TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Highly Recommended I was initially nervous about filing with Turbo because this was my first time getting taxes done without being considered a dependent under my parents or a student. However, the 2 ladies I worked with were so helpful and the services provided were easier than I thought. I preferred the help of an expert being that I had some new circumstances and the assistant and expert were patient and open to all of my questions. I recommend Turbo Tax to anyone who needs help!
Date published: 2022-03-08
Rated 5 out of 5 by from Easy to use product which is why I return. Simple, easy to use instructions/support which is why I have used TurboTax for many years.
Date published: 2022-03-08
Rated 1 out of 5 by from TURBO TAX advertises as free, but is not i was disappointed when i was charged an additional $40 for my side gig that i do.
Date published: 2022-03-08
Rated 4 out of 5 by from Very Good Everything went well except the electronic filing. I put in the correct AGI from last year's tax return and it kept saying that my return was rejected by both the IRS and the State of Illinois due to an incorrect AGI on the 2020 return. I ended up mailing the tax return.
Date published: 2022-03-08
Rated 1 out of 5 by from Extremely Bad Experience I was able to file my federal without much trouble on the 31st of Jan. So, that was an ok experience. But since then till today the 8th of March, the software keeps erroring out on the Declaration Control Number that it has too many characters. Funny things is that I cannot even see it on any forms so I could fix it. I called TurboTax help a few times. I really want to give them credit for being patient and trying very hard (over 1 hour phone calls each time) to help with this error but to no avail. I finally gave up and am going to mail my state returns now. In my opinion it is a waste of money and am seriously considering other venues for next years tax filing after more than 15 years with TurboTax.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbotax is great i have used TurboTax for more than twenty years and it gets better each year
Date published: 2022-03-08
Rated 5 out of 5 by from TurboTax is Awesome It was easy and professionally done. My refund was more than what I expected thanks to Jerry. Been filing with TurboTax for 5 years and they never let me down.
Date published: 2022-03-08
Rated 5 out of 5 by from Made easy I didn’t have to try to hard to get it done quickly
Date published: 2022-03-08
Rated 5 out of 5 by from It works great Works great easy to come back to if you need to step away.
Date published: 2022-03-08
Rated 5 out of 5 by from I love TurboTax My first time using TurboTax went incredibly smooth and it only gets easier next year!
Date published: 2022-03-08
All TurboTax® Offerings Reviews - Page 5081
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Highly Recommended I was initially nervous about filing with Turbo because this was my first time getting taxes done without being considered a dependent under my parents or a student. However, the 2 ladies I worked with were so helpful and the services provided were easier than I thought. I preferred the help of an expert being that I had some new circumstances and the assistant and expert were patient and open to all of my questions. I recommend Turbo Tax to anyone who needs help!
Date published: 2022-03-08
Rated 5 out of 5 by from Easy to use product which is why I return. Simple, easy to use instructions/support which is why I have used TurboTax for many years.
Date published: 2022-03-08
Rated 1 out of 5 by from TURBO TAX advertises as free, but is not i was disappointed when i was charged an additional $40 for my side gig that i do.
Date published: 2022-03-08
Rated 4 out of 5 by from Very Good Everything went well except the electronic filing. I put in the correct AGI from last year's tax return and it kept saying that my return was rejected by both the IRS and the State of Illinois due to an incorrect AGI on the 2020 return. I ended up mailing the tax return.
Date published: 2022-03-08
Rated 1 out of 5 by from Extremely Bad Experience I was able to file my federal without much trouble on the 31st of Jan. So, that was an ok experience. But since then till today the 8th of March, the software keeps erroring out on the Declaration Control Number that it has too many characters. Funny things is that I cannot even see it on any forms so I could fix it. I called TurboTax help a few times. I really want to give them credit for being patient and trying very hard (over 1 hour phone calls each time) to help with this error but to no avail. I finally gave up and am going to mail my state returns now. In my opinion it is a waste of money and am seriously considering other venues for next years tax filing after more than 15 years with TurboTax.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbotax is great i have used TurboTax for more than twenty years and it gets better each year
Date published: 2022-03-08
Rated 5 out of 5 by from TurboTax is Awesome It was easy and professionally done. My refund was more than what I expected thanks to Jerry. Been filing with TurboTax for 5 years and they never let me down.
Date published: 2022-03-08
Rated 5 out of 5 by from Made easy I didn’t have to try to hard to get it done quickly
Date published: 2022-03-08
Rated 5 out of 5 by from It works great Works great easy to come back to if you need to step away.
Date published: 2022-03-08
Rated 5 out of 5 by from I love TurboTax My first time using TurboTax went incredibly smooth and it only gets easier next year!
Date published: 2022-03-08
All TurboTax® Offerings Reviews - Page 5081