TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Amazing Very easy to navigate. I've used turbo tax for years.
Date published: 2021-05-04
Rated 5 out of 5 by from So Easy Always quick and easy with turbo tax, even with this crazy year we had.
Date published: 2021-05-04
Rated 5 out of 5 by from Awesome ConvienceConvienceConvienceConvienceConvienceConvienceConvienceConvience
Date published: 2021-05-04
Rated 3 out of 5 by from TurboTax did the job We have a basic tax return and TurboTax did the job for us as far as we can tell since we are not familiar with tax laws and trust that the software will get it all right. There were parts that were confusing and that we just hope was okay. The main frustration came at the end when there was some kind of glitch with my account so it kept rejecting payment for the state e-Filing. After 3 phone calls totaling 3 hours with 3 very nice and courteous representatives, the matter was worked out and I was also given a discount on the filing because of the issue.
Date published: 2021-05-04
Rated 5 out of 5 by from Easy Turbo Tax is super easy to use. Every step is explained and there are forums to ask questions.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is Awesome My experience was great. I had a blast filing my taxes with turbotax
Date published: 2021-05-04
Rated 2 out of 5 by from Alot more expensive than last year I do not believe I received a $600 stimulus payment credit that I was due. I used the desk top version last year and paid half of what I was charged for the same product but an on line version. I will be evaluating competitors products next year and will avoid the on line product, even thought I have used turbotax for the last 10 years
Date published: 2021-05-04
Rated 5 out of 5 by from Excellent Been using turbo tax for years and it has always been fast and easy to file my taxes!!
Date published: 2021-05-04
Rated 2 out of 5 by from Disappoint ..can not efile.. error with form 1116 I have been using Turbo tax for quite a few years, switch from HR Block.. due to fact the ease of downloading from financial institutions and the ease of Efiling. This year every time I submit my e-file it is rejected with in 5 minutes submission. The error associated with the rejection is useless I tried to process with in turbo tax but nothing shows as error when I run the Error check. I have talked with numerous support agents but no resolution to efile the only options was to print and mail...
Date published: 2021-05-04
Rated 5 out of 5 by from turbo Tax is not taxing I've used Turbo tax for over 10 years. I find it easy to navigate and it is all explained in laymen's terms. Filing is a piece of cake.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 5042
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Amazing Very easy to navigate. I've used turbo tax for years.
Date published: 2021-05-04
Rated 5 out of 5 by from So Easy Always quick and easy with turbo tax, even with this crazy year we had.
Date published: 2021-05-04
Rated 5 out of 5 by from Awesome ConvienceConvienceConvienceConvienceConvienceConvienceConvienceConvience
Date published: 2021-05-04
Rated 3 out of 5 by from TurboTax did the job We have a basic tax return and TurboTax did the job for us as far as we can tell since we are not familiar with tax laws and trust that the software will get it all right. There were parts that were confusing and that we just hope was okay. The main frustration came at the end when there was some kind of glitch with my account so it kept rejecting payment for the state e-Filing. After 3 phone calls totaling 3 hours with 3 very nice and courteous representatives, the matter was worked out and I was also given a discount on the filing because of the issue.
Date published: 2021-05-04
Rated 5 out of 5 by from Easy Turbo Tax is super easy to use. Every step is explained and there are forums to ask questions.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is Awesome My experience was great. I had a blast filing my taxes with turbotax
Date published: 2021-05-04
Rated 2 out of 5 by from Alot more expensive than last year I do not believe I received a $600 stimulus payment credit that I was due. I used the desk top version last year and paid half of what I was charged for the same product but an on line version. I will be evaluating competitors products next year and will avoid the on line product, even thought I have used turbotax for the last 10 years
Date published: 2021-05-04
Rated 5 out of 5 by from Excellent Been using turbo tax for years and it has always been fast and easy to file my taxes!!
Date published: 2021-05-04
Rated 2 out of 5 by from Disappoint ..can not efile.. error with form 1116 I have been using Turbo tax for quite a few years, switch from HR Block.. due to fact the ease of downloading from financial institutions and the ease of Efiling. This year every time I submit my e-file it is rejected with in 5 minutes submission. The error associated with the rejection is useless I tried to process with in turbo tax but nothing shows as error when I run the Error check. I have talked with numerous support agents but no resolution to efile the only options was to print and mail...
Date published: 2021-05-04
Rated 5 out of 5 by from turbo Tax is not taxing I've used Turbo tax for over 10 years. I find it easy to navigate and it is all explained in laymen's terms. Filing is a piece of cake.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 5042