TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Another successful filing! I have been filing using Turbo Tax for the past 3 years! When I have had issues the experts from Turbo Tax have been excellent! Prompt return for any issues that have come up and always suggestions to better improve my process!
Date published: 2021-04-15
Rated 5 out of 5 by from good and easy Very easy and helpful to understand and complete on my own.
Date published: 2021-04-15
Rated 5 out of 5 by from Approve This was my first time filing, and it was such an easy process.
Date published: 2021-04-15
Rated 5 out of 5 by from Been using Turbo Tax for over 30 years Love it! Always recommending to friends and family
Date published: 2021-04-15
Rated 5 out of 5 by from Easy and quick. Awesome service for simple taxes that can be done in a few hours.
Date published: 2021-04-15
Rated 5 out of 5 by from super awesome really fast. I had an hour and 20 minutes between classes. I had my W2 so I sat down and had it done in about an hour. Had another 20 minutes to get to class
Date published: 2021-04-15
Rated 5 out of 5 by from Excellent Tool for filing taxes The "walk through" menus and access to a live person is a great benefit for filing taxes.
Date published: 2021-04-15
Rated 2 out of 5 by from Slow connection to the Intuit Store Once I got the software up and running all was fine until I tried to e-file. Anytime it has to connect to the store, like to when paying the e-file fee, I had to go into my task manager and end as many tasks as possible. It took me at least 20 minutes to get through all the stages to make a simple payment. I hope this is fixed by next year because if it isn't, I will stop using this product.
Date published: 2021-04-15
Rated 4 out of 5 by from Almost perfect I absolutely loved my experience this year, the only thing that was missing for me was the ability to see the field and worksheets. I had an interesting situation with qualified dividends that were not taxed and it was not apparent why my tax bill was lower than expected. That said TurboTax got it right!
Date published: 2021-04-15
Rated 5 out of 5 by from This was an awesome experience!! Kristina was outstanding!! I was very anxious starting my taxes this year because of all the places I had to work taking care of people with covid!! By using Live Premier, all of my angst went out the door and I filed with confidence this year!! She was extremely thorough, professional and easy with whom to work!! 10/10 all day!
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 5010
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Another successful filing! I have been filing using Turbo Tax for the past 3 years! When I have had issues the experts from Turbo Tax have been excellent! Prompt return for any issues that have come up and always suggestions to better improve my process!
Date published: 2021-04-15
Rated 5 out of 5 by from good and easy Very easy and helpful to understand and complete on my own.
Date published: 2021-04-15
Rated 5 out of 5 by from Approve This was my first time filing, and it was such an easy process.
Date published: 2021-04-15
Rated 5 out of 5 by from Been using Turbo Tax for over 30 years Love it! Always recommending to friends and family
Date published: 2021-04-15
Rated 5 out of 5 by from Easy and quick. Awesome service for simple taxes that can be done in a few hours.
Date published: 2021-04-15
Rated 5 out of 5 by from super awesome really fast. I had an hour and 20 minutes between classes. I had my W2 so I sat down and had it done in about an hour. Had another 20 minutes to get to class
Date published: 2021-04-15
Rated 5 out of 5 by from Excellent Tool for filing taxes The "walk through" menus and access to a live person is a great benefit for filing taxes.
Date published: 2021-04-15
Rated 2 out of 5 by from Slow connection to the Intuit Store Once I got the software up and running all was fine until I tried to e-file. Anytime it has to connect to the store, like to when paying the e-file fee, I had to go into my task manager and end as many tasks as possible. It took me at least 20 minutes to get through all the stages to make a simple payment. I hope this is fixed by next year because if it isn't, I will stop using this product.
Date published: 2021-04-15
Rated 4 out of 5 by from Almost perfect I absolutely loved my experience this year, the only thing that was missing for me was the ability to see the field and worksheets. I had an interesting situation with qualified dividends that were not taxed and it was not apparent why my tax bill was lower than expected. That said TurboTax got it right!
Date published: 2021-04-15
Rated 5 out of 5 by from This was an awesome experience!! Kristina was outstanding!! I was very anxious starting my taxes this year because of all the places I had to work taking care of people with covid!! By using Live Premier, all of my angst went out the door and I filed with confidence this year!! She was extremely thorough, professional and easy with whom to work!! 10/10 all day!
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 5010