TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo Tax Makes It Simple Easy to use, accurate, secure. Screens are easy to follow and very clear. Questions are geared to walk you through, even if you don't know anything about taxes.
Date published: 2022-03-10
Rated 5 out of 5 by from awsome fast and easy would love to use again. got me the most
Date published: 2022-03-10
Rated 5 out of 5 by from Fast and easy! Very helpful tools, fast and easy service. Highly recommend it!
Date published: 2022-03-10
Rated 5 out of 5 by from ThanksTurbo Tax Thanks for walking me through what I thought would be a difficult tax year due to purchasing a 2nd (vacation) home.
Date published: 2022-03-10
Rated 5 out of 5 by from Its Done You were there when I needed tax problems answered. Turbo Tax was easy to use and always had information available that told me what and why I should or should not use a entry. Turbo Tax has gotten better with each year and I've been using it since 2004.
Date published: 2022-03-10
Rated 1 out of 5 by from Turbotax Business is frustrating and difficult I was unable to use a live expert for questions because my product was a downloaded product (Turbotax Business - the only version that will allow you to generate form 1065 and K1's for an LLC). I paid $170 for a product that I had to navigate by myself with only online forums to search for answers. I got most of my answers outside of the Turbotax forum which provided very limited help. On several occasions the software directed me to fill out the IRS forms directly on my own vs. asking questions and populating the forms on my behalf. It even at one point asked me what forms I needed to submit to the state. I thought that I was paying Turbotax to help me make that determination... WRONG!! For someone filing their business taxes on their own for the first time this made for a terrible experience. What did I pay $170 for if I'm filling out the forms myself with no real product support?? I spoke to someone via the Live Support for my personal returns and was told that they could not help me with the small business returns. Frustrating experience all around - I will never use Turbotax for my business taxes ever again.
Date published: 2022-03-10
Rated 1 out of 5 by from Absolutely Horrible. Double billed/charged! We have used Turbo Tax for 10-15 years. We were charged double for e-filing. Same thing happened last year. Customer support is a joke. We are done with this nightmare. It's gotten to be such an albatross, we are just going to an accountant next year. Good riddance.
Date published: 2022-03-10
Rated 5 out of 5 by from TurboTax is awesome! Firstly, Michele, the tax prep assistant, is very nice. However, I did not receive an email for the feedback or survey for her task. Then, Chukwudi is very kind and quickly help me to prepare my tax for 2021. Finally, TurboTax is very easy to connect with the tax expert.
Date published: 2022-03-10
Rated 5 out of 5 by from Great Experience It was very easy to use and I felt secure in doing my own taxes.
Date published: 2022-03-10
Rated 5 out of 5 by from Overall great Amazing customer support. Helpful hints if you do not understand something. If you ever need help click on the customer help link and someone will help you. They are friendly and very helpful. I was very pleased with the representative that helped me out.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4999
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Makes It Simple Easy to use, accurate, secure. Screens are easy to follow and very clear. Questions are geared to walk you through, even if you don't know anything about taxes.
Date published: 2022-03-10
Rated 5 out of 5 by from awsome fast and easy would love to use again. got me the most
Date published: 2022-03-10
Rated 5 out of 5 by from Fast and easy! Very helpful tools, fast and easy service. Highly recommend it!
Date published: 2022-03-10
Rated 5 out of 5 by from ThanksTurbo Tax Thanks for walking me through what I thought would be a difficult tax year due to purchasing a 2nd (vacation) home.
Date published: 2022-03-10
Rated 5 out of 5 by from Its Done You were there when I needed tax problems answered. Turbo Tax was easy to use and always had information available that told me what and why I should or should not use a entry. Turbo Tax has gotten better with each year and I've been using it since 2004.
Date published: 2022-03-10
Rated 1 out of 5 by from Turbotax Business is frustrating and difficult I was unable to use a live expert for questions because my product was a downloaded product (Turbotax Business - the only version that will allow you to generate form 1065 and K1's for an LLC). I paid $170 for a product that I had to navigate by myself with only online forums to search for answers. I got most of my answers outside of the Turbotax forum which provided very limited help. On several occasions the software directed me to fill out the IRS forms directly on my own vs. asking questions and populating the forms on my behalf. It even at one point asked me what forms I needed to submit to the state. I thought that I was paying Turbotax to help me make that determination... WRONG!! For someone filing their business taxes on their own for the first time this made for a terrible experience. What did I pay $170 for if I'm filling out the forms myself with no real product support?? I spoke to someone via the Live Support for my personal returns and was told that they could not help me with the small business returns. Frustrating experience all around - I will never use Turbotax for my business taxes ever again.
Date published: 2022-03-10
Rated 1 out of 5 by from Absolutely Horrible. Double billed/charged! We have used Turbo Tax for 10-15 years. We were charged double for e-filing. Same thing happened last year. Customer support is a joke. We are done with this nightmare. It's gotten to be such an albatross, we are just going to an accountant next year. Good riddance.
Date published: 2022-03-10
Rated 5 out of 5 by from TurboTax is awesome! Firstly, Michele, the tax prep assistant, is very nice. However, I did not receive an email for the feedback or survey for her task. Then, Chukwudi is very kind and quickly help me to prepare my tax for 2021. Finally, TurboTax is very easy to connect with the tax expert.
Date published: 2022-03-10
Rated 5 out of 5 by from Great Experience It was very easy to use and I felt secure in doing my own taxes.
Date published: 2022-03-10
Rated 5 out of 5 by from Overall great Amazing customer support. Helpful hints if you do not understand something. If you ever need help click on the customer help link and someone will help you. They are friendly and very helpful. I was very pleased with the representative that helped me out.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4999