TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from painless like that they hold your hand the whole way and their search bar is helpful with questions.
Date published: 2022-03-07
Rated 2 out of 5 by from Disappointed Too expensive to even file very basic crypto earning.... I paid more to file taxes than what I earned as a hobby. Not worth it!
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is Great Very easy to use. User friendly with lots of help links.
Date published: 2022-03-07
Rated 3 out of 5 by from Free version not complete, delux has some glitches Sad that the free version isn't all the way complete. It should say that upfront. Halfway through it told me that I wouldn't get certain credits because I didn't have a certain upgrade. That sucks. It was pretty easy to go through on my own but there were some glitches throught the program that on the 3rd attempt it did it correctly like putting the child credit through, while the first 2 times it went through without having me put in the caregiver or price. It also wanted me to put the 1095-A and when I tried to find out where to put the C, there was no way to go back to the A and find out where to put the C. It hid itself somehow. Weird. And this was after I upgraded too.
Date published: 2022-03-07
Rated 5 out of 5 by from Loved it Staff was responsive and patient with me while recieving or waiting for documentation
Date published: 2022-03-07
Rated 1 out of 5 by from Not happy with the state form doesn't work I was unable to view the full IT-FC form nor submit the tax return. No help from turboTax!! So much for walking us through the whole process Finally found solution on google search!!
Date published: 2022-03-07
Rated 4 out of 5 by from Turbotax is great, EXCEPT for no form 709 The experts on the phone were great. I have two complaints about Turbotax, though: 1. For the last two years TurboTax does not cover Form 709 (the gift tax form), which means that I must fill it out by hand. It is a several page form, with complicated instructions (about 40 pages of instructions). Even though I complained loudly about this last year (2020), TURBOTAX has still not included this form in its software for 2021. I did call a live Turbotax expert both last year and this year. The expert this year said that she would elevate my complaint. I hope it works. 2. Also, I paid for Turbotax LIVE MAX which includes the identity theft protection. During the year 2021 I received a message from INTUIT that my "phone number has been found compromised online." The email instructed that I should contact IDnotify, but did not include any phone number. I wasted an afternoon getting to a real person on the phone and figuring out what I should do. So more explicit instructions are needed.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is the best It was quick and easy to file! I would highly recommend
Date published: 2022-03-07
Rated 5 out of 5 by from Thanks! All easy an painless. Thanks to Samantha for being so kind.
Date published: 2022-03-07
Rated 4 out of 5 by from fast and easy was a great experience fast and easy just pricey but over all well
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 4960
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from painless like that they hold your hand the whole way and their search bar is helpful with questions.
Date published: 2022-03-07
Rated 2 out of 5 by from Disappointed Too expensive to even file very basic crypto earning.... I paid more to file taxes than what I earned as a hobby. Not worth it!
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is Great Very easy to use. User friendly with lots of help links.
Date published: 2022-03-07
Rated 3 out of 5 by from Free version not complete, delux has some glitches Sad that the free version isn't all the way complete. It should say that upfront. Halfway through it told me that I wouldn't get certain credits because I didn't have a certain upgrade. That sucks. It was pretty easy to go through on my own but there were some glitches throught the program that on the 3rd attempt it did it correctly like putting the child credit through, while the first 2 times it went through without having me put in the caregiver or price. It also wanted me to put the 1095-A and when I tried to find out where to put the C, there was no way to go back to the A and find out where to put the C. It hid itself somehow. Weird. And this was after I upgraded too.
Date published: 2022-03-07
Rated 5 out of 5 by from Loved it Staff was responsive and patient with me while recieving or waiting for documentation
Date published: 2022-03-07
Rated 1 out of 5 by from Not happy with the state form doesn't work I was unable to view the full IT-FC form nor submit the tax return. No help from turboTax!! So much for walking us through the whole process Finally found solution on google search!!
Date published: 2022-03-07
Rated 4 out of 5 by from Turbotax is great, EXCEPT for no form 709 The experts on the phone were great. I have two complaints about Turbotax, though: 1. For the last two years TurboTax does not cover Form 709 (the gift tax form), which means that I must fill it out by hand. It is a several page form, with complicated instructions (about 40 pages of instructions). Even though I complained loudly about this last year (2020), TURBOTAX has still not included this form in its software for 2021. I did call a live Turbotax expert both last year and this year. The expert this year said that she would elevate my complaint. I hope it works. 2. Also, I paid for Turbotax LIVE MAX which includes the identity theft protection. During the year 2021 I received a message from INTUIT that my "phone number has been found compromised online." The email instructed that I should contact IDnotify, but did not include any phone number. I wasted an afternoon getting to a real person on the phone and figuring out what I should do. So more explicit instructions are needed.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is the best It was quick and easy to file! I would highly recommend
Date published: 2022-03-07
Rated 5 out of 5 by from Thanks! All easy an painless. Thanks to Samantha for being so kind.
Date published: 2022-03-07
Rated 4 out of 5 by from fast and easy was a great experience fast and easy just pricey but over all well
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 4960