TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from NEW ONLINE SERVICE IS BETTER GREAT SERVICE REP - AND VERY PROFESSIONAL IN DETAILING HER ANSWERS
Date published: 2021-05-05
Rated 5 out of 5 by from Tax helper It was made as easy as could be by my helpers. Will use them next year
Date published: 2021-05-05
Rated 3 out of 5 by from Use Changes Not Great for 2020 I have used TurboTax for about 15 years. This year the process was different and not in a good way. Some things were not explained well and my 2019 information was not compared side by side with my 2020 data, which I always found helpful.
Date published: 2021-05-05
Rated 5 out of 5 by from Truly Grateful for TurboTax I have not prepared my own taxes very often in the past - last year was my first attempt. This year, several new factors regarding my income had to be handled. In my solo efforts, I had clearly made some very significant mistakes in entering information in the right categories. In fact, my errors had me paying an additional $10,000+ in taxes. After a thorough review by Mary, this tax burden was eliminated and I will now receive a small refund. I am very pleased by the services TurboTax has provided and particularly impressed by the skill, patience, thoroughness, and talent I experienced being handled by Mary. She deserves great recognition for her assistance to myself and I am certain the many others she has helped through this process. (Time to give her a raise!) Thank you!
Date published: 2021-05-05
Rated 1 out of 5 by from Not totally worthless They force all 1099-MISC income to be business income unless it comes from one their own categories such as gambling winnings. There are other categories of unearned income that they don't list, and it is frustrating because they open a schedule C and assume that self-employment tax is due. Furthermore, I think it is outrageous that they ask all this personal information in order to post a review. I fudged everything they asked.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo tax is great!! Robin was fantastic to work with. Highly recommend her
Date published: 2021-05-05
Rated 5 out of 5 by from TurboTax is easy to use it is self-explanatory, time saving with money worthy.
Date published: 2021-05-05
Rated 5 out of 5 by from Excellent Program. easy to use Very good program, easy to use. Very detail process to go through
Date published: 2021-05-05
Rated 4 out of 5 by from Turbo Tax Flaw As you prepare your Federal it calculates using estimates for you whether you should itemize or take the standard deduction. If you chose standard deduction and do not put in all your itemized deductions it does not carry or even ask you for itemized deductions when you perform your state taxes. You have to know this and go back and put all your itemized deductions in the Federal even if you take the standard deduction to get credit on your state return.
Date published: 2021-05-05
Rated 5 out of 5 by from Great for Small Business Owners TurboTax makes filing your small business taxes so easy to do and to understand. With all the stresses of being a small business owner today, filing your taxes through TurboTax is no problem! Their customer service has also been very helpful.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 4937
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from NEW ONLINE SERVICE IS BETTER GREAT SERVICE REP - AND VERY PROFESSIONAL IN DETAILING HER ANSWERS
Date published: 2021-05-05
Rated 5 out of 5 by from Tax helper It was made as easy as could be by my helpers. Will use them next year
Date published: 2021-05-05
Rated 3 out of 5 by from Use Changes Not Great for 2020 I have used TurboTax for about 15 years. This year the process was different and not in a good way. Some things were not explained well and my 2019 information was not compared side by side with my 2020 data, which I always found helpful.
Date published: 2021-05-05
Rated 5 out of 5 by from Truly Grateful for TurboTax I have not prepared my own taxes very often in the past - last year was my first attempt. This year, several new factors regarding my income had to be handled. In my solo efforts, I had clearly made some very significant mistakes in entering information in the right categories. In fact, my errors had me paying an additional $10,000+ in taxes. After a thorough review by Mary, this tax burden was eliminated and I will now receive a small refund. I am very pleased by the services TurboTax has provided and particularly impressed by the skill, patience, thoroughness, and talent I experienced being handled by Mary. She deserves great recognition for her assistance to myself and I am certain the many others she has helped through this process. (Time to give her a raise!) Thank you!
Date published: 2021-05-05
Rated 1 out of 5 by from Not totally worthless They force all 1099-MISC income to be business income unless it comes from one their own categories such as gambling winnings. There are other categories of unearned income that they don't list, and it is frustrating because they open a schedule C and assume that self-employment tax is due. Furthermore, I think it is outrageous that they ask all this personal information in order to post a review. I fudged everything they asked.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo tax is great!! Robin was fantastic to work with. Highly recommend her
Date published: 2021-05-05
Rated 5 out of 5 by from TurboTax is easy to use it is self-explanatory, time saving with money worthy.
Date published: 2021-05-05
Rated 5 out of 5 by from Excellent Program. easy to use Very good program, easy to use. Very detail process to go through
Date published: 2021-05-05
Rated 4 out of 5 by from Turbo Tax Flaw As you prepare your Federal it calculates using estimates for you whether you should itemize or take the standard deduction. If you chose standard deduction and do not put in all your itemized deductions it does not carry or even ask you for itemized deductions when you perform your state taxes. You have to know this and go back and put all your itemized deductions in the Federal even if you take the standard deduction to get credit on your state return.
Date published: 2021-05-05
Rated 5 out of 5 by from Great for Small Business Owners TurboTax makes filing your small business taxes so easy to do and to understand. With all the stresses of being a small business owner today, filing your taxes through TurboTax is no problem! Their customer service has also been very helpful.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 4937