TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Failed to process entries correctly The software insisted I had an HSA after I reviewed the related form in the software and checked off the box that I didn't have one. The software forced me to upgrade and buy the state version of the product, for a simple return, in order to submit the forms. Ripped off...
Date published: 2021-05-18
Rated 5 out of 5 by from Quick and Easy I love using Turbo Tax because it walk you through step by step. They have videos and other helpful information in getting your taxes completed. It is very easy to understand and there is always someone available to help.
Date published: 2021-05-18
Rated 1 out of 5 by from Second year getting stuck with E-file This is the second year in a row where I get stuck trying to e-file. Says my AGI was incorrect and went round and round.
Date published: 2021-05-18
Rated 5 out of 5 by from AWESOME PRODUCT This product is great. I use it for my business and personal returns.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is awesome Live experts are subject matter experts and patient.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is easy to use I needed to speak with someone on the phone. He was VERY patient with me and took all the time I needed, I didn't feel rushed , he made sure I understood before we hung up. Great example of customer service
Date published: 2021-05-18
Rated 5 out of 5 by from Nice and easy 2020 was my first year owning/selling stock and all of the additional documents I received were very overwhelming. Turbotax did all the work and their community answered all of my questions.
Date published: 2021-05-18
Rated 2 out of 5 by from Annoying but Useful Could not seem to find the free option again after using the Deluxe version the previous year. Which is especially annoying since I got it the Deluxe version for a specific refund thing and now the IRS wants me to pay it back. Still, TurboTax is helpful when filing since I can do it myself without paying another person so I'll probably keep using it.
Date published: 2021-05-18
Rated 5 out of 5 by from 2020 TAX EXCELLENT VERY DETAIL . GREAT SELF CHECK INFORMATION
Date published: 2021-05-18
Rated 5 out of 5 by from very good, quick very good ease to use, got through it in no time !
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4874
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Failed to process entries correctly The software insisted I had an HSA after I reviewed the related form in the software and checked off the box that I didn't have one. The software forced me to upgrade and buy the state version of the product, for a simple return, in order to submit the forms. Ripped off...
Date published: 2021-05-18
Rated 5 out of 5 by from Quick and Easy I love using Turbo Tax because it walk you through step by step. They have videos and other helpful information in getting your taxes completed. It is very easy to understand and there is always someone available to help.
Date published: 2021-05-18
Rated 1 out of 5 by from Second year getting stuck with E-file This is the second year in a row where I get stuck trying to e-file. Says my AGI was incorrect and went round and round.
Date published: 2021-05-18
Rated 5 out of 5 by from AWESOME PRODUCT This product is great. I use it for my business and personal returns.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is awesome Live experts are subject matter experts and patient.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is easy to use I needed to speak with someone on the phone. He was VERY patient with me and took all the time I needed, I didn't feel rushed , he made sure I understood before we hung up. Great example of customer service
Date published: 2021-05-18
Rated 5 out of 5 by from Nice and easy 2020 was my first year owning/selling stock and all of the additional documents I received were very overwhelming. Turbotax did all the work and their community answered all of my questions.
Date published: 2021-05-18
Rated 2 out of 5 by from Annoying but Useful Could not seem to find the free option again after using the Deluxe version the previous year. Which is especially annoying since I got it the Deluxe version for a specific refund thing and now the IRS wants me to pay it back. Still, TurboTax is helpful when filing since I can do it myself without paying another person so I'll probably keep using it.
Date published: 2021-05-18
Rated 5 out of 5 by from 2020 TAX EXCELLENT VERY DETAIL . GREAT SELF CHECK INFORMATION
Date published: 2021-05-18
Rated 5 out of 5 by from very good, quick very good ease to use, got through it in no time !
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4874