TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo Tax 2021 Review Everything went smoothly except the Install CD didn't work. It was great that I had the ability to still download Turbo Tax Deluxe 2021 as a second option.
Date published: 2022-03-09
Rated 4 out of 5 by from Great Service I used the full service. Was linked with a very helpful person that got me through taxes easily, efficiently, and quickly. I was able to do my taxes easily with no doubts. Only issue is that using the full service can cost a pretty penny, especially in my situation where my taxes I thought to be quite simple. I think that with a simple tax return like mine, I wish it was slightly less than what I had to pay but it is what it is, I got a good service so I can't complain.
Date published: 2022-03-09
Rated 5 out of 5 by from Steven is awesome! Steven is the freaking best! He established communication from the start towards the end of the process. Steven definitely know what he is doing. If I could make Steven my personal tax person I would definitely book him every year. Thank you so much for the communication. Steven, if you are reading this you said something to me in our first phone conversation. You said, “I am working 8 more tax cases and each case was all young people, especially women with degrees and in there careers. I am so happy to see young people with degrees and making a difference in their field. I noticed all 8 people made a big jump in their annual salary from last year. So, that’s good.” You thank me for my service as a therapist in my field and thank you my husband for his service in the Army.” I was having a bad at work, but when you called and spoke life into me about my field and the financial growth I made; I went home and cried to my husband. I cried, because it felt so good to hear from someone that I don’t even know that I am trying, that I am doing good, and I am on the right path. So, thank you so much Steven. Thank you for the kind words.
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo tax live My live expert was Shirley with 25 years experience definitely well aware of any questions I needed answered overall experience was amazing I rate her a ten! Makes me wanna file again live with Shirley next year I loved it was simple and fast
Date published: 2022-03-09
Rated 5 out of 5 by from Jason was awesome! Jason was an excellent tax agent. Very professional and easy to work with. Would recommend his services to anyone!
Date published: 2022-03-09
Rated 3 out of 5 by from Turbo Tax Mindful of Lower Incomes The process seems to have gotten a little bit more "busy". I was asked more than a few times if I wanted to upgrade my experience which was new. I acknowledge that this is a business but it's not very encouraging when I'm looking for help on my taxes and am pressed to pay more money for a service that I'm not very knowledgeable about. With the wording of the offered premium options, it makes one feel like they are losing out on a real deal but with further inspection, it does not seem like they would be very beneficial or advantageous for someone in my financial position. If this company is looking to make a positive impact with users that don't make a ton of money each year I would not push for them to spend the little money they make back in there tax return on relatively unnecessary services. I might add that I did in fact purchase one of these options and I'm not really sure if it was worth it. I do appreciate the service that is provided through Turbo Tax, I hope this review is helpful.
Date published: 2022-03-09
Rated 5 out of 5 by from David was amazing The expert was really an expert. David was incredible and got it done super fast and efficiently.
Date published: 2022-03-09
Rated 5 out of 5 by from Trusted tax return tool turbo tax is always easy to use. I will use it the next year. User interface changes every year, which I don't like...
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo made my life easy, they are wonderful Turbo was easy to use and the instruction was easy to follow.
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo tax is user friendly Really like using Turbo tax. I enjoy the option to self do or be guided by Turbo tax assistant.
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 4865
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax 2021 Review Everything went smoothly except the Install CD didn't work. It was great that I had the ability to still download Turbo Tax Deluxe 2021 as a second option.
Date published: 2022-03-09
Rated 4 out of 5 by from Great Service I used the full service. Was linked with a very helpful person that got me through taxes easily, efficiently, and quickly. I was able to do my taxes easily with no doubts. Only issue is that using the full service can cost a pretty penny, especially in my situation where my taxes I thought to be quite simple. I think that with a simple tax return like mine, I wish it was slightly less than what I had to pay but it is what it is, I got a good service so I can't complain.
Date published: 2022-03-09
Rated 5 out of 5 by from Steven is awesome! Steven is the freaking best! He established communication from the start towards the end of the process. Steven definitely know what he is doing. If I could make Steven my personal tax person I would definitely book him every year. Thank you so much for the communication. Steven, if you are reading this you said something to me in our first phone conversation. You said, “I am working 8 more tax cases and each case was all young people, especially women with degrees and in there careers. I am so happy to see young people with degrees and making a difference in their field. I noticed all 8 people made a big jump in their annual salary from last year. So, that’s good.” You thank me for my service as a therapist in my field and thank you my husband for his service in the Army.” I was having a bad at work, but when you called and spoke life into me about my field and the financial growth I made; I went home and cried to my husband. I cried, because it felt so good to hear from someone that I don’t even know that I am trying, that I am doing good, and I am on the right path. So, thank you so much Steven. Thank you for the kind words.
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo tax live My live expert was Shirley with 25 years experience definitely well aware of any questions I needed answered overall experience was amazing I rate her a ten! Makes me wanna file again live with Shirley next year I loved it was simple and fast
Date published: 2022-03-09
Rated 5 out of 5 by from Jason was awesome! Jason was an excellent tax agent. Very professional and easy to work with. Would recommend his services to anyone!
Date published: 2022-03-09
Rated 3 out of 5 by from Turbo Tax Mindful of Lower Incomes The process seems to have gotten a little bit more "busy". I was asked more than a few times if I wanted to upgrade my experience which was new. I acknowledge that this is a business but it's not very encouraging when I'm looking for help on my taxes and am pressed to pay more money for a service that I'm not very knowledgeable about. With the wording of the offered premium options, it makes one feel like they are losing out on a real deal but with further inspection, it does not seem like they would be very beneficial or advantageous for someone in my financial position. If this company is looking to make a positive impact with users that don't make a ton of money each year I would not push for them to spend the little money they make back in there tax return on relatively unnecessary services. I might add that I did in fact purchase one of these options and I'm not really sure if it was worth it. I do appreciate the service that is provided through Turbo Tax, I hope this review is helpful.
Date published: 2022-03-09
Rated 5 out of 5 by from David was amazing The expert was really an expert. David was incredible and got it done super fast and efficiently.
Date published: 2022-03-09
Rated 5 out of 5 by from Trusted tax return tool turbo tax is always easy to use. I will use it the next year. User interface changes every year, which I don't like...
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo made my life easy, they are wonderful Turbo was easy to use and the instruction was easy to follow.
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo tax is user friendly Really like using Turbo tax. I enjoy the option to self do or be guided by Turbo tax assistant.
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 4865