TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy Peasy I love how this walks you through everything! I am so happy to avoid all the crazy fee's that people charge.
Date published: 2021-04-09
Rated 3 out of 5 by from Turbo Tax was OK Turbo tax was fairly easy to use. Not as easy as previous years. I had to scan and drop and drag several 1099s which was time consuming.
Date published: 2021-04-09
Rated 5 out of 5 by from TURBO TAX IS EXCELLENT TURBO TAX IS EXCELLENT, FAST, CLEAR VERY SUPPORTIVE
Date published: 2021-04-09
Rated 3 out of 5 by from Continues to improve, but comes at a high cost Overall really efficient software and process. Makes taxes very intuitive. However, prices have increased drastically vs. prior years (almost 40%) and for this reason decided to downgrade the overall product rating. Although filing has become quite easy, the fees just continue to pile up and it feels like you are constantly being pushed to trade up / upgrade - marketing can be a bit deceptive.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax Made It Easy This was my first year to use Turbo Tax and I was pleasantly surprised. I requested two phone calls for assistance and received both of those within five minutes. When i was providing information for my return, the additional information boxes were very helpful and provided information in a way that I could understand it. I will use Turbo Tax again.
Date published: 2021-04-09
Rated 5 out of 5 by from Very Helpful Having the live chat option and ability to talk to a CPA really helped put our minds at ease for filing!
Date published: 2021-04-09
Rated 5 out of 5 by from My live chat assistant was very helpful thx Very pleasant experience my chat assistant was very kind , helpful and patient
Date published: 2021-04-09
Rated 5 out of 5 by from TurboTax is awesome Quick, easy, intuitive. Finished my entire tax return in less than an hour
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is awesome and very user friendly. I'm sold! Turbo Tax will be my preference every year.
Date published: 2021-04-09
Rated 2 out of 5 by from Hidden and forced fees for "free tax return". Forced the upgrade fee and then charged extra for simply filing both federal and state. The forms themselves were decent but confusing for a number of area specifically regarding the tuition tax refund which I had to go through multiple times. Disappointed especially since I did not get the stimulus package and now I get a penny on my refund. Need to step up services and stop charging extra fees for itemized deductions (ex: school books and materials items). Your commercials are nice but I am a bit disappointed by the service and the dishonest service with hidden and forced fees.
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 4840
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Peasy I love how this walks you through everything! I am so happy to avoid all the crazy fee's that people charge.
Date published: 2021-04-09
Rated 3 out of 5 by from Turbo Tax was OK Turbo tax was fairly easy to use. Not as easy as previous years. I had to scan and drop and drag several 1099s which was time consuming.
Date published: 2021-04-09
Rated 5 out of 5 by from TURBO TAX IS EXCELLENT TURBO TAX IS EXCELLENT, FAST, CLEAR VERY SUPPORTIVE
Date published: 2021-04-09
Rated 3 out of 5 by from Continues to improve, but comes at a high cost Overall really efficient software and process. Makes taxes very intuitive. However, prices have increased drastically vs. prior years (almost 40%) and for this reason decided to downgrade the overall product rating. Although filing has become quite easy, the fees just continue to pile up and it feels like you are constantly being pushed to trade up / upgrade - marketing can be a bit deceptive.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax Made It Easy This was my first year to use Turbo Tax and I was pleasantly surprised. I requested two phone calls for assistance and received both of those within five minutes. When i was providing information for my return, the additional information boxes were very helpful and provided information in a way that I could understand it. I will use Turbo Tax again.
Date published: 2021-04-09
Rated 5 out of 5 by from Very Helpful Having the live chat option and ability to talk to a CPA really helped put our minds at ease for filing!
Date published: 2021-04-09
Rated 5 out of 5 by from My live chat assistant was very helpful thx Very pleasant experience my chat assistant was very kind , helpful and patient
Date published: 2021-04-09
Rated 5 out of 5 by from TurboTax is awesome Quick, easy, intuitive. Finished my entire tax return in less than an hour
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is awesome and very user friendly. I'm sold! Turbo Tax will be my preference every year.
Date published: 2021-04-09
Rated 2 out of 5 by from Hidden and forced fees for "free tax return". Forced the upgrade fee and then charged extra for simply filing both federal and state. The forms themselves were decent but confusing for a number of area specifically regarding the tuition tax refund which I had to go through multiple times. Disappointed especially since I did not get the stimulus package and now I get a penny on my refund. Need to step up services and stop charging extra fees for itemized deductions (ex: school books and materials items). Your commercials are nice but I am a bit disappointed by the service and the dishonest service with hidden and forced fees.
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 4840