TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Major glitch It took over 6 hours to file... many agents tried to help. TT had a "block" (?) which prevented e-file or pay/print options, VERY FRUSTRATING AND TIME CONSUMING!! The agents were very nice, except one was obviously disinterested and unengaging. I feel the experience was very bad and stressful.
Date published: 2021-10-15
Rated 5 out of 5 by from easy Super easy to do. Walks you through each step. will use again.
Date published: 2021-10-15
Rated 2 out of 5 by from Continuing Error from previous years I have been using Turbo Tax for over 15 years. The past few years have been problematic and stress filled. The program works fine at first and then at some point, one of the updates breaks it. It then asks me over and over to re-register it. I inevitably reload and get back on the same broken track. Please fix known issue before releasing next years program. I don't want to use a different program but am tired of the frustrating process.
Date published: 2021-10-15
Rated 4 out of 5 by from TurboTax worked great for us Pretty simple to maneuver through to complete taxes
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax the way to go Its a Fast and easy experience and very helpful with live help
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax evaluation Phone call with expert was very nice and easy. She new what to check and how to resolve the issue.
Date published: 2021-10-15
Rated 5 out of 5 by from Easy and quick Helped with last minute filing. Easy to use and helpful hints.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax Good service but system crashes a lot. Diane who helped us was great.
Date published: 2021-10-15
Rated 5 out of 5 by from Love TurboTax! Makes doing your taxes fun!!!!! Highly recommend!!
Date published: 2021-10-15
Rated 5 out of 5 by from TOTALLY HAPPY WITH TURBOTAX I USE IT EVERY YEAR AND VERY HAPPY WITH THE APPLICATION
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 4835
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Major glitch It took over 6 hours to file... many agents tried to help. TT had a "block" (?) which prevented e-file or pay/print options, VERY FRUSTRATING AND TIME CONSUMING!! The agents were very nice, except one was obviously disinterested and unengaging. I feel the experience was very bad and stressful.
Date published: 2021-10-15
Rated 5 out of 5 by from easy Super easy to do. Walks you through each step. will use again.
Date published: 2021-10-15
Rated 2 out of 5 by from Continuing Error from previous years I have been using Turbo Tax for over 15 years. The past few years have been problematic and stress filled. The program works fine at first and then at some point, one of the updates breaks it. It then asks me over and over to re-register it. I inevitably reload and get back on the same broken track. Please fix known issue before releasing next years program. I don't want to use a different program but am tired of the frustrating process.
Date published: 2021-10-15
Rated 4 out of 5 by from TurboTax worked great for us Pretty simple to maneuver through to complete taxes
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax the way to go Its a Fast and easy experience and very helpful with live help
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax evaluation Phone call with expert was very nice and easy. She new what to check and how to resolve the issue.
Date published: 2021-10-15
Rated 5 out of 5 by from Easy and quick Helped with last minute filing. Easy to use and helpful hints.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax Good service but system crashes a lot. Diane who helped us was great.
Date published: 2021-10-15
Rated 5 out of 5 by from Love TurboTax! Makes doing your taxes fun!!!!! Highly recommend!!
Date published: 2021-10-15
Rated 5 out of 5 by from TOTALLY HAPPY WITH TURBOTAX I USE IT EVERY YEAR AND VERY HAPPY WITH THE APPLICATION
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 4835