TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Mostly good but can do better with reminders Unlike the previous years, I thought this years experience was vastly improved. I liked the fact that it was easier to answer the questions and complete the filing process but the biggest drawback in TT is that it does not send reminder emails. For instance, the last date to efile was Oct 20th or so and it did not send me any notifications in that regard. Ideally, TT should get the user email or phone number upfront and send critical updates to the email or sms to phone.
Date published: 2021-11-07
Rated 5 out of 5 by from I Always use TurboTax for tax preparation!! My tax returns are becoming more complex and it is reassuring the TurboTax stays on top of the changes in tax code!
Date published: 2021-11-07
Rated 3 out of 5 by from What changed? Inconvenient. I've used Turbo Tax for years -- online. I've had various levels of accounts, from all the extras for a business owner to a simple filing. Always online. This year, my account seems to be empty, and when I tried to proceed with a free/simple return, i was directed to buy a desktop version for $80. What happened to working in TurboTax online? I'm really bugged my online account seems empty. I would assume this year's $80 payment would make my online account active. Why was I prompted to work offline in a different-looking system than usual. Confused.
Date published: 2021-11-06
Rated 4 out of 5 by from Changed from previous years I have used TurboTax for years, but this year, I had to download the program onto my computer vs doing it only. I am not keen on being obligated to download program that if it is not my desire beforehand. This is bothersome.
Date published: 2021-11-06
Rated 5 out of 5 by from Reliable product year after year Gets the job done in a reasonable time -I've been using this product for over 2 decades
Date published: 2021-11-05
Rated 2 out of 5 by from Unexpected filing fees - Easy to use but there were fees to file at the end. So, free e-file isn't really free.
Date published: 2021-11-05
Rated 5 out of 5 by from very easy to use This was my first time filing my taxes and turbotax made it very easy
Date published: 2021-11-05
Rated 5 out of 5 by from Used Turbo Tax as long as I can remember. I'm 79. The software is easy to follow and does not require constant queries.
Date published: 2021-11-05
Rated 5 out of 5 by from It works! Smooth, easy to understand, and easy to see the whole picture.
Date published: 2021-11-04
Rated 2 out of 5 by from ISSUES ENCOUNTERED i HAVE PAID FOR TURBOTAX WITH STATE AND PURCHASED AUDIT DEFENSE. aT CHECKOUT IT KEEPS TRYING TO BILL ME AGAIN FOR WHAT WAS ALREADY PAID FOR
Date published: 2021-11-04
All TurboTax® Offerings Reviews - Page 4794
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Mostly good but can do better with reminders Unlike the previous years, I thought this years experience was vastly improved. I liked the fact that it was easier to answer the questions and complete the filing process but the biggest drawback in TT is that it does not send reminder emails. For instance, the last date to efile was Oct 20th or so and it did not send me any notifications in that regard. Ideally, TT should get the user email or phone number upfront and send critical updates to the email or sms to phone.
Date published: 2021-11-07
Rated 5 out of 5 by from I Always use TurboTax for tax preparation!! My tax returns are becoming more complex and it is reassuring the TurboTax stays on top of the changes in tax code!
Date published: 2021-11-07
Rated 3 out of 5 by from What changed? Inconvenient. I've used Turbo Tax for years -- online. I've had various levels of accounts, from all the extras for a business owner to a simple filing. Always online. This year, my account seems to be empty, and when I tried to proceed with a free/simple return, i was directed to buy a desktop version for $80. What happened to working in TurboTax online? I'm really bugged my online account seems empty. I would assume this year's $80 payment would make my online account active. Why was I prompted to work offline in a different-looking system than usual. Confused.
Date published: 2021-11-06
Rated 4 out of 5 by from Changed from previous years I have used TurboTax for years, but this year, I had to download the program onto my computer vs doing it only. I am not keen on being obligated to download program that if it is not my desire beforehand. This is bothersome.
Date published: 2021-11-06
Rated 5 out of 5 by from Reliable product year after year Gets the job done in a reasonable time -I've been using this product for over 2 decades
Date published: 2021-11-05
Rated 2 out of 5 by from Unexpected filing fees - Easy to use but there were fees to file at the end. So, free e-file isn't really free.
Date published: 2021-11-05
Rated 5 out of 5 by from very easy to use This was my first time filing my taxes and turbotax made it very easy
Date published: 2021-11-05
Rated 5 out of 5 by from Used Turbo Tax as long as I can remember. I'm 79. The software is easy to follow and does not require constant queries.
Date published: 2021-11-05
Rated 5 out of 5 by from It works! Smooth, easy to understand, and easy to see the whole picture.
Date published: 2021-11-04
Rated 2 out of 5 by from ISSUES ENCOUNTERED i HAVE PAID FOR TURBOTAX WITH STATE AND PURCHASED AUDIT DEFENSE. aT CHECKOUT IT KEEPS TRYING TO BILL ME AGAIN FOR WHAT WAS ALREADY PAID FOR
Date published: 2021-11-04
All TurboTax® Offerings Reviews - Page 4794