TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy to use Easy to use. Have been using for years and it's always been easy to use and always accurate.
Date published: 2021-05-10
Rated 4 out of 5 by from Worked for My Needs I made more money this year than I normally do. With everything going on in the world just wanted someone else to take a look at it with expertise besides me fanagle numbers into the boxes. I got what I was looking for - no frills and no underground sneak cheats to get more tax refund. Just my return as optimized.
Date published: 2021-05-10
Rated 5 out of 5 by from Very easy to understand I knew taxes could be a hassle to schedule and do. But TurboTax made it very simple to use and help and questions were answered almost instantly and perfectly.
Date published: 2021-05-10
Rated 5 out of 5 by from Was easy to use I had to study my previous years taxes, done by an accountant, to know how to do depreciation on our commercial property. How to take the depreciation was not clear to me otherwise.
Date published: 2021-05-10
Rated 5 out of 5 by from Easy to Use We have been using Turbo Tax for years. No regrets
Date published: 2021-05-10
Rated 2 out of 5 by from Turbotax failed the test I have been using Turbotax since the beginning, and this year they failed big time. It took multiple tries to import last years data. Ir is really important to be able to compare one year to the next and it would not work finally after 6 tries it moved the info over. Trying to do a small business like Uber it is a total wait of money. Have someone do it for you, TT was no help in filling out forms and depreciation.
Date published: 2021-05-10
Rated 5 out of 5 by from extremely happy with Turbo Tax i have been using Turbo Tax for over 20 years and would not use any other tax service, you know the old saying why change when you have something good
Date published: 2021-05-10
Rated 1 out of 5 by from Had unresolved issues Last night was in the final preparation and it said I needed to download an update. Update did not. Turned computer off and back on and same problem. Tried to communicate with Turbotax and that is impossible. You are not user friendly when I am in trouble.
Date published: 2021-05-10
Rated 5 out of 5 by from Awesome Very good! Compared with other software, this one is very convenient for use, and we don't need to wary of many things. Excellent experiences.
Date published: 2021-05-10
Rated 1 out of 5 by from Turbo Tax State Filing is NOT Awesome I have used online filing for years and LOVE it. Turbo Tax is all I have used. After FINALLY being able to e-filing my 2020 State after numerous times trying to pay Turbo Tax the $25, I will not be using Turbo Tax in the future UNLESS I get an email telling me the problem has been fixed for 2021.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 4776
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Easy to use. Have been using for years and it's always been easy to use and always accurate.
Date published: 2021-05-10
Rated 4 out of 5 by from Worked for My Needs I made more money this year than I normally do. With everything going on in the world just wanted someone else to take a look at it with expertise besides me fanagle numbers into the boxes. I got what I was looking for - no frills and no underground sneak cheats to get more tax refund. Just my return as optimized.
Date published: 2021-05-10
Rated 5 out of 5 by from Very easy to understand I knew taxes could be a hassle to schedule and do. But TurboTax made it very simple to use and help and questions were answered almost instantly and perfectly.
Date published: 2021-05-10
Rated 5 out of 5 by from Was easy to use I had to study my previous years taxes, done by an accountant, to know how to do depreciation on our commercial property. How to take the depreciation was not clear to me otherwise.
Date published: 2021-05-10
Rated 5 out of 5 by from Easy to Use We have been using Turbo Tax for years. No regrets
Date published: 2021-05-10
Rated 2 out of 5 by from Turbotax failed the test I have been using Turbotax since the beginning, and this year they failed big time. It took multiple tries to import last years data. Ir is really important to be able to compare one year to the next and it would not work finally after 6 tries it moved the info over. Trying to do a small business like Uber it is a total wait of money. Have someone do it for you, TT was no help in filling out forms and depreciation.
Date published: 2021-05-10
Rated 5 out of 5 by from extremely happy with Turbo Tax i have been using Turbo Tax for over 20 years and would not use any other tax service, you know the old saying why change when you have something good
Date published: 2021-05-10
Rated 1 out of 5 by from Had unresolved issues Last night was in the final preparation and it said I needed to download an update. Update did not. Turned computer off and back on and same problem. Tried to communicate with Turbotax and that is impossible. You are not user friendly when I am in trouble.
Date published: 2021-05-10
Rated 5 out of 5 by from Awesome Very good! Compared with other software, this one is very convenient for use, and we don't need to wary of many things. Excellent experiences.
Date published: 2021-05-10
Rated 1 out of 5 by from Turbo Tax State Filing is NOT Awesome I have used online filing for years and LOVE it. Turbo Tax is all I have used. After FINALLY being able to e-filing my 2020 State after numerous times trying to pay Turbo Tax the $25, I will not be using Turbo Tax in the future UNLESS I get an email telling me the problem has been fixed for 2021.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 4776