TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax! stormy was a great help, she was very credible and very fast working she’s a very reliable person and she gave me a great experience for my first time with filing taxes I definitely would recommend her!
Date published: 2022-03-10
Rated 1 out of 5 by from Turbo Tax desktop is the absolute worst On final checks it's impossible to know what is actually missing or incorrect. The help descriptions are in fact no helpful and the links bring you to the entire support page, so it's impossible to find anything. I'm stuck in a constant loop right now because it says items are missing, but when it brings me to the missing sections, it's either already complete, or there are instructions that state the section in question is not required. But there is no way to bypass this so it just puts you in a constant loop. It also highlights the name of the company is somehow wrong even though it's spelled correctly and the tax returns are for that business.
Date published: 2022-03-10
Rated 5 out of 5 by from good program Very easy to use, good prompts, thorough and accurate.
Date published: 2022-03-10
Rated 2 out of 5 by from TurboTax is awesome! I love turbo tax. This is was so simple m self explanatory
Date published: 2022-03-10
Rated 5 out of 5 by from Love the ability to review and explore With things always changing, you have to keep track of so much. You can review, save and come back. This was the longest tax return I have ever had to process. Just needed the extra time to get it all together.
Date published: 2022-03-10
Rated 4 out of 5 by from TurboTax is fine until you get to the end. At the end, I was given a choice to file by mail or e-file. I selected e-file. Then I was directed to enter PR name/address/phone. After doing so, I was advise that e-filing was not possible due to such information being entered. So I removed such information, but e-filing was not allowed. Therefore, mailing it is my only option, which is sad.
Date published: 2022-03-10
Rated 5 out of 5 by from Love it I been using it for 4 years it convenient and easy
Date published: 2022-03-10
Rated 1 out of 5 by from You'll Eventually Have To Upgrade I had the free turbotax until the very end, then it said I had to upgrade to finish my taxes for $59, then it added an extra $39 charge. I won't be using turbotax again, I never had this problem before, but now they're just making you upgrade to get money.
Date published: 2022-03-10
Rated 5 out of 5 by from Very Helpful and Easy Kimberly was very kind and helpful, made the process easy and answered my questions very neatly.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo tax is awesome They sent me when something was wrong with both my state and federal tax
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4775
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax! stormy was a great help, she was very credible and very fast working she’s a very reliable person and she gave me a great experience for my first time with filing taxes I definitely would recommend her!
Date published: 2022-03-10
Rated 1 out of 5 by from Turbo Tax desktop is the absolute worst On final checks it's impossible to know what is actually missing or incorrect. The help descriptions are in fact no helpful and the links bring you to the entire support page, so it's impossible to find anything. I'm stuck in a constant loop right now because it says items are missing, but when it brings me to the missing sections, it's either already complete, or there are instructions that state the section in question is not required. But there is no way to bypass this so it just puts you in a constant loop. It also highlights the name of the company is somehow wrong even though it's spelled correctly and the tax returns are for that business.
Date published: 2022-03-10
Rated 5 out of 5 by from good program Very easy to use, good prompts, thorough and accurate.
Date published: 2022-03-10
Rated 2 out of 5 by from TurboTax is awesome! I love turbo tax. This is was so simple m self explanatory
Date published: 2022-03-10
Rated 5 out of 5 by from Love the ability to review and explore With things always changing, you have to keep track of so much. You can review, save and come back. This was the longest tax return I have ever had to process. Just needed the extra time to get it all together.
Date published: 2022-03-10
Rated 4 out of 5 by from TurboTax is fine until you get to the end. At the end, I was given a choice to file by mail or e-file. I selected e-file. Then I was directed to enter PR name/address/phone. After doing so, I was advise that e-filing was not possible due to such information being entered. So I removed such information, but e-filing was not allowed. Therefore, mailing it is my only option, which is sad.
Date published: 2022-03-10
Rated 5 out of 5 by from Love it I been using it for 4 years it convenient and easy
Date published: 2022-03-10
Rated 1 out of 5 by from You'll Eventually Have To Upgrade I had the free turbotax until the very end, then it said I had to upgrade to finish my taxes for $59, then it added an extra $39 charge. I won't be using turbotax again, I never had this problem before, but now they're just making you upgrade to get money.
Date published: 2022-03-10
Rated 5 out of 5 by from Very Helpful and Easy Kimberly was very kind and helpful, made the process easy and answered my questions very neatly.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo tax is awesome They sent me when something was wrong with both my state and federal tax
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4775