TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Usually good, but not this year I've used TurboTax for years, but this year when filing my state returns, there was a problem on the form that kept appearing, and there was no explanation for the line that needed to be fixed. It just wouldn't allow me to file. Sch B Part 2 is not really common vernacular for most, but even if it was, there are specific lines that had to be fixed, and no indication of which line it needed to proceed to file. I had to delete all information 2x, then go back and start over and not claim any deductions just to get it to accept. Very disappointing as I usually find turbotax pretty user-friendly.
Date published: 2021-05-18
Rated 5 out of 5 by from Outstanding live support. Very professional and patient! Walked me through the process.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is GREAT Turbo Tax is super easy to use and I love the guided questions and that it fills out the forms if you use it year over year.
Date published: 2021-05-18
Rated 5 out of 5 by from Like there's another tax software????? I have using Turbo Tax for more than 15 years. You make it easy to navigate while offering suggestions and defining terms in a way a layperson could digest. Keep up the great work?
Date published: 2021-05-18
Rated 5 out of 5 by from Great online tax service I really appreciate the stress-free and simple process. The forms are easy to complete and guidance is given throughout the process.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbotax is awesome!!! I love the ease of doing my taxes with Turbotax. Turbotax is outstanding at collecting all the information I need from my empolyer, mortgage company, and my bank. It is a stress free way of doing taxes and I love it.
Date published: 2021-05-18
Rated 5 out of 5 by from Simple, Fast, Superb Simple and easy to use. Very easy going app and intro.
Date published: 2021-05-18
Rated 5 out of 5 by from it was a cake walk it asked questions and i answered so easy ill use this site again
Date published: 2021-05-18
Rated 3 out of 5 by from Turbo Tax is efficient! I engaged with a Turbo Tax rep the last few hours before the cut off time to file my timely return and she was very helpful. She walked me through the process that had me scratching my head a lot smoother than I had imagine.
Date published: 2021-05-18
Rated 4 out of 5 by from Easy! This was very easy to use and saved me at the last minute!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4751
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Usually good, but not this year I've used TurboTax for years, but this year when filing my state returns, there was a problem on the form that kept appearing, and there was no explanation for the line that needed to be fixed. It just wouldn't allow me to file. Sch B Part 2 is not really common vernacular for most, but even if it was, there are specific lines that had to be fixed, and no indication of which line it needed to proceed to file. I had to delete all information 2x, then go back and start over and not claim any deductions just to get it to accept. Very disappointing as I usually find turbotax pretty user-friendly.
Date published: 2021-05-18
Rated 5 out of 5 by from Outstanding live support. Very professional and patient! Walked me through the process.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is GREAT Turbo Tax is super easy to use and I love the guided questions and that it fills out the forms if you use it year over year.
Date published: 2021-05-18
Rated 5 out of 5 by from Like there's another tax software????? I have using Turbo Tax for more than 15 years. You make it easy to navigate while offering suggestions and defining terms in a way a layperson could digest. Keep up the great work?
Date published: 2021-05-18
Rated 5 out of 5 by from Great online tax service I really appreciate the stress-free and simple process. The forms are easy to complete and guidance is given throughout the process.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbotax is awesome!!! I love the ease of doing my taxes with Turbotax. Turbotax is outstanding at collecting all the information I need from my empolyer, mortgage company, and my bank. It is a stress free way of doing taxes and I love it.
Date published: 2021-05-18
Rated 5 out of 5 by from Simple, Fast, Superb Simple and easy to use. Very easy going app and intro.
Date published: 2021-05-18
Rated 5 out of 5 by from it was a cake walk it asked questions and i answered so easy ill use this site again
Date published: 2021-05-18
Rated 3 out of 5 by from Turbo Tax is efficient! I engaged with a Turbo Tax rep the last few hours before the cut off time to file my timely return and she was very helpful. She walked me through the process that had me scratching my head a lot smoother than I had imagine.
Date published: 2021-05-18
Rated 4 out of 5 by from Easy! This was very easy to use and saved me at the last minute!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4751