TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Simple & Easy to Follow I have been using TurboTax now for over 10 years. It is keeps me informed of tax changes and provides comfort that I am filing the forms correctly. The step by step approach keeps me on track and it is easy to review.
Date published: 2021-04-10
Rated 5 out of 5 by from great /easy service using for 12 years and gets easier and more informed all the time. feel totally confident in service
Date published: 2021-04-10
Rated 3 out of 5 by from Gets the job done, but poor search function It works. BUT, if you have any need to search for a form or review the actual form, it is nearly impossible to find. It is as if they have intentionally hidden the ability to see what data goes into the form. Even after you have paid for it! Beyond frustrating. The user interface for searching and reviewing is abhorrent!
Date published: 2021-04-10
Rated 4 out of 5 by from Pretty good People I contacted really didn't know much about taxes Had to go to cap and he didn't have a good answer for my problem. (In the past. the cpa has been very helpful) In this case I finally came up to what I hope was a work around for my problem. The problem was that in the K-1 input section for box 14, there are about 6 different types of items that can be entered under box 14. Turbotax only allows for three. I had four and no one had a solution of how to enter the fourth item.
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo tax is so easy! It is so easy to use and I learn how taxes work while I use it.
Date published: 2021-04-10
Rated 1 out of 5 by from TurboTax gave me incorrect results I uploaded 2 W2s so I did not manually fill out the blanks on my 1040 form. The program told me I owed AL State taxes $208. My total taxable income was $39,728 yet on my AL State form it showed my total AL income as $72,487 and AL taxable income as $64,555 and it gave me no option or way to make the correction. I don’t know how it came up with this number as my AL income.
Date published: 2021-04-10
Rated 5 out of 5 by from Tubotax is Awesome!! Excellent product!! Easy to use!!Calculates all deductions!!
Date published: 2021-04-10
Rated 5 out of 5 by from Turbotax is Excellent I like to use Turbotax to file my tax return every year
Date published: 2021-04-10
Rated 2 out of 5 by from to expensive Your prices are extremely high. Then you turn around and charge a $40.00 to deduct the payment from my federal return. Its fair to say, this will be the last year i use turbo tax
Date published: 2021-04-10
Rated 5 out of 5 by from Love Turbotax! Turbotax did a great job helping me file my federal tax return. The help prompts marked with a ? mark were of great help. I was a bit concerned when in the review step the tool asked me to input some info into Form 2210, but after some struggle it worked well. I think you should provide more help tips to users if they have to input info into form 2210. Since it is newly introduced in 2021, I can understand it is not perfect right now.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 4739
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple & Easy to Follow I have been using TurboTax now for over 10 years. It is keeps me informed of tax changes and provides comfort that I am filing the forms correctly. The step by step approach keeps me on track and it is easy to review.
Date published: 2021-04-10
Rated 5 out of 5 by from great /easy service using for 12 years and gets easier and more informed all the time. feel totally confident in service
Date published: 2021-04-10
Rated 3 out of 5 by from Gets the job done, but poor search function It works. BUT, if you have any need to search for a form or review the actual form, it is nearly impossible to find. It is as if they have intentionally hidden the ability to see what data goes into the form. Even after you have paid for it! Beyond frustrating. The user interface for searching and reviewing is abhorrent!
Date published: 2021-04-10
Rated 4 out of 5 by from Pretty good People I contacted really didn't know much about taxes Had to go to cap and he didn't have a good answer for my problem. (In the past. the cpa has been very helpful) In this case I finally came up to what I hope was a work around for my problem. The problem was that in the K-1 input section for box 14, there are about 6 different types of items that can be entered under box 14. Turbotax only allows for three. I had four and no one had a solution of how to enter the fourth item.
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo tax is so easy! It is so easy to use and I learn how taxes work while I use it.
Date published: 2021-04-10
Rated 1 out of 5 by from TurboTax gave me incorrect results I uploaded 2 W2s so I did not manually fill out the blanks on my 1040 form. The program told me I owed AL State taxes $208. My total taxable income was $39,728 yet on my AL State form it showed my total AL income as $72,487 and AL taxable income as $64,555 and it gave me no option or way to make the correction. I don’t know how it came up with this number as my AL income.
Date published: 2021-04-10
Rated 5 out of 5 by from Tubotax is Awesome!! Excellent product!! Easy to use!!Calculates all deductions!!
Date published: 2021-04-10
Rated 5 out of 5 by from Turbotax is Excellent I like to use Turbotax to file my tax return every year
Date published: 2021-04-10
Rated 2 out of 5 by from to expensive Your prices are extremely high. Then you turn around and charge a $40.00 to deduct the payment from my federal return. Its fair to say, this will be the last year i use turbo tax
Date published: 2021-04-10
Rated 5 out of 5 by from Love Turbotax! Turbotax did a great job helping me file my federal tax return. The help prompts marked with a ? mark were of great help. I was a bit concerned when in the review step the tool asked me to input some info into Form 2210, but after some struggle it worked well. I think you should provide more help tips to users if they have to input info into form 2210. Since it is newly introduced in 2021, I can understand it is not perfect right now.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 4739