TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Getting worse year by year. Not good at helping solve problems with the return, very frustrating.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy and efficient I have been using Turbotax for years. No accounting need it.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax Review I've been using TurboTax for YEARS!! Will continue to do so.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax is very helpful. I am not real computer literate, so it took me awhile, but it all turned out good.
Date published: 2021-05-18
Rated 4 out of 5 by from TURBO TAX TURBO TAX APP WILL WALK YOU THRU THE WHOLE PROCESS - NOT 100% SURE ON EACH STEP BUT RELATIVELY STRAIGHTFORWARD
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo is awesome!! I like doing things myself, and turbo tax helped me do that, while offering support if needed.
Date published: 2021-05-18
Rated 3 out of 5 by from I get stuck every year Literally every time I file with TurboTax I get stuck on the investment part. I really appreciate being able to upload 1099's but there's always so many things to fix. Generally I would say it makes my life a lot easier - I never want to file a paper version, ever.
Date published: 2021-05-18
Rated 2 out of 5 by from Not the best software for $ Bugs known from January (according to user posts) still in software in May...why? 'Download with state' doesn't include e-file...be prepared to pay another $25 for that and maybe another $20 for the money to be deducted from your Fed refund. On the whole, software not worth $80+$25, as it currently stands. Getting hung up on by customer service after an hour on hold not so great either.
Date published: 2021-05-18
Rated 5 out of 5 by from Great tax service Super easy to use Live help if needed Quick results
Date published: 2021-05-18
Rated 2 out of 5 by from Too many glitches The questions would direct me to items I did not have or could not respond far too often. For example, I had a 1095-C but it kept asking me to complete the information in 1095-HC.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4737
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Getting worse year by year. Not good at helping solve problems with the return, very frustrating.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy and efficient I have been using Turbotax for years. No accounting need it.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax Review I've been using TurboTax for YEARS!! Will continue to do so.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax is very helpful. I am not real computer literate, so it took me awhile, but it all turned out good.
Date published: 2021-05-18
Rated 4 out of 5 by from TURBO TAX TURBO TAX APP WILL WALK YOU THRU THE WHOLE PROCESS - NOT 100% SURE ON EACH STEP BUT RELATIVELY STRAIGHTFORWARD
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo is awesome!! I like doing things myself, and turbo tax helped me do that, while offering support if needed.
Date published: 2021-05-18
Rated 3 out of 5 by from I get stuck every year Literally every time I file with TurboTax I get stuck on the investment part. I really appreciate being able to upload 1099's but there's always so many things to fix. Generally I would say it makes my life a lot easier - I never want to file a paper version, ever.
Date published: 2021-05-18
Rated 2 out of 5 by from Not the best software for $ Bugs known from January (according to user posts) still in software in May...why? 'Download with state' doesn't include e-file...be prepared to pay another $25 for that and maybe another $20 for the money to be deducted from your Fed refund. On the whole, software not worth $80+$25, as it currently stands. Getting hung up on by customer service after an hour on hold not so great either.
Date published: 2021-05-18
Rated 5 out of 5 by from Great tax service Super easy to use Live help if needed Quick results
Date published: 2021-05-18
Rated 2 out of 5 by from Too many glitches The questions would direct me to items I did not have or could not respond far too often. For example, I had a 1095-C but it kept asking me to complete the information in 1095-HC.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4737