TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Makes taxes almost painless I have used Turbotax for the past five years. I especially like the features where it will upload all the 1099s and other investment documents and put the information in the correct places. It makes figuring my taxes almost painless.
Date published: 2021-05-18
Rated 5 out of 5 by from turobotax is easy to use it was easy to use.very quick . cheap time saving.
Date published: 2021-05-18
Rated 5 out of 5 by from I have always loved turbo tax I have always used turbotax when i had to file and since i wanted to get my 600 dollar stimulus money this was the best way to go.
Date published: 2021-05-18
Rated 5 out of 5 by from It is easy to work Everything thing is there for you to do your taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from thank you turbotax makes it easy and quick for me to file. I DONT know much about taxes or how to file them. but coming to turbo tax i dont have to really know anything they make it easy to flow through and comprend
Date published: 2021-05-18
Rated 1 out of 5 by from What a horrible experience After upselling me on premier features and charging my credit card, Tubrotax showed me where that product had failed. And the fix was broken. I was completely unable to fix my tax return and I missed the tax deadline. I waited on hold for 2 hours to reach a customer service agent and then waited in mostly in silence on the phone with him for an additional 45 minutes. He told me he would send a link for me to request a refund. I did not receive that link. It really sucks that since TurboTax has begun to hawk their specialist services, the online product has gotten more difficult and in my case impossible to use.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome Great Tax Filing service and happy that it's free.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome and easy Everything was extremely simple to maneuver. I was never confused on what to do next. Very simple and easy.
Date published: 2021-05-18
Rated 2 out of 5 by from too expensive Very uspet to see they charged me twice. Once to file an extension as I was waiting on a form, then again after I got the form to submit it. This is the last year we will use it.
Date published: 2021-05-18
Rated 2 out of 5 by from TurboTax is horrible Not user friendly, not transparent about fees and costs upfront. Wouldn't allow me to file at all without paying for a higher tier because I had claimed retirement funds - wouldn't allow me to not claim those funds in order to stay at a lower price point tier. Rejected my state filing and I'm pretty confident that will be rejected again because there was no difference in information. Always confusing. Always a thousand hoops to jump through. This is my last year of paying this much to be this frustrated.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4720
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Makes taxes almost painless I have used Turbotax for the past five years. I especially like the features where it will upload all the 1099s and other investment documents and put the information in the correct places. It makes figuring my taxes almost painless.
Date published: 2021-05-18
Rated 5 out of 5 by from turobotax is easy to use it was easy to use.very quick . cheap time saving.
Date published: 2021-05-18
Rated 5 out of 5 by from I have always loved turbo tax I have always used turbotax when i had to file and since i wanted to get my 600 dollar stimulus money this was the best way to go.
Date published: 2021-05-18
Rated 5 out of 5 by from It is easy to work Everything thing is there for you to do your taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from thank you turbotax makes it easy and quick for me to file. I DONT know much about taxes or how to file them. but coming to turbo tax i dont have to really know anything they make it easy to flow through and comprend
Date published: 2021-05-18
Rated 1 out of 5 by from What a horrible experience After upselling me on premier features and charging my credit card, Tubrotax showed me where that product had failed. And the fix was broken. I was completely unable to fix my tax return and I missed the tax deadline. I waited on hold for 2 hours to reach a customer service agent and then waited in mostly in silence on the phone with him for an additional 45 minutes. He told me he would send a link for me to request a refund. I did not receive that link. It really sucks that since TurboTax has begun to hawk their specialist services, the online product has gotten more difficult and in my case impossible to use.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome Great Tax Filing service and happy that it's free.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome and easy Everything was extremely simple to maneuver. I was never confused on what to do next. Very simple and easy.
Date published: 2021-05-18
Rated 2 out of 5 by from too expensive Very uspet to see they charged me twice. Once to file an extension as I was waiting on a form, then again after I got the form to submit it. This is the last year we will use it.
Date published: 2021-05-18
Rated 2 out of 5 by from TurboTax is horrible Not user friendly, not transparent about fees and costs upfront. Wouldn't allow me to file at all without paying for a higher tier because I had claimed retirement funds - wouldn't allow me to not claim those funds in order to stay at a lower price point tier. Rejected my state filing and I'm pretty confident that will be rejected again because there was no difference in information. Always confusing. Always a thousand hoops to jump through. This is my last year of paying this much to be this frustrated.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4720