TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Disappointed I have been a TT user for many years and this year when I was doing my daughter's taxes, she had a 1099-R form that she needed to file. I checked to see if we could file the 1099-R form on the free version of TT and it stated that we could. When we got to the end (after about 30 minutes), it said that it wasn't covered on the free version and she would need to upgrade to the Deluxe version. Since I already had the Deluxe version, we just took the extra half an hour and did her taxes on the Deluxe version. Here's the crappy thing...not only did she have to pay her Federal taxes because of the 1099 but now she had to pay $25 to file her state, when she wouldn't have had to pay on the free version. It's extremely upsetting to waste time doing this over again because you were misinformed.
Date published: 2022-03-11
Rated 5 out of 5 by from I LOVE TURBOTAX ALWAYS HAD GREAT SUCCESS AND EASE OF USE. I HAVE BEEN USING TURBOTAX SINCE THE 90'S
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is great! I filed my Federal and State returns for free easily.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo is Awsome Software holds your hand throughout the filling of the IT return
Date published: 2022-03-11
Rated 5 out of 5 by from EASY Very easy and helpful. I liked the download feature.
Date published: 2022-03-11
Rated 5 out of 5 by from Great Turbotax was easy to use and was useful in finding and correcting entry mistakes.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is amazing I have being using Turbo Tax for many year. It is easy to use and follow.
Date published: 2022-03-11
Rated 3 out of 5 by from turbo Tax for 2021 was bad really bad Was a nightmare to install, after I finally install, start my taxes, is nothing working fine, I have to do step by step and save each step, when return to continue was gone!! Is not save it at all.
Date published: 2022-03-11
Rated 5 out of 5 by from Great experience! Turbo tax is great! The information bubbles are super helpful if you get stuck! I am NOT tech-savvy and didn't need customer support although I was glad to have the ability to contact them if needed! Super easy to follow all the steps!
Date published: 2022-03-11
Rated 2 out of 5 by from meh simple to use, but they price you out with all the add ons and etc.. would be better if they didnt charge so much for what it is
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4715
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Disappointed I have been a TT user for many years and this year when I was doing my daughter's taxes, she had a 1099-R form that she needed to file. I checked to see if we could file the 1099-R form on the free version of TT and it stated that we could. When we got to the end (after about 30 minutes), it said that it wasn't covered on the free version and she would need to upgrade to the Deluxe version. Since I already had the Deluxe version, we just took the extra half an hour and did her taxes on the Deluxe version. Here's the crappy thing...not only did she have to pay her Federal taxes because of the 1099 but now she had to pay $25 to file her state, when she wouldn't have had to pay on the free version. It's extremely upsetting to waste time doing this over again because you were misinformed.
Date published: 2022-03-11
Rated 5 out of 5 by from I LOVE TURBOTAX ALWAYS HAD GREAT SUCCESS AND EASE OF USE. I HAVE BEEN USING TURBOTAX SINCE THE 90'S
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is great! I filed my Federal and State returns for free easily.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo is Awsome Software holds your hand throughout the filling of the IT return
Date published: 2022-03-11
Rated 5 out of 5 by from EASY Very easy and helpful. I liked the download feature.
Date published: 2022-03-11
Rated 5 out of 5 by from Great Turbotax was easy to use and was useful in finding and correcting entry mistakes.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is amazing I have being using Turbo Tax for many year. It is easy to use and follow.
Date published: 2022-03-11
Rated 3 out of 5 by from turbo Tax for 2021 was bad really bad Was a nightmare to install, after I finally install, start my taxes, is nothing working fine, I have to do step by step and save each step, when return to continue was gone!! Is not save it at all.
Date published: 2022-03-11
Rated 5 out of 5 by from Great experience! Turbo tax is great! The information bubbles are super helpful if you get stuck! I am NOT tech-savvy and didn't need customer support although I was glad to have the ability to contact them if needed! Super easy to follow all the steps!
Date published: 2022-03-11
Rated 2 out of 5 by from meh simple to use, but they price you out with all the add ons and etc.. would be better if they didnt charge so much for what it is
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4715