TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo tax TurboTax used to be free I don't know what happened
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax Turbo Tax was both intuitive, concise and ease of use.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax is awesome. I had great expert advice. I would like to thank them for there patiences.
Date published: 2022-03-16
Rated 5 out of 5 by from Excellent Annette was awesome. She answered all my questions. She responded in a timely manner. Annette Annette
Date published: 2022-03-16
Rated 4 out of 5 by from Good Product, Some UX Error & Conflicting Guidance Overall good experience. Accounts are friendly and helpful. Software had errors this year. Was unable to import from one broker, which caused extra ~2.5 hours of delay. There was also an error in the review UX that made it impossible to locate which broker's form was causing the error (which prevented filing). Also encountered some conflicting advice as to which IRA forms (and fields) went where. Caused some drastic swings in tax liability for a while, but eventually was able to get this figured out. Overall, there are some scenarios that are becoming just too complicated for the average Joe. Please make it clear that Live Premier is not signing up for a preparer service, and above all make preparer services cheaper for all to use. It would have saved me many hours this year. This review may sound critical, but overall my experience was positive. I will use TurboTax again, I just want to improve the product experience even more.
Date published: 2022-03-16
Rated 5 out of 5 by from turbo Tax Great walk threw and helps with side tips lets you know when something is wrong
Date published: 2022-03-16
Rated 4 out of 5 by from All Good Except... As expected, Turbo Tax Home and Business was easy to load and work through. However, after running review, it was very confusing on how to fix the errors found and I never did find a number or way to chat to ask "how do I manually fix errors I found during the Review?" It took me way too much time and a lot of frustration, but I figured out by trial and error to right click my mouse and select override. This should be in the instructions somewhere obvious.
Date published: 2022-03-16
Rated 3 out of 5 by from Difficult to find forms and get answers I have used Turbo Tax for over 10 years to complete my taxes. This year was extremely frustrating because the software was not easy to use. I had difficulty tracking forms and figuring out how the tax amount due was calculated.
Date published: 2022-03-16
Rated 3 out of 5 by from not as good as in the past I was not able to access my last year's tax info, even thought it was done with Turbo Tax. I had computer issues last year, so had to use a different computer. As a result, I had to input all my information, and did not have comparisons from last year. Very disappointing!!
Date published: 2022-03-16
Rated 5 out of 5 by from What a pleasure and so easy! Wouldn’t do it any other way. This was recommended to me and they were right. This is the best!
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4715
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax TurboTax used to be free I don't know what happened
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax Turbo Tax was both intuitive, concise and ease of use.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax is awesome. I had great expert advice. I would like to thank them for there patiences.
Date published: 2022-03-16
Rated 5 out of 5 by from Excellent Annette was awesome. She answered all my questions. She responded in a timely manner. Annette Annette
Date published: 2022-03-16
Rated 4 out of 5 by from Good Product, Some UX Error & Conflicting Guidance Overall good experience. Accounts are friendly and helpful. Software had errors this year. Was unable to import from one broker, which caused extra ~2.5 hours of delay. There was also an error in the review UX that made it impossible to locate which broker's form was causing the error (which prevented filing). Also encountered some conflicting advice as to which IRA forms (and fields) went where. Caused some drastic swings in tax liability for a while, but eventually was able to get this figured out. Overall, there are some scenarios that are becoming just too complicated for the average Joe. Please make it clear that Live Premier is not signing up for a preparer service, and above all make preparer services cheaper for all to use. It would have saved me many hours this year. This review may sound critical, but overall my experience was positive. I will use TurboTax again, I just want to improve the product experience even more.
Date published: 2022-03-16
Rated 5 out of 5 by from turbo Tax Great walk threw and helps with side tips lets you know when something is wrong
Date published: 2022-03-16
Rated 4 out of 5 by from All Good Except... As expected, Turbo Tax Home and Business was easy to load and work through. However, after running review, it was very confusing on how to fix the errors found and I never did find a number or way to chat to ask "how do I manually fix errors I found during the Review?" It took me way too much time and a lot of frustration, but I figured out by trial and error to right click my mouse and select override. This should be in the instructions somewhere obvious.
Date published: 2022-03-16
Rated 3 out of 5 by from Difficult to find forms and get answers I have used Turbo Tax for over 10 years to complete my taxes. This year was extremely frustrating because the software was not easy to use. I had difficulty tracking forms and figuring out how the tax amount due was calculated.
Date published: 2022-03-16
Rated 3 out of 5 by from not as good as in the past I was not able to access my last year's tax info, even thought it was done with Turbo Tax. I had computer issues last year, so had to use a different computer. As a result, I had to input all my information, and did not have comparisons from last year. Very disappointing!!
Date published: 2022-03-16
Rated 5 out of 5 by from What a pleasure and so easy! Wouldn’t do it any other way. This was recommended to me and they were right. This is the best!
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4715