TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68974 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great APP It is getting better and better each year. I have helped my relative to start using Turbo Tax for his tax return
Date published: 2022-03-16
Rated 5 out of 5 by from Dependable Everything went well. Answered all questions. Was polite and funny!!
Date published: 2022-03-16
Rated 1 out of 5 by from Incorrect Refund Amount The application said I would be getting just over $2,000 back, the government corrected the return and gave me $750 back. Simple return, same as every year, huge discrepancy.
Date published: 2022-03-16
Rated 4 out of 5 by from Good job. I would like to be able to see a tax calculation worksheet to compare to my estimated worksheet. Actual and forecast tax did no agree this year and it took me a while to find the error in my table.
Date published: 2022-03-16
Rated 5 out of 5 by from best number 1 best number 1 I have used turbo tax for the last 25 years. Great organized program!! Keep up the good work!
Date published: 2022-03-16
Rated 5 out of 5 by from Largest return I've had Mark, my expert was extremely quick, concise, and to the point. A rare trait in this society that is often underappreciated. Even willing to work outside office hours to work with my work schedule. Overall I'm extremely grateful
Date published: 2022-03-16
Rated 4 out of 5 by from Agents very helpful Live phone calls are prompt and agents very patient, helpful. Couldn't have completed by return without them. TT is great. It's gotten very expensive though.
Date published: 2022-03-16
Rated 1 out of 5 by from Hard to find documentation Very hard to find documentation. Forums are simplistic, not details. Phone support but doesn't understand what I say. I get disconnected (with no call back) when on support call.
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax's is very convenient to use Turbo Tax's is convenient for people like me on the move and sometimes away from home.
Date published: 2022-03-16
Rated 4 out of 5 by from Mobile App Needs Work The mobile app is pretty flakey. Often crashes and doesn't submit messages properly when you try to send them. Similarly, the web app asks for stuff multiple times, even after you've provided it. Silly examples are asking me to submit my prior tax return when that was also filed via TurboTax.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4701
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great APP It is getting better and better each year. I have helped my relative to start using Turbo Tax for his tax return
Date published: 2022-03-16
Rated 5 out of 5 by from Dependable Everything went well. Answered all questions. Was polite and funny!!
Date published: 2022-03-16
Rated 1 out of 5 by from Incorrect Refund Amount The application said I would be getting just over $2,000 back, the government corrected the return and gave me $750 back. Simple return, same as every year, huge discrepancy.
Date published: 2022-03-16
Rated 4 out of 5 by from Good job. I would like to be able to see a tax calculation worksheet to compare to my estimated worksheet. Actual and forecast tax did no agree this year and it took me a while to find the error in my table.
Date published: 2022-03-16
Rated 5 out of 5 by from best number 1 best number 1 I have used turbo tax for the last 25 years. Great organized program!! Keep up the good work!
Date published: 2022-03-16
Rated 5 out of 5 by from Largest return I've had Mark, my expert was extremely quick, concise, and to the point. A rare trait in this society that is often underappreciated. Even willing to work outside office hours to work with my work schedule. Overall I'm extremely grateful
Date published: 2022-03-16
Rated 4 out of 5 by from Agents very helpful Live phone calls are prompt and agents very patient, helpful. Couldn't have completed by return without them. TT is great. It's gotten very expensive though.
Date published: 2022-03-16
Rated 1 out of 5 by from Hard to find documentation Very hard to find documentation. Forums are simplistic, not details. Phone support but doesn't understand what I say. I get disconnected (with no call back) when on support call.
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax's is very convenient to use Turbo Tax's is convenient for people like me on the move and sometimes away from home.
Date published: 2022-03-16
Rated 4 out of 5 by from Mobile App Needs Work The mobile app is pretty flakey. Often crashes and doesn't submit messages properly when you try to send them. Similarly, the web app asks for stuff multiple times, even after you've provided it. Silly examples are asking me to submit my prior tax return when that was also filed via TurboTax.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4701