TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from great I really love Tubro Tax it so easy. I will be using it again next year
Date published: 2021-05-19
Rated 5 out of 5 by from I like the service I like using turbo tax because they keep all my records which saves time. I don’t like how they keep upping the price based on what you need. But it’s still cheaper than a CPA. It took about an hr to do my taxes
Date published: 2021-05-19
Rated 2 out of 5 by from Im very upset. I Thought my taxes were filed! I filled out all the bank info, set payments dates, etc. But today I got an email saying my taxes hadn't actually been filed yet? Why??? And why wait until the last minute? Very Very disappointed and upset. I even put a payment date in of the 15th, expecting it to be withdrawn by then. Now i'll probably have to pay penalty.
Date published: 2021-05-19
Rated 4 out of 5 by from Piece of Cake Not having much confidence in my ability to file taxes, Turbo Tax made my tax filing experience a pleasant one. The format is perfect for a beginner like myself. At the end of the process I felt completely happy and had a renewed confidence in my ability to file my taxes.
Date published: 2021-05-19
Rated 5 out of 5 by from More intuitive than other tax software Easy to navigate and make updates and changes. Lots of helpful popup windows. It would have been helpful if I could have filled in last years info directly into the Tax forms. Dads Tax return was done on paper and no worksheets were handy. He passed away and there was no easy way to check his accuracy.
Date published: 2021-05-19
Rated 4 out of 5 by from Turbo Tax Love Turbo Tax. Makes my taxes less stressful and that's ALWAYS a bonus
Date published: 2021-05-19
Rated 1 out of 5 by from horrible rejected federal return multiple times. says AGI is wrong. of course it is not. disappointing
Date published: 2021-05-19
Rated 4 out of 5 by from Turbo Tax is pretty good As you would expect Turbo Tax handles most tax situations for individuals well. However, I would like to see it streamlined somewhat. At times, it uses too many screens to accomplish something. Also, I found several issues. One was it didn't carry forward last years IRA info so I had to reenter it. On another screen it was reminding me the RMD's are getting close and I should prepare for them. But it said RMDs start at age 70 1/2. However, that was changed to age 72 last year with the SECURE act. I have a request/suggestion: I had a lot of different income forms to enter. Which is a lot of chances to make a keying error. I spent a lot of time going back to verify all the numbers were entered correctly because the data is entered in so many places. To make verifying all these number I would love to have Turbo Tax create one form/worksheet that listed all of the income from all the payors in order by line number on the 1040. Here's an example: Line Payee Gross Taxable Federal State Amount Amount Withholding Withholding 1 W-2 Company ABC $ 25,123 $ 25,123 $500 $100 Company XYZ $ 10,000 $ 10,000 $200 $ 50 ______ ______ ____ ____ Line 1 Totals $ 35,123 $ 35,123 $700 $150 2 Interest Bank A $ 250 $ 25 5 Bank B $ 50 0 0 _______ ____ ____ ____ Line 2 Totals $ 0 $ 300 $ 25 0 4 IRA IRA his $20,000 $10,000 $ 1,000 $ 500 IRA hers $20,000 $15,000 $ 1,500 $ 750 IRA one more $ 5,000 $ 5,000 $ 500 $ 250 ______ ______ ______ ______ Line 4 Totals $45,000 $30,000 $ 3,000 $ 1,500 ______ ______ ______ ______ TOTAL OF ALL INCOME $80,123 $ 65,273 $ 3,700 $ 1,750 The above example would really help simplify the verification of all the numbers for those with numerous income documents to enter. All income lines 1 - 7 of form 1040 and lines 1 - 8 of Schedule 1 that contain amounts would be shown on this worksheet. This format may not be completely suitable so another format may be more appropriate. But the bottom line is a much more condensed format is needed to verify all the numbers. It's way to cumbersome and time consuming as it is.
Date published: 2021-05-19
Rated 5 out of 5 by from Turbo Tax is FANTASTIC Very easy to use ,and help is available if needed!
Date published: 2021-05-19
Rated 5 out of 5 by from 2020 TURBO TAX & STATE EASY TO US. I,v used Turbo Tax for the last 20 yrs
Date published: 2021-05-19
All TurboTax® Offerings Reviews - Page 4697
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great I really love Tubro Tax it so easy. I will be using it again next year
Date published: 2021-05-19
Rated 5 out of 5 by from I like the service I like using turbo tax because they keep all my records which saves time. I don’t like how they keep upping the price based on what you need. But it’s still cheaper than a CPA. It took about an hr to do my taxes
Date published: 2021-05-19
Rated 2 out of 5 by from Im very upset. I Thought my taxes were filed! I filled out all the bank info, set payments dates, etc. But today I got an email saying my taxes hadn't actually been filed yet? Why??? And why wait until the last minute? Very Very disappointed and upset. I even put a payment date in of the 15th, expecting it to be withdrawn by then. Now i'll probably have to pay penalty.
Date published: 2021-05-19
Rated 4 out of 5 by from Piece of Cake Not having much confidence in my ability to file taxes, Turbo Tax made my tax filing experience a pleasant one. The format is perfect for a beginner like myself. At the end of the process I felt completely happy and had a renewed confidence in my ability to file my taxes.
Date published: 2021-05-19
Rated 5 out of 5 by from More intuitive than other tax software Easy to navigate and make updates and changes. Lots of helpful popup windows. It would have been helpful if I could have filled in last years info directly into the Tax forms. Dads Tax return was done on paper and no worksheets were handy. He passed away and there was no easy way to check his accuracy.
Date published: 2021-05-19
Rated 4 out of 5 by from Turbo Tax Love Turbo Tax. Makes my taxes less stressful and that's ALWAYS a bonus
Date published: 2021-05-19
Rated 1 out of 5 by from horrible rejected federal return multiple times. says AGI is wrong. of course it is not. disappointing
Date published: 2021-05-19
Rated 4 out of 5 by from Turbo Tax is pretty good As you would expect Turbo Tax handles most tax situations for individuals well. However, I would like to see it streamlined somewhat. At times, it uses too many screens to accomplish something. Also, I found several issues. One was it didn't carry forward last years IRA info so I had to reenter it. On another screen it was reminding me the RMD's are getting close and I should prepare for them. But it said RMDs start at age 70 1/2. However, that was changed to age 72 last year with the SECURE act. I have a request/suggestion: I had a lot of different income forms to enter. Which is a lot of chances to make a keying error. I spent a lot of time going back to verify all the numbers were entered correctly because the data is entered in so many places. To make verifying all these number I would love to have Turbo Tax create one form/worksheet that listed all of the income from all the payors in order by line number on the 1040. Here's an example: Line Payee Gross Taxable Federal State Amount Amount Withholding Withholding 1 W-2 Company ABC $ 25,123 $ 25,123 $500 $100 Company XYZ $ 10,000 $ 10,000 $200 $ 50 ______ ______ ____ ____ Line 1 Totals $ 35,123 $ 35,123 $700 $150 2 Interest Bank A $ 250 $ 25 5 Bank B $ 50 0 0 _______ ____ ____ ____ Line 2 Totals $ 0 $ 300 $ 25 0 4 IRA IRA his $20,000 $10,000 $ 1,000 $ 500 IRA hers $20,000 $15,000 $ 1,500 $ 750 IRA one more $ 5,000 $ 5,000 $ 500 $ 250 ______ ______ ______ ______ Line 4 Totals $45,000 $30,000 $ 3,000 $ 1,500 ______ ______ ______ ______ TOTAL OF ALL INCOME $80,123 $ 65,273 $ 3,700 $ 1,750 The above example would really help simplify the verification of all the numbers for those with numerous income documents to enter. All income lines 1 - 7 of form 1040 and lines 1 - 8 of Schedule 1 that contain amounts would be shown on this worksheet. This format may not be completely suitable so another format may be more appropriate. But the bottom line is a much more condensed format is needed to verify all the numbers. It's way to cumbersome and time consuming as it is.
Date published: 2021-05-19
Rated 5 out of 5 by from Turbo Tax is FANTASTIC Very easy to use ,and help is available if needed!
Date published: 2021-05-19
Rated 5 out of 5 by from 2020 TURBO TAX & STATE EASY TO US. I,v used Turbo Tax for the last 20 yrs
Date published: 2021-05-19
All TurboTax® Offerings Reviews - Page 4697