TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Excellent service! I've used turbo tax for fifteen years! I appreciate the step by step guidance and quick and easy filing.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is awesome, very fast and detailed Turbo tax is awesome, very fast and detailed, customer was fast and excellent easy to enter information.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax failed me this year! I've used Turbo Tax for many, many years without a problem. But this year 2020 was so disappointing. I have had family illness problems therefore I have to admit I left my taxes until the last minute to do. Trying to complete and eFile both the Federal and State last night (5/17/21) I hit a snag and could not about 11:30pm. At the point where I was offered a purchase of "Audit Defense" I got into trouble. First I said "yes" to the offer but decided against it and cancelled. I got into this "loop" where I could go nowhere except back and forth around this offer. Around 1:00 I decided to just leave it and go to bed--it was too late to meet the deadline anyway. This morning I signed back in and it seemed to have cleared the loop enough for me to eFile my taxes even though they are late. It looks like I have purchased the Audit Defense after all at a $45 charge. Oh well, at least my taxes are filed and I am done with Turbo Tax forever.
Date published: 2021-05-18
Rated 1 out of 5 by from Its the worst for the past 3 years in a row I have been usng turbotax since 2011. It used to be th ebest and easy oen to use. now his has become the WORST one n the market. 3 years in row i couldn't efile; call tech support and they have no knowledge of the software, they have to chat with some else to give you any suggestion. spend hours on teh phone and still get rejected and you end up filing by mail at the end. ENOUGH IS ENOUGH TURBOTAX
Date published: 2021-05-18
Rated 5 out of 5 by from awesome great awesome job easy love its free and easy to use
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax gets the job done with ease & confidence I'm a procrastinator but for the past six years, Turbo Tax has always made this task easy and explains everything along the way.
Date published: 2021-05-18
Rated 1 out of 5 by from TURBO TAX LET ME DOWN BIG TIME TURBO TAX LET ME DOWN BIG TIME. DON'T KNOW IF I'LL EVER USE THIS SOFTWARE AGAIN.
Date published: 2021-05-18
Rated 5 out of 5 by from Reliability Corrected all issues with return rejected by the IRS.
Date published: 2021-05-18
Rated 1 out of 5 by from Can't e-file; rejected! Paid for e-file Have used Turbo Tax for years. This year it did not work. Paid to e-file and was rejected. Had to file by mail - could not resolve issue despite all info being correct. Want a refund for filing fee. How do you get their attention?
Date published: 2021-05-18
Rated 3 out of 5 by from Really disappointed this year When we got our check in the mail with extra charges saying it was refused direct deposit at our bank. We have used Turbo tax for years and this is the first time we have had extra charges and any problems with our direct deposit. it was not clear that there was a 3rd party involved that would be handling our return.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4689
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent service! I've used turbo tax for fifteen years! I appreciate the step by step guidance and quick and easy filing.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is awesome, very fast and detailed Turbo tax is awesome, very fast and detailed, customer was fast and excellent easy to enter information.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax failed me this year! I've used Turbo Tax for many, many years without a problem. But this year 2020 was so disappointing. I have had family illness problems therefore I have to admit I left my taxes until the last minute to do. Trying to complete and eFile both the Federal and State last night (5/17/21) I hit a snag and could not about 11:30pm. At the point where I was offered a purchase of "Audit Defense" I got into trouble. First I said "yes" to the offer but decided against it and cancelled. I got into this "loop" where I could go nowhere except back and forth around this offer. Around 1:00 I decided to just leave it and go to bed--it was too late to meet the deadline anyway. This morning I signed back in and it seemed to have cleared the loop enough for me to eFile my taxes even though they are late. It looks like I have purchased the Audit Defense after all at a $45 charge. Oh well, at least my taxes are filed and I am done with Turbo Tax forever.
Date published: 2021-05-18
Rated 1 out of 5 by from Its the worst for the past 3 years in a row I have been usng turbotax since 2011. It used to be th ebest and easy oen to use. now his has become the WORST one n the market. 3 years in row i couldn't efile; call tech support and they have no knowledge of the software, they have to chat with some else to give you any suggestion. spend hours on teh phone and still get rejected and you end up filing by mail at the end. ENOUGH IS ENOUGH TURBOTAX
Date published: 2021-05-18
Rated 5 out of 5 by from awesome great awesome job easy love its free and easy to use
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax gets the job done with ease & confidence I'm a procrastinator but for the past six years, Turbo Tax has always made this task easy and explains everything along the way.
Date published: 2021-05-18
Rated 1 out of 5 by from TURBO TAX LET ME DOWN BIG TIME TURBO TAX LET ME DOWN BIG TIME. DON'T KNOW IF I'LL EVER USE THIS SOFTWARE AGAIN.
Date published: 2021-05-18
Rated 5 out of 5 by from Reliability Corrected all issues with return rejected by the IRS.
Date published: 2021-05-18
Rated 1 out of 5 by from Can't e-file; rejected! Paid for e-file Have used Turbo Tax for years. This year it did not work. Paid to e-file and was rejected. Had to file by mail - could not resolve issue despite all info being correct. Want a refund for filing fee. How do you get their attention?
Date published: 2021-05-18
Rated 3 out of 5 by from Really disappointed this year When we got our check in the mail with extra charges saying it was refused direct deposit at our bank. We have used Turbo tax for years and this is the first time we have had extra charges and any problems with our direct deposit. it was not clear that there was a 3rd party involved that would be handling our return.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4689