TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Extremely helpful in tax preparation. Step by step guidance that walks you through all scenarios.
Date published: 2021-04-10
Rated 4 out of 5 by from Excessive fees for state filing I already paid enough for TurboTax. I shouldn't need to pay another $25 per return for state filing.
Date published: 2021-04-10
Rated 5 out of 5 by from Very good It worked well. Thanks for doing it free. I will continue to use as I become more prosperous.
Date published: 2021-04-10
Rated 5 out of 5 by from Super Nice to have Turbo Tax help me Always friendly helpful experts there for me to ask questions
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax was very easy The step by step filing was easy and self explanatory
Date published: 2021-04-10
Rated 5 out of 5 by from Very satisfied It has been a simpler process than going to our previous tax person and our return has been better.
Date published: 2021-04-10
Rated 1 out of 5 by from I am not pleased! I had a problem with the State and Local returns that were impossible to fix. I could not reach a human being for help and the on-line help only offered answers to FAQ's. I could not enter the correct school district code because the correct school district is not "taxing district", whatever that is. When printing the returns to file, the pages came out wrong with the Turbo Tax mailing instructions attaching themselves, not to each other, but to pages of the Ohio and Federal returns. The local return was likewise attached to the first page of the federal return. All in all, it was a nightmare at the end with some issues never resolved. If I don't hear from somebody, a real live person, from the office here I the USA, I will have to consider shopping for a better tax program next year. I have been using Turbo Tax and Quicken for about thirty years now. What happened to you?
Date published: 2021-04-10
Rated 4 out of 5 by from Very easy to follow and a little funny! Very simple to complete. Just answer the questions and you are done in no time and feel confident you did it correctly.
Date published: 2021-04-10
Rated 5 out of 5 by from Great Support for Questions! I had to get clarification on how to enter income for a unique tax situation. I got help and it also increased my refund by $1400.
Date published: 2021-04-10
Rated 5 out of 5 by from you saved my butt I never knew I could claim alimony. You guys saved me a lot
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 4684
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Extremely helpful in tax preparation. Step by step guidance that walks you through all scenarios.
Date published: 2021-04-10
Rated 4 out of 5 by from Excessive fees for state filing I already paid enough for TurboTax. I shouldn't need to pay another $25 per return for state filing.
Date published: 2021-04-10
Rated 5 out of 5 by from Very good It worked well. Thanks for doing it free. I will continue to use as I become more prosperous.
Date published: 2021-04-10
Rated 5 out of 5 by from Super Nice to have Turbo Tax help me Always friendly helpful experts there for me to ask questions
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax was very easy The step by step filing was easy and self explanatory
Date published: 2021-04-10
Rated 5 out of 5 by from Very satisfied It has been a simpler process than going to our previous tax person and our return has been better.
Date published: 2021-04-10
Rated 1 out of 5 by from I am not pleased! I had a problem with the State and Local returns that were impossible to fix. I could not reach a human being for help and the on-line help only offered answers to FAQ's. I could not enter the correct school district code because the correct school district is not "taxing district", whatever that is. When printing the returns to file, the pages came out wrong with the Turbo Tax mailing instructions attaching themselves, not to each other, but to pages of the Ohio and Federal returns. The local return was likewise attached to the first page of the federal return. All in all, it was a nightmare at the end with some issues never resolved. If I don't hear from somebody, a real live person, from the office here I the USA, I will have to consider shopping for a better tax program next year. I have been using Turbo Tax and Quicken for about thirty years now. What happened to you?
Date published: 2021-04-10
Rated 4 out of 5 by from Very easy to follow and a little funny! Very simple to complete. Just answer the questions and you are done in no time and feel confident you did it correctly.
Date published: 2021-04-10
Rated 5 out of 5 by from Great Support for Questions! I had to get clarification on how to enter income for a unique tax situation. I got help and it also increased my refund by $1400.
Date published: 2021-04-10
Rated 5 out of 5 by from you saved my butt I never knew I could claim alimony. You guys saved me a lot
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 4684