TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from First Time using Turbox tax online I like the online help and web access. But it was time consuming to make changes through the web interface on some forms. Excellent product overall.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is easy to use! Very easy to use software and Very helpful people. Thank you.
Date published: 2021-05-12
Rated 5 out of 5 by from Clear instructions for first time user First time user of TurboTax. Resulting return was comparable with those produced by previous EA preparers at less than 15% of their cost.
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo tax was Simple Easy experience. Had to dig a little to make sure all expenses were copvered. Once found, it was easy to complete
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is a breeze! Turbo Tax made filing my taxes effortless! With its straightforward directions and explanations, the process was much less stressful than in previous years.
Date published: 2021-05-12
Rated 5 out of 5 by from TURBO TAX IS GREAT The experience was great. Easy to walk through the process with filing my taxes, getting me all the required tax credits and maximize my refund.
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo Tax is great. Forms were quick and easy to fill out. All blanks listed where to locate on tax forms.
Date published: 2021-05-12
Rated 3 out of 5 by from Keep Fine Tuning It I ran into some brick walls in the interview. Perhaps the main one was after it reviewed it--it asked for each spouse's AGI for 2019, although we filed a joint return--the AGI applies to BOTH spouses. There are NOT individual AGIs on the form 1040. In the same vein, in order to CONFIRM my 2019 AGI, I had to open the 2019 return. However, when you use TurboTax 2020 Home & Business, it WON'T allow you to open the 2019 return--instead, it creates a NEW one, and Imports the information from the 2019 form-- then does NOT show any 2019's data on the NEW return. I resolved this by reinstallig the 2019 TT Home & Business, and the was able to open it, after 3 attempts before it installed all updates and required fresh -relaunches. What a pain. It also failed to import all of my information from my brokerage firm, which was among those listed. I had to obtain that for myself.
Date published: 2021-05-12
Rated 5 out of 5 by from Excellent Program Turbo tax guide me function is an easy step by step way to complete your tax process. It's also very good with "Jump To" section of the tax filing process if you are understand the tax preparation process and want to go it alone.
Date published: 2021-05-12
Rated 4 out of 5 by from Helpful The software was helpful, however, I would have liked a bit more direction for each section.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 4681
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from First Time using Turbox tax online I like the online help and web access. But it was time consuming to make changes through the web interface on some forms. Excellent product overall.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is easy to use! Very easy to use software and Very helpful people. Thank you.
Date published: 2021-05-12
Rated 5 out of 5 by from Clear instructions for first time user First time user of TurboTax. Resulting return was comparable with those produced by previous EA preparers at less than 15% of their cost.
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo tax was Simple Easy experience. Had to dig a little to make sure all expenses were copvered. Once found, it was easy to complete
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is a breeze! Turbo Tax made filing my taxes effortless! With its straightforward directions and explanations, the process was much less stressful than in previous years.
Date published: 2021-05-12
Rated 5 out of 5 by from TURBO TAX IS GREAT The experience was great. Easy to walk through the process with filing my taxes, getting me all the required tax credits and maximize my refund.
Date published: 2021-05-12
Rated 4 out of 5 by from Turbo Tax is great. Forms were quick and easy to fill out. All blanks listed where to locate on tax forms.
Date published: 2021-05-12
Rated 3 out of 5 by from Keep Fine Tuning It I ran into some brick walls in the interview. Perhaps the main one was after it reviewed it--it asked for each spouse's AGI for 2019, although we filed a joint return--the AGI applies to BOTH spouses. There are NOT individual AGIs on the form 1040. In the same vein, in order to CONFIRM my 2019 AGI, I had to open the 2019 return. However, when you use TurboTax 2020 Home & Business, it WON'T allow you to open the 2019 return--instead, it creates a NEW one, and Imports the information from the 2019 form-- then does NOT show any 2019's data on the NEW return. I resolved this by reinstallig the 2019 TT Home & Business, and the was able to open it, after 3 attempts before it installed all updates and required fresh -relaunches. What a pain. It also failed to import all of my information from my brokerage firm, which was among those listed. I had to obtain that for myself.
Date published: 2021-05-12
Rated 5 out of 5 by from Excellent Program Turbo tax guide me function is an easy step by step way to complete your tax process. It's also very good with "Jump To" section of the tax filing process if you are understand the tax preparation process and want to go it alone.
Date published: 2021-05-12
Rated 4 out of 5 by from Helpful The software was helpful, however, I would have liked a bit more direction for each section.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 4681