TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from QUICK & EASY IMPORTED EVERYTHING FROM LAST YEAR AND FILLED IN ALL THE CORRECT BOXES
Date published: 2021-04-20
Rated 1 out of 5 by from Never using Turbo Tax again I've been a Turbo Tax user for Years! and I will never use it again. It it horrible. It used to be user friendly but not this year. I don't even know where to begin to say how horrible an experience it is.
Date published: 2021-04-20
Rated 5 out of 5 by from Great Turbo Tax It was easy to follow instructions step by step. Very pleased!
Date published: 2021-04-20
Rated 5 out of 5 by from TurboTax is great TurboTax expert was very kind and helped me understand parts of the process that I was unsure about.
Date published: 2021-04-20
Rated 5 out of 5 by from Turbo tax was fairly straight forward to use! I found that the software and interface to very clean organized and straightforward!
Date published: 2021-04-20
Rated 5 out of 5 by from My Tax Expert Monica Was Amazing! I was fortunate enough to connect with Monica who was absolutely lovely. She went above and beyond her call of duty to not only answer all my technical questions in an easy-to-understand way but also make the filing process fun. Tax expert + therapist rolled into one. Best way to do your taxes!
Date published: 2021-04-20
Rated 3 out of 5 by from Glitchy this year... I love the convenience of using Turbotax and have used it for years, but I found the Home and Business software to be a little glitchy this year. For starters, it did not transfer info from my 2019 returns. Also, the state software (MA in my case) just doesn't give enough explanation of some items, which worries me in terms of whether I'm filing accurately. For example, it says things like, "If you need to make adjustment because of differences between state and federal rules, do it here." How would I know if I need to make adjustments? I don't know the rules. That's what I count on Turbotax for. I might go with an accountant next year...
Date published: 2021-04-20
Rated 5 out of 5 by from Great Experience My experience was effortless! As a first time filler I was able to understand everything with great ease.
Date published: 2021-04-20
Rated 4 out of 5 by from Take time but worth it! Keep up the good work. Let it's simpler and easy to file.
Date published: 2021-04-20
Rated 2 out of 5 by from Always finding ways to charge more I want this to be a better rating due to the ease of using turbotax, but it never fails that the amount owed at the end is more than advertised. Even after buying the software to download, an extra fee was included at the end. I will be switching to another service next year.
Date published: 2021-04-20
All TurboTax® Offerings Reviews - Page 4627
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from QUICK & EASY IMPORTED EVERYTHING FROM LAST YEAR AND FILLED IN ALL THE CORRECT BOXES
Date published: 2021-04-20
Rated 1 out of 5 by from Never using Turbo Tax again I've been a Turbo Tax user for Years! and I will never use it again. It it horrible. It used to be user friendly but not this year. I don't even know where to begin to say how horrible an experience it is.
Date published: 2021-04-20
Rated 5 out of 5 by from Great Turbo Tax It was easy to follow instructions step by step. Very pleased!
Date published: 2021-04-20
Rated 5 out of 5 by from TurboTax is great TurboTax expert was very kind and helped me understand parts of the process that I was unsure about.
Date published: 2021-04-20
Rated 5 out of 5 by from Turbo tax was fairly straight forward to use! I found that the software and interface to very clean organized and straightforward!
Date published: 2021-04-20
Rated 5 out of 5 by from My Tax Expert Monica Was Amazing! I was fortunate enough to connect with Monica who was absolutely lovely. She went above and beyond her call of duty to not only answer all my technical questions in an easy-to-understand way but also make the filing process fun. Tax expert + therapist rolled into one. Best way to do your taxes!
Date published: 2021-04-20
Rated 3 out of 5 by from Glitchy this year... I love the convenience of using Turbotax and have used it for years, but I found the Home and Business software to be a little glitchy this year. For starters, it did not transfer info from my 2019 returns. Also, the state software (MA in my case) just doesn't give enough explanation of some items, which worries me in terms of whether I'm filing accurately. For example, it says things like, "If you need to make adjustment because of differences between state and federal rules, do it here." How would I know if I need to make adjustments? I don't know the rules. That's what I count on Turbotax for. I might go with an accountant next year...
Date published: 2021-04-20
Rated 5 out of 5 by from Great Experience My experience was effortless! As a first time filler I was able to understand everything with great ease.
Date published: 2021-04-20
Rated 4 out of 5 by from Take time but worth it! Keep up the good work. Let it's simpler and easy to file.
Date published: 2021-04-20
Rated 2 out of 5 by from Always finding ways to charge more I want this to be a better rating due to the ease of using turbotax, but it never fails that the amount owed at the end is more than advertised. Even after buying the software to download, an extra fee was included at the end. I will be switching to another service next year.
Date published: 2021-04-20
All TurboTax® Offerings Reviews - Page 4627