TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from 2020 Met expectations as in the past. A good product and would recommend.
Date published: 2021-04-20
Rated 5 out of 5 by from 7 years with TurboTax Premier. Still love it! Nothing could be faster or easier than TurboTax. And, I don't have to worry about errors or audits. They walk you through the whole process, step by step and even have most of the info filled in and carry a lot over from previous years. I get my taxes done in MINUTES. I have NEVER had any kind of issue with my taxes. And, I ALWAYS get my maximum refund!
Date published: 2021-04-20
Rated 5 out of 5 by from Turbo tax was a great experience Everything with turbo tax was great. Both Angela’s that helped me were fantastic and the Angela who did my taxes is extremely helpful . The only thing about turbo tax i didn’t like was the surprise saying it cost me $40 to pay you with my federal return. If i had seen that highlighted on that page etc I would of opted to pay w my credit card. Turbo tax did a very good job of hiding that fee on any of those screens . Live and learn. Also i am trying to ad a nickname to that required section and it Keeps denying it. Ive wasted 5 mins trying to do this. NOT a good idea to make something so annoying.
Date published: 2021-04-20
Rated 3 out of 5 by from I loved turbo tax.... until it walked me through everything step by step which was great. But it didnt' catch that my child was over 17 and didn't qualify for the child tax credit. I take responsibility as well but because of this error, I made decisions based on my refund before I filed it. When my return was rejected I had to fix this which reduced my refund by over 3/4!!! that's huge. my love of turbo tax has been reduced to that it's ok. I am very dissappointed and will switch to try something else next year. Maybe they will be better than ok
Date published: 2021-04-20
Rated 5 out of 5 by from Year after Year Solid love being able to count on Turbo Tax to make this process easy and effective. customer for life
Date published: 2021-04-20
Rated 5 out of 5 by from So Easy I have been using TurboTax for 8 years now and I was going to try a different company this year but their forms were not nearly as thorough and I had to manually fill out the information for my W2s not just for Federal, but also my state. I didn't even finish filing with the other place, I came back to TurboTax.
Date published: 2021-04-20
Rated 3 out of 5 by from Turbotax needs improvement My federal efile return was three time rejected for minor error. Turbotax did same error again and again. Finally I had to file it by mail.
Date published: 2021-04-20
Rated 3 out of 5 by from complicated! items I tried to look up using turbo tax did not give helpful info. difficult to navigate. they have tried to make it look fancy instead of making it easy to navigate. hard to go back to something you need to correct or change.
Date published: 2021-04-20
Rated 5 out of 5 by from Awesome Product! Made it very easy to file! Will be using it again next year!
Date published: 2021-04-20
Rated 1 out of 5 by from Trubo Tax Is a lie In the end it wasn't "free" and I don't know what I paid for.
Date published: 2021-04-20
All TurboTax® Offerings Reviews - Page 4608
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2020 Met expectations as in the past. A good product and would recommend.
Date published: 2021-04-20
Rated 5 out of 5 by from 7 years with TurboTax Premier. Still love it! Nothing could be faster or easier than TurboTax. And, I don't have to worry about errors or audits. They walk you through the whole process, step by step and even have most of the info filled in and carry a lot over from previous years. I get my taxes done in MINUTES. I have NEVER had any kind of issue with my taxes. And, I ALWAYS get my maximum refund!
Date published: 2021-04-20
Rated 5 out of 5 by from Turbo tax was a great experience Everything with turbo tax was great. Both Angela’s that helped me were fantastic and the Angela who did my taxes is extremely helpful . The only thing about turbo tax i didn’t like was the surprise saying it cost me $40 to pay you with my federal return. If i had seen that highlighted on that page etc I would of opted to pay w my credit card. Turbo tax did a very good job of hiding that fee on any of those screens . Live and learn. Also i am trying to ad a nickname to that required section and it Keeps denying it. Ive wasted 5 mins trying to do this. NOT a good idea to make something so annoying.
Date published: 2021-04-20
Rated 3 out of 5 by from I loved turbo tax.... until it walked me through everything step by step which was great. But it didnt' catch that my child was over 17 and didn't qualify for the child tax credit. I take responsibility as well but because of this error, I made decisions based on my refund before I filed it. When my return was rejected I had to fix this which reduced my refund by over 3/4!!! that's huge. my love of turbo tax has been reduced to that it's ok. I am very dissappointed and will switch to try something else next year. Maybe they will be better than ok
Date published: 2021-04-20
Rated 5 out of 5 by from Year after Year Solid love being able to count on Turbo Tax to make this process easy and effective. customer for life
Date published: 2021-04-20
Rated 5 out of 5 by from So Easy I have been using TurboTax for 8 years now and I was going to try a different company this year but their forms were not nearly as thorough and I had to manually fill out the information for my W2s not just for Federal, but also my state. I didn't even finish filing with the other place, I came back to TurboTax.
Date published: 2021-04-20
Rated 3 out of 5 by from Turbotax needs improvement My federal efile return was three time rejected for minor error. Turbotax did same error again and again. Finally I had to file it by mail.
Date published: 2021-04-20
Rated 3 out of 5 by from complicated! items I tried to look up using turbo tax did not give helpful info. difficult to navigate. they have tried to make it look fancy instead of making it easy to navigate. hard to go back to something you need to correct or change.
Date published: 2021-04-20
Rated 5 out of 5 by from Awesome Product! Made it very easy to file! Will be using it again next year!
Date published: 2021-04-20
Rated 1 out of 5 by from Trubo Tax Is a lie In the end it wasn't "free" and I don't know what I paid for.
Date published: 2021-04-20
All TurboTax® Offerings Reviews - Page 4608