TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Amazing!! TurboTax was easy to navigate. I was able to quickly and efficiently go through my taxes.
Date published: 2022-03-12
Rated 2 out of 5 by from Sick of it I've been using TurboTax for years, and some things like W2 imports are convenient, but the constant upselling and fields that have to be re-entered on multiple forms like property taxes and insurance, are really annoying. Not going to use it again.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo tax is a great tool I really do like turbo tax. One complaint that I have this year is that I could not find, nor search for the question area where it asks about the 2021 Covid Stimulus payment. I could not find the question after answering it the first time. I wanted to go back on my return and my childrens to confirm. I spent over an hour searching and reading the instructions and the forms, as well as searching your HELP and online help. Finally I did another search and found line 30. But, you still cannot get to the question unless you remove a form, at least that is what help said. But then the instructions did not work because there was no Tax Tool menu on the app, only on the online version. Quite annoying. I eventually figured it out. But search should come up with these results and the question should be listed in the manual steps. This is not the first time I've run into this type of problem. I searched "Economic Impact Payment", COVID, Stimulus, but was no help.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax is great This is my second year with Turbotax. I truly love it.
Date published: 2022-03-12
Rated 3 out of 5 by from Just Average Several items that the program should have done I had to search out solutions. Program is average. Definitely overpriced figuring ii does not include state program.
Date published: 2022-03-12
Rated 5 out of 5 by from Easy to use The website is easy to use, retains prior tax info, and explains any questions without needing to seek assistance from customer service calls or online web searches
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax is awesome It was a great process. I’d come back next year!!!!
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax is Generally a good product Turbo Tax is generally a good product. My biggest issue has been the loop that I get into when Turbo Tax keeps insisting that I have to e-file my NYS return but will not let me e-file that return because I have not e-filed my federal return. However, I cannot e-file my federal because of the requirement to send in hard copy documentation.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax is awesome Bill did a great job working on my tax return. He was very efficient and careful about every single detail.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax is awesome I knew nothing about filing my taxes, it was kinda intimidating but Im happy a friend recommended TurboTax, its super easy and friendly with the user, a total life savior
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4606
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Amazing!! TurboTax was easy to navigate. I was able to quickly and efficiently go through my taxes.
Date published: 2022-03-12
Rated 2 out of 5 by from Sick of it I've been using TurboTax for years, and some things like W2 imports are convenient, but the constant upselling and fields that have to be re-entered on multiple forms like property taxes and insurance, are really annoying. Not going to use it again.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo tax is a great tool I really do like turbo tax. One complaint that I have this year is that I could not find, nor search for the question area where it asks about the 2021 Covid Stimulus payment. I could not find the question after answering it the first time. I wanted to go back on my return and my childrens to confirm. I spent over an hour searching and reading the instructions and the forms, as well as searching your HELP and online help. Finally I did another search and found line 30. But, you still cannot get to the question unless you remove a form, at least that is what help said. But then the instructions did not work because there was no Tax Tool menu on the app, only on the online version. Quite annoying. I eventually figured it out. But search should come up with these results and the question should be listed in the manual steps. This is not the first time I've run into this type of problem. I searched "Economic Impact Payment", COVID, Stimulus, but was no help.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax is great This is my second year with Turbotax. I truly love it.
Date published: 2022-03-12
Rated 3 out of 5 by from Just Average Several items that the program should have done I had to search out solutions. Program is average. Definitely overpriced figuring ii does not include state program.
Date published: 2022-03-12
Rated 5 out of 5 by from Easy to use The website is easy to use, retains prior tax info, and explains any questions without needing to seek assistance from customer service calls or online web searches
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax is awesome It was a great process. I’d come back next year!!!!
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax is Generally a good product Turbo Tax is generally a good product. My biggest issue has been the loop that I get into when Turbo Tax keeps insisting that I have to e-file my NYS return but will not let me e-file that return because I have not e-filed my federal return. However, I cannot e-file my federal because of the requirement to send in hard copy documentation.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax is awesome Bill did a great job working on my tax return. He was very efficient and careful about every single detail.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax is awesome I knew nothing about filing my taxes, it was kinda intimidating but Im happy a friend recommended TurboTax, its super easy and friendly with the user, a total life savior
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4606