TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Overpriced Turbo Tax Product is good, but costs WAY too much! The increase to file NC state tax is 100% from last year.
Date published: 2021-04-11
Rated 5 out of 5 by from Amazingly easy and powerful! I had to prepare multiple returns this year for my family, each with unique situations, some complex. TurboTax was AMAZING at how well it navigated me through all the complexities and helped me complete it all with complete peace of mind!
Date published: 2021-04-11
Rated 2 out of 5 by from Just OK TT should have caught a mistake on my Federal return. It was caught by the IRS resulting in the need to re-file,.
Date published: 2021-04-11
Rated 4 out of 5 by from Like Turbo Tax My taxes are easy Turbo Tax used to be less complicated AND you keep asking me to upgrade. Once is enough. It is annoying. thinking of looking for a different way next year.
Date published: 2021-04-11
Rated 4 out of 5 by from A few bugs when it comes to handling 1099-MISC When submitting a 1099-MISC for NY PFL benefits, there is a question that is asked after entering the details, as to which year you received these payments. If you choose the option for "I intend to receive this money in 2021" (which i do, since my benefits extend into 2021) - there is a bug that is created. If you choose this option for 2021, and you also selected the previous option for "None of these uncommon circumstances apply" - then the income is automatically changed to be self employment income - and then you have to pay self employment tax! I worked with your tax advisor Mohammad and, he contacted some resource at TurboTax who told him that the fix, was to uncheck the box for "I intend to receive this in 2021". As soon as we did that, it fixed this bug, the income was no longer being considered self employment income. A second issue we noticed, is also on the entry of 1099-MISC forms. After you submit a 1099-MISC, if you go back and edit, some of the fields / radio buttons, aren't choosen/populated, until you rechoose them, then the info shows back up. For instance,the Payee's federal tax ID number, is unchoosen (it asks you to select a radio button for which style of number it is, whether it's TIN or SSN style). Once you choose the radio button, the number shows back up. These sort of glitches/bugs are particularly concerning when filing new tax forms you have previously not, or when in new tax situations. Thankfully, your live accountant support was very useful to figure out these issues and come up with workarounds.
Date published: 2021-04-11
Rated 5 out of 5 by from No Stress!! Turbo Tax took the stress out of getting my taxes done on time
Date published: 2021-04-11
Rated 5 out of 5 by from TurboTax is Great! I've used TT since it was intuit. Great online tool and very convenient.
Date published: 2021-04-11
Rated 4 out of 5 by from liked the help everything worked out for me i plan to continue with turbo tax
Date published: 2021-04-11
Rated 5 out of 5 by from My Turbo Tax 2020 taxes Very nice! I have used Turbo Tax frequently over the past few years. Easy to understand and complete.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo tax is Great Have used them for 22 years and never an issue thanks.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 4606
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Overpriced Turbo Tax Product is good, but costs WAY too much! The increase to file NC state tax is 100% from last year.
Date published: 2021-04-11
Rated 5 out of 5 by from Amazingly easy and powerful! I had to prepare multiple returns this year for my family, each with unique situations, some complex. TurboTax was AMAZING at how well it navigated me through all the complexities and helped me complete it all with complete peace of mind!
Date published: 2021-04-11
Rated 2 out of 5 by from Just OK TT should have caught a mistake on my Federal return. It was caught by the IRS resulting in the need to re-file,.
Date published: 2021-04-11
Rated 4 out of 5 by from Like Turbo Tax My taxes are easy Turbo Tax used to be less complicated AND you keep asking me to upgrade. Once is enough. It is annoying. thinking of looking for a different way next year.
Date published: 2021-04-11
Rated 4 out of 5 by from A few bugs when it comes to handling 1099-MISC When submitting a 1099-MISC for NY PFL benefits, there is a question that is asked after entering the details, as to which year you received these payments. If you choose the option for "I intend to receive this money in 2021" (which i do, since my benefits extend into 2021) - there is a bug that is created. If you choose this option for 2021, and you also selected the previous option for "None of these uncommon circumstances apply" - then the income is automatically changed to be self employment income - and then you have to pay self employment tax! I worked with your tax advisor Mohammad and, he contacted some resource at TurboTax who told him that the fix, was to uncheck the box for "I intend to receive this in 2021". As soon as we did that, it fixed this bug, the income was no longer being considered self employment income. A second issue we noticed, is also on the entry of 1099-MISC forms. After you submit a 1099-MISC, if you go back and edit, some of the fields / radio buttons, aren't choosen/populated, until you rechoose them, then the info shows back up. For instance,the Payee's federal tax ID number, is unchoosen (it asks you to select a radio button for which style of number it is, whether it's TIN or SSN style). Once you choose the radio button, the number shows back up. These sort of glitches/bugs are particularly concerning when filing new tax forms you have previously not, or when in new tax situations. Thankfully, your live accountant support was very useful to figure out these issues and come up with workarounds.
Date published: 2021-04-11
Rated 5 out of 5 by from No Stress!! Turbo Tax took the stress out of getting my taxes done on time
Date published: 2021-04-11
Rated 5 out of 5 by from TurboTax is Great! I've used TT since it was intuit. Great online tool and very convenient.
Date published: 2021-04-11
Rated 4 out of 5 by from liked the help everything worked out for me i plan to continue with turbo tax
Date published: 2021-04-11
Rated 5 out of 5 by from My Turbo Tax 2020 taxes Very nice! I have used Turbo Tax frequently over the past few years. Easy to understand and complete.
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo tax is Great Have used them for 22 years and never an issue thanks.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 4606