TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTax is fantastic Fast easy experience i wouldn't file my taxes any other way
Date published: 2021-06-01
Rated 5 out of 5 by from Saved me a ton of angst. I used Live Self Employed tax help. I am so relieved, it was easy and quick.
Date published: 2021-06-01
Rated 5 out of 5 by from Expert advice - easily affordable Emmett was through, patiently explained the process.
Date published: 2021-06-01
Rated 2 out of 5 by from Irritating bugs in tax year 2020 1. Details for 2nd Tier Income Distribution shows blank, altho information was entered previously. Ctrl-I brings up corredt details, but closing still shows blank Have to enter something in detail sheet for total to roll into summary box. 2. No way in Step-by-step to inclouded addtional information on Form K-1 (for example Box 14-Z). Also no suggestion that the user should go to Forms view to handle that. 3. Electives says "Sec 663" even though I try to say No, there are no electives. 4. On K-1, Box 14-I says statement, but there is not one that is printed with the Form K-1 for distribution to beneficiaries.
Date published: 2021-06-01
Rated 4 out of 5 by from Need to make it easier to get help. Doing the return was routine in my experience, but I had both my returns rejected. I have not been able to get help to solve this issue.
Date published: 2021-06-01
Rated 5 out of 5 by from Turbo Tax is Great Worked fine for me. Would have liked to have had a better explanation of some of the terms without having to go to the IRS website.
Date published: 2021-06-01
Rated 3 out of 5 by from Turbo Tax is only OK I had problems with the MN property tax refund filing electronically. It would not process the blank/no entry in Step 1 (New Improvements). I had to call the number on the back of my tax statement to confirm there is no entry for New Improvements. She stated, it's best to go to their web site and down the form. After filling out the form just mail it in, I'm very disappointed in Turbo Tax for this reason. I get all the way to the end to discover it cannot be sent electronically.
Date published: 2021-06-01
Rated 5 out of 5 by from Turbo is Terrific Turbo is accurate and easy to use. If I have questions they have likely been asked and answered right there on the site with easy to use help tabs. And if I am not clear on an answer there are tax advisors accessible by phone who are amazing!
Date published: 2021-06-01
Rated 5 out of 5 by from Good Job Knowladgeable, punctual, profesional, courtious, and helpful
Date published: 2021-06-01
Rated 5 out of 5 by from Easy to Use! Intuitive and easy to use.... The process is simple!
Date published: 2021-06-01
All TurboTax® Offerings Reviews - Page 4596
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is fantastic Fast easy experience i wouldn't file my taxes any other way
Date published: 2021-06-01
Rated 5 out of 5 by from Saved me a ton of angst. I used Live Self Employed tax help. I am so relieved, it was easy and quick.
Date published: 2021-06-01
Rated 5 out of 5 by from Expert advice - easily affordable Emmett was through, patiently explained the process.
Date published: 2021-06-01
Rated 2 out of 5 by from Irritating bugs in tax year 2020 1. Details for 2nd Tier Income Distribution shows blank, altho information was entered previously. Ctrl-I brings up corredt details, but closing still shows blank Have to enter something in detail sheet for total to roll into summary box. 2. No way in Step-by-step to inclouded addtional information on Form K-1 (for example Box 14-Z). Also no suggestion that the user should go to Forms view to handle that. 3. Electives says "Sec 663" even though I try to say No, there are no electives. 4. On K-1, Box 14-I says statement, but there is not one that is printed with the Form K-1 for distribution to beneficiaries.
Date published: 2021-06-01
Rated 4 out of 5 by from Need to make it easier to get help. Doing the return was routine in my experience, but I had both my returns rejected. I have not been able to get help to solve this issue.
Date published: 2021-06-01
Rated 5 out of 5 by from Turbo Tax is Great Worked fine for me. Would have liked to have had a better explanation of some of the terms without having to go to the IRS website.
Date published: 2021-06-01
Rated 3 out of 5 by from Turbo Tax is only OK I had problems with the MN property tax refund filing electronically. It would not process the blank/no entry in Step 1 (New Improvements). I had to call the number on the back of my tax statement to confirm there is no entry for New Improvements. She stated, it's best to go to their web site and down the form. After filling out the form just mail it in, I'm very disappointed in Turbo Tax for this reason. I get all the way to the end to discover it cannot be sent electronically.
Date published: 2021-06-01
Rated 5 out of 5 by from Turbo is Terrific Turbo is accurate and easy to use. If I have questions they have likely been asked and answered right there on the site with easy to use help tabs. And if I am not clear on an answer there are tax advisors accessible by phone who are amazing!
Date published: 2021-06-01
Rated 5 out of 5 by from Good Job Knowladgeable, punctual, profesional, courtious, and helpful
Date published: 2021-06-01
Rated 5 out of 5 by from Easy to Use! Intuitive and easy to use.... The process is simple!
Date published: 2021-06-01
All TurboTax® Offerings Reviews - Page 4596