TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTax is easy to use and fast as usual. I have used TurboTax several years now for my Corporation and it is always a pleasure to do my taxes.
Date published: 2021-04-11
Rated 5 out of 5 by from Always easy! Every year this process has been quick and easy. The software is helpful and the advice relevant.
Date published: 2021-04-11
Rated 3 out of 5 by from Messed up my tax records! My original filing of my partner's taxes was great, as usual. THEN the state made a correction to her unemployment AFTER I had already filed. When I re-opened my partner's return, there was an option for amending, but it doesn't allow you to access it. It only re-opened her original return. I did the editing for the stupid State's mistake, it changed her refund amount AND it saved it as the same document, OVERWRITING THE ORIGINAL. I also can't find an address to mail the amended copy to the IRS because the original was e-filed.
Date published: 2021-04-11
Rated 5 out of 5 by from Simple and Awesome! I decided to give the taxes a "go" this year...since I had extra time on my hands due to the pandemic. I was completely blown away and impressed how simple filing was. I have to add, although it'll sound silly, it was actually FUN...and I owed taxes!!! I'm now walking around like a proud peacock...my wife is telling to to settle down (lol). Thanks turbotax!!!
Date published: 2021-04-11
Rated 1 out of 5 by from Awful Automatically entered wrong information and would not allow me to edit or correct.
Date published: 2021-04-11
Rated 1 out of 5 by from Deceptive The only reason I continue to use TurboTax is that it has my previous info saved. The hidden fees are ridiculous though.
Date published: 2021-04-11
Rated 5 out of 5 by from Quick and easy Quick, easy and inexpensive. Took less than an hour.
Date published: 2021-04-11
Rated 5 out of 5 by from I LOVE TurboTax TurboTax makes the process of taxes go so much faster and so much easier!
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax helped me with my taxes I was having an issue filling out my state tax returns. i had live help with Kristie. She did a wonderful job helping navigate the program.
Date published: 2021-04-11
Rated 1 out of 5 by from Poor experience in many ways Encountered a number of bugs with the site when filling out my tax return (just encountered two more while filling out this review xD). It was very unclear how to work around them at times and since they don't allow for an easy way to talk to a human in a reasonable amount of time without paying that was painful to figure out. There were multiple prompts that there is no reason for me to have been prompted with given what I had already filled out. There's always the lack of transparency on what you will be actually paying for turbotax but that presumably applies to competitors as well.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 4586
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is easy to use and fast as usual. I have used TurboTax several years now for my Corporation and it is always a pleasure to do my taxes.
Date published: 2021-04-11
Rated 5 out of 5 by from Always easy! Every year this process has been quick and easy. The software is helpful and the advice relevant.
Date published: 2021-04-11
Rated 3 out of 5 by from Messed up my tax records! My original filing of my partner's taxes was great, as usual. THEN the state made a correction to her unemployment AFTER I had already filed. When I re-opened my partner's return, there was an option for amending, but it doesn't allow you to access it. It only re-opened her original return. I did the editing for the stupid State's mistake, it changed her refund amount AND it saved it as the same document, OVERWRITING THE ORIGINAL. I also can't find an address to mail the amended copy to the IRS because the original was e-filed.
Date published: 2021-04-11
Rated 5 out of 5 by from Simple and Awesome! I decided to give the taxes a "go" this year...since I had extra time on my hands due to the pandemic. I was completely blown away and impressed how simple filing was. I have to add, although it'll sound silly, it was actually FUN...and I owed taxes!!! I'm now walking around like a proud peacock...my wife is telling to to settle down (lol). Thanks turbotax!!!
Date published: 2021-04-11
Rated 1 out of 5 by from Awful Automatically entered wrong information and would not allow me to edit or correct.
Date published: 2021-04-11
Rated 1 out of 5 by from Deceptive The only reason I continue to use TurboTax is that it has my previous info saved. The hidden fees are ridiculous though.
Date published: 2021-04-11
Rated 5 out of 5 by from Quick and easy Quick, easy and inexpensive. Took less than an hour.
Date published: 2021-04-11
Rated 5 out of 5 by from I LOVE TurboTax TurboTax makes the process of taxes go so much faster and so much easier!
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax helped me with my taxes I was having an issue filling out my state tax returns. i had live help with Kristie. She did a wonderful job helping navigate the program.
Date published: 2021-04-11
Rated 1 out of 5 by from Poor experience in many ways Encountered a number of bugs with the site when filling out my tax return (just encountered two more while filling out this review xD). It was very unclear how to work around them at times and since they don't allow for an easy way to talk to a human in a reasonable amount of time without paying that was painful to figure out. There were multiple prompts that there is no reason for me to have been prompted with given what I had already filled out. There's always the lack of transparency on what you will be actually paying for turbotax but that presumably applies to competitors as well.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 4586