TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from ok This year it was a bit harder to use. Im not sure what the difference was from last year but it seemed to keep repeating questions and not accepting the answers i was trying to give.
Date published: 2022-03-14
Rated 5 out of 5 by from Easy and quick. Mark was great and the product is really easy to use.
Date published: 2022-03-14
Rated 3 out of 5 by from Needs better contact information Couldn't find information or help regarding the e-file rejection description. TurboTax was unable to assist me with refining with corrections
Date published: 2022-03-14
Rated 5 out of 5 by from Easy Return Easy, took about 5 minutes and free so you can't beat that.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is Terrific Easy to use. Has information from previous returns to save time in filing.
Date published: 2022-03-14
Rated 4 out of 5 by from Bug on input pin code screen. Spent 3 hours on trying to input pin and continue, with lots of effort and help of turbotax tech assist. Once pass this issue there is no problem.
Date published: 2022-03-14
Rated 2 out of 5 by from Disappointing Occasionally frustrating, but my main complaint is that Turbotax could not e-file my returns - which was the main reason I used it.
Date published: 2022-03-14
Rated 2 out of 5 by from Rating lowered due to Installation Problem Turbo Tax (TT) would not load from CD or downloaded copy. Sought TT tech help and received a timely phone call back. Friendly tech, but was not aware of any other users experiencing this issue. After lengthy trouble shooting suggested the problem was due to my PC's age. Advised replacing the PC. Did not take that advice! Conducted my own web search and found many people have had the exact same problem! There was an easy solution/work-around to get the installer to run! Why didn't TT tech support not know of this work-around? It seems that this issue has been known about for quite some time and the TT software should have been fixed. This has left me with a very bad impression of TT! Filing this year's tax data was similar to previous years. As long as the software works the first time and every time, and it's accurate, I'll keep using it. I did not love TurboTax this year!
Date published: 2022-03-14
Rated 4 out of 5 by from Solid, up to the state filing Federal filing was easy. State filing (Missouri) was a little confusing. I chose electronic payment of final tax due, as presented in TurboTax, but all further instructions were for payment by a paper check. TT made no further mention of my selection for electronic debit from my checking account - it only referenced a (mythical) paper check. I made electronic payment anyway, but do I need to mail in a payment voucher. Only crickets from TT regarding sending in voucher for electronic payment.
Date published: 2022-03-14
Rated 5 out of 5 by from Better each year!!!! I've been using Turbo Tax for years and I love the fact that the product is constantly changing for the better. Keep up the great work. Filed with confidence.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4566
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from ok This year it was a bit harder to use. Im not sure what the difference was from last year but it seemed to keep repeating questions and not accepting the answers i was trying to give.
Date published: 2022-03-14
Rated 5 out of 5 by from Easy and quick. Mark was great and the product is really easy to use.
Date published: 2022-03-14
Rated 3 out of 5 by from Needs better contact information Couldn't find information or help regarding the e-file rejection description. TurboTax was unable to assist me with refining with corrections
Date published: 2022-03-14
Rated 5 out of 5 by from Easy Return Easy, took about 5 minutes and free so you can't beat that.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is Terrific Easy to use. Has information from previous returns to save time in filing.
Date published: 2022-03-14
Rated 4 out of 5 by from Bug on input pin code screen. Spent 3 hours on trying to input pin and continue, with lots of effort and help of turbotax tech assist. Once pass this issue there is no problem.
Date published: 2022-03-14
Rated 2 out of 5 by from Disappointing Occasionally frustrating, but my main complaint is that Turbotax could not e-file my returns - which was the main reason I used it.
Date published: 2022-03-14
Rated 2 out of 5 by from Rating lowered due to Installation Problem Turbo Tax (TT) would not load from CD or downloaded copy. Sought TT tech help and received a timely phone call back. Friendly tech, but was not aware of any other users experiencing this issue. After lengthy trouble shooting suggested the problem was due to my PC's age. Advised replacing the PC. Did not take that advice! Conducted my own web search and found many people have had the exact same problem! There was an easy solution/work-around to get the installer to run! Why didn't TT tech support not know of this work-around? It seems that this issue has been known about for quite some time and the TT software should have been fixed. This has left me with a very bad impression of TT! Filing this year's tax data was similar to previous years. As long as the software works the first time and every time, and it's accurate, I'll keep using it. I did not love TurboTax this year!
Date published: 2022-03-14
Rated 4 out of 5 by from Solid, up to the state filing Federal filing was easy. State filing (Missouri) was a little confusing. I chose electronic payment of final tax due, as presented in TurboTax, but all further instructions were for payment by a paper check. TT made no further mention of my selection for electronic debit from my checking account - it only referenced a (mythical) paper check. I made electronic payment anyway, but do I need to mail in a payment voucher. Only crickets from TT regarding sending in voucher for electronic payment.
Date published: 2022-03-14
Rated 5 out of 5 by from Better each year!!!! I've been using Turbo Tax for years and I love the fact that the product is constantly changing for the better. Keep up the great work. Filed with confidence.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4566