TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from pretty easy TurboTax is overall an easy experience to navigate. This has been my 6th year using it.
Date published: 2022-03-18
Rated 3 out of 5 by from Needs improvement The Macintosh version has bugs, but with the online support I was finally able to get my return filed.
Date published: 2022-03-18
Rated 3 out of 5 by from 2021 Tax Review This year has been by far the most inconvenient and hardest year for filling my taxes. Turbo Tax needs to be clearer on explaining certain tax situations as forms were added in my state returns causing rejection. I also reached out to tax advice on two separate attempts and was severely let down on the knowledge and answers given; one was completely wrong as the individual didn't read the question fully.
Date published: 2022-03-18
Rated 5 out of 5 by from awesome, friendly user easy to navigate and very friendly user. never felt confident when preparing my taxes
Date published: 2022-03-18
Rated 1 out of 5 by from Big Issues With Premier Frustrating!!! We purchased turbotax premier at Costco, gathered our multitude of papers and figures, and then had to spend most of a day trying to install the software and talking with turbotax support folks. Despite their efforts, we never could install it on the newer desktop computer I wanted to use, and I had to use an old laptop. After that, it worked adequately, but not as well as in the past. Finally reached the last step, transmission, and had to check (once again) for upgrades and go through several steps before (finally!) my return was filed. Just can't give more than one star for all that. How about refunding my $25 filing fee?
Date published: 2022-03-18
Rated 5 out of 5 by from Great experience! Fast, simple, smooth, and thorough. All around a great experience.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax is indeed awesome It is extremely user friendly for a first time user.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is Awesome Thank you TurboTax. Saved us a bunch of time and frustration.
Date published: 2022-03-18
Rated 5 out of 5 by from 2021 Turbo Tax is great It is great, once again. Easy to use. Did the state tax seamlessly.
Date published: 2022-03-18
Rated 5 out of 5 by from Easy and Trustworthy This is the 3rd year in a row I've used TurboTax and never had an issue. Information at your fingertips by search option and/or chat with live representative. I do recommend this tax program for everyone, especially those with multiple deductions. Step by step guidance.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4554
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from pretty easy TurboTax is overall an easy experience to navigate. This has been my 6th year using it.
Date published: 2022-03-18
Rated 3 out of 5 by from Needs improvement The Macintosh version has bugs, but with the online support I was finally able to get my return filed.
Date published: 2022-03-18
Rated 3 out of 5 by from 2021 Tax Review This year has been by far the most inconvenient and hardest year for filling my taxes. Turbo Tax needs to be clearer on explaining certain tax situations as forms were added in my state returns causing rejection. I also reached out to tax advice on two separate attempts and was severely let down on the knowledge and answers given; one was completely wrong as the individual didn't read the question fully.
Date published: 2022-03-18
Rated 5 out of 5 by from awesome, friendly user easy to navigate and very friendly user. never felt confident when preparing my taxes
Date published: 2022-03-18
Rated 1 out of 5 by from Big Issues With Premier Frustrating!!! We purchased turbotax premier at Costco, gathered our multitude of papers and figures, and then had to spend most of a day trying to install the software and talking with turbotax support folks. Despite their efforts, we never could install it on the newer desktop computer I wanted to use, and I had to use an old laptop. After that, it worked adequately, but not as well as in the past. Finally reached the last step, transmission, and had to check (once again) for upgrades and go through several steps before (finally!) my return was filed. Just can't give more than one star for all that. How about refunding my $25 filing fee?
Date published: 2022-03-18
Rated 5 out of 5 by from Great experience! Fast, simple, smooth, and thorough. All around a great experience.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax is indeed awesome It is extremely user friendly for a first time user.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is Awesome Thank you TurboTax. Saved us a bunch of time and frustration.
Date published: 2022-03-18
Rated 5 out of 5 by from 2021 Turbo Tax is great It is great, once again. Easy to use. Did the state tax seamlessly.
Date published: 2022-03-18
Rated 5 out of 5 by from Easy and Trustworthy This is the 3rd year in a row I've used TurboTax and never had an issue. Information at your fingertips by search option and/or chat with live representative. I do recommend this tax program for everyone, especially those with multiple deductions. Step by step guidance.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4554