TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from I love this product. Using it for years! Super easy to follow, love how it does a lot of it for you and remembers your information so you don't have to retype everything every year.
Date published: 2022-03-18
Rated 4 out of 5 by from Overall Good, but install problems First time using Turbotax. Kept getting a "file not found" error when trying to save my file. I lost everything. That is a very illogical error message for what the real problem was. I reinstalled, downloaded and reinstalled, did the updated, restarted my computer several times. This did not work as suggested. Each one of these times I lost my data. Finally I search the Internet and found that Windows Defender was not allowing Turbotax to a certain folder! I am an IT person and I figured it out, but the average person would not be able to fix this problem on their own. The installer program should check for this problem and add Turbotax to the folder. I burned quite a bit of time on this problem. The program works well enough. There was one form I deleted that kept popping back up and I could not find a way to answer the question again to get rid of it either. I finally put "dummy" answers in the form.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is great! I had talk by phone with Melissa, she is very detailed oriented and had excellent skills and experience to file in my tax return. She is an amazing person, I'm very happy for having her and help me. Excellent customer services.
Date published: 2022-03-18
Rated 4 out of 5 by from Easy to follow Turbo Tax is easy to use, and there are explanations when you get a bit confused or lost.
Date published: 2022-03-18
Rated 5 out of 5 by from Easy as pie Been using TT for years and years. It's always so easy. Any confusion I have is cleared up by Customer Support within minutes. Each year the interface gets better and easier to use.
Date published: 2022-03-18
Rated 5 out of 5 by from Awesome and easy to navigate even for an amateur I was tired of paying hefty amount to my CPA so I thought why not give it a try and it worked out well, easy to navigate even for a newbie like me.
Date published: 2022-03-18
Rated 5 out of 5 by from Best Site Ever Turbo tax is super easy to use, yearly, they save my information which makes it 10x easier on me. I love it
Date published: 2022-03-18
Rated 3 out of 5 by from trouble with Turbotax When first down loading program (turbotax) was incorrect. Even with help from turbotax reps they were unable to correct forms. We deleted turbotax and started all over again. Deleting of forms was initially impossible. Forms did not have identifying info etc etc
Date published: 2022-03-18
Rated 3 out of 5 by from still cheaper than going places It's cheap and easy but certain things need more explanation on how to get it. An example of this is the vehicle registration bill off of the DMV website. I spent 2 hours looking for it.
Date published: 2022-03-18
Rated 3 out of 5 by from Not User Friendly The only good thinng was Dan the preparer the site stinks
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4552
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love this product. Using it for years! Super easy to follow, love how it does a lot of it for you and remembers your information so you don't have to retype everything every year.
Date published: 2022-03-18
Rated 4 out of 5 by from Overall Good, but install problems First time using Turbotax. Kept getting a "file not found" error when trying to save my file. I lost everything. That is a very illogical error message for what the real problem was. I reinstalled, downloaded and reinstalled, did the updated, restarted my computer several times. This did not work as suggested. Each one of these times I lost my data. Finally I search the Internet and found that Windows Defender was not allowing Turbotax to a certain folder! I am an IT person and I figured it out, but the average person would not be able to fix this problem on their own. The installer program should check for this problem and add Turbotax to the folder. I burned quite a bit of time on this problem. The program works well enough. There was one form I deleted that kept popping back up and I could not find a way to answer the question again to get rid of it either. I finally put "dummy" answers in the form.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is great! I had talk by phone with Melissa, she is very detailed oriented and had excellent skills and experience to file in my tax return. She is an amazing person, I'm very happy for having her and help me. Excellent customer services.
Date published: 2022-03-18
Rated 4 out of 5 by from Easy to follow Turbo Tax is easy to use, and there are explanations when you get a bit confused or lost.
Date published: 2022-03-18
Rated 5 out of 5 by from Easy as pie Been using TT for years and years. It's always so easy. Any confusion I have is cleared up by Customer Support within minutes. Each year the interface gets better and easier to use.
Date published: 2022-03-18
Rated 5 out of 5 by from Awesome and easy to navigate even for an amateur I was tired of paying hefty amount to my CPA so I thought why not give it a try and it worked out well, easy to navigate even for a newbie like me.
Date published: 2022-03-18
Rated 5 out of 5 by from Best Site Ever Turbo tax is super easy to use, yearly, they save my information which makes it 10x easier on me. I love it
Date published: 2022-03-18
Rated 3 out of 5 by from trouble with Turbotax When first down loading program (turbotax) was incorrect. Even with help from turbotax reps they were unable to correct forms. We deleted turbotax and started all over again. Deleting of forms was initially impossible. Forms did not have identifying info etc etc
Date published: 2022-03-18
Rated 3 out of 5 by from still cheaper than going places It's cheap and easy but certain things need more explanation on how to get it. An example of this is the vehicle registration bill off of the DMV website. I spent 2 hours looking for it.
Date published: 2022-03-18
Rated 3 out of 5 by from Not User Friendly The only good thinng was Dan the preparer the site stinks
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4552