TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Good but.... I've been this product for years. Its easy to use and the import function helps speed up the filing process. But...I hate the constant push as I work through the filing process to upgrade Turbotax for additional coverage etc. Its annoying! Also, its getting a bit expensive.
Date published: 2022-03-20
Rated 3 out of 5 by from Not so hot! It was very difficult and when I asked for help. The first person was helpful but took forever and getting response was slow. The second person just hung on there and I ended up figuring it out. The third person was right on!!
Date published: 2022-03-20
Rated 5 out of 5 by from Great Thanks thought it was free easy but something confusing… trusting you’ve covered everything
Date published: 2022-03-20
Rated 5 out of 5 by from great easy. nice format, not long and hard. nice to do at home and not wait in lines and driving time
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax was excellent My Turbo Tax was outstanding. The experience was very positive. I would use Turbo Tax again.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax did a great job Our Tax expert communicated and answered our questions along the way.
Date published: 2022-03-20
Rated 2 out of 5 by from predatory Once again, turbo tax will try to sneak in hidden fees and ask you 5 times to upgrade. It will in fine print inform you paying with your refund costs an arm and a leg. If you are a gig worker, get ready to have the worst experience with taxes ever. Insane high fees, confusing menus, constant assault to upgrade for no reason. Can’t use a Credit card on the app must be Apple Pay or with refund (another predatory move).
Date published: 2022-03-20
Rated 5 out of 5 by from Fantastic! Great platform! Very easy to navigate, even for first time filers.
Date published: 2022-03-20
Rated 5 out of 5 by from Always love the Live Help! Personal help from tax advisors! The girl that helped me this year was super!
Date published: 2022-03-20
Rated 5 out of 5 by from TAXES Easy to use and navigate. Did all by myself today.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4454
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good but.... I've been this product for years. Its easy to use and the import function helps speed up the filing process. But...I hate the constant push as I work through the filing process to upgrade Turbotax for additional coverage etc. Its annoying! Also, its getting a bit expensive.
Date published: 2022-03-20
Rated 3 out of 5 by from Not so hot! It was very difficult and when I asked for help. The first person was helpful but took forever and getting response was slow. The second person just hung on there and I ended up figuring it out. The third person was right on!!
Date published: 2022-03-20
Rated 5 out of 5 by from Great Thanks thought it was free easy but something confusing… trusting you’ve covered everything
Date published: 2022-03-20
Rated 5 out of 5 by from great easy. nice format, not long and hard. nice to do at home and not wait in lines and driving time
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax was excellent My Turbo Tax was outstanding. The experience was very positive. I would use Turbo Tax again.
Date published: 2022-03-20
Rated 5 out of 5 by from Turbo Tax did a great job Our Tax expert communicated and answered our questions along the way.
Date published: 2022-03-20
Rated 2 out of 5 by from predatory Once again, turbo tax will try to sneak in hidden fees and ask you 5 times to upgrade. It will in fine print inform you paying with your refund costs an arm and a leg. If you are a gig worker, get ready to have the worst experience with taxes ever. Insane high fees, confusing menus, constant assault to upgrade for no reason. Can’t use a Credit card on the app must be Apple Pay or with refund (another predatory move).
Date published: 2022-03-20
Rated 5 out of 5 by from Fantastic! Great platform! Very easy to navigate, even for first time filers.
Date published: 2022-03-20
Rated 5 out of 5 by from Always love the Live Help! Personal help from tax advisors! The girl that helped me this year was super!
Date published: 2022-03-20
Rated 5 out of 5 by from TAXES Easy to use and navigate. Did all by myself today.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4454