TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from So thankful We usually file ourselves, however our taxes were more complicated this year and opted for live service. We are so thankful we did. Roger was so helpful and we are so appreciative of him and his hard work.
Date published: 2022-03-15
Rated 5 out of 5 by from Tamara the Live Agent was outstanding!!! Tamara the Live Agent was outstanding!!! I hope she is included in this review.
Date published: 2022-03-15
Rated 5 out of 5 by from Great product easy to use have used turbo tax for over 10 years. Easy to use good price
Date published: 2022-03-15
Rated 1 out of 5 by from Full Service/Tax Experts Are Not Great You can consult with a live expert and full service options. I would say unless you have a simple basic tax return, go with an expert at your local community. These representatives are not great for the extra amount of money. Also, the experts may know how to plug in information, but the way they speak with their customers and explaining things are not great. One representative wanted to go over information "quickly" with me while I was driving, and I told her no, that it was not safe. I was also promised a call back from the sam tax expert the following day and it never happened.
Date published: 2022-03-15
Rated 5 out of 5 by from awsome my turbotax agent was great and very helpful and polite
Date published: 2022-03-15
Rated 4 out of 5 by from Good work Very helpful. Quick to respond. No issues so far. My expert answered every question i had with ease. Definitely recommend
Date published: 2022-03-15
Rated 4 out of 5 by from Auto checked boxes Page one had auto checked boxes that should not be auto checked, these items should have to be selected not auto filled.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is easy to use! I have used Turbo Tax for over 5 years and I always feel safe using the tool.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax Full Service is great! My situation was a little challenging since I moved during the tax year. Sylvia, my tax preparer, had to make sure she factored all facts in filing my returns since each state has different laws. I really feel like she had my best interest in mind. She also explained everything well and worked with me to ensure my returns are accurate, reflecting my situation, etc.
Date published: 2022-03-15
Rated 2 out of 5 by from Getting Harder not Easier Found myself having multiple problems this year . Would like an easy way to input as an independent salesman. Had to sign into Intuit multiple times and no heads up as to reason. Had problem downloading docs from Schwab. Had problem with key code and had to get a second copy - both were from Amazon
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4390
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So thankful We usually file ourselves, however our taxes were more complicated this year and opted for live service. We are so thankful we did. Roger was so helpful and we are so appreciative of him and his hard work.
Date published: 2022-03-15
Rated 5 out of 5 by from Tamara the Live Agent was outstanding!!! Tamara the Live Agent was outstanding!!! I hope she is included in this review.
Date published: 2022-03-15
Rated 5 out of 5 by from Great product easy to use have used turbo tax for over 10 years. Easy to use good price
Date published: 2022-03-15
Rated 1 out of 5 by from Full Service/Tax Experts Are Not Great You can consult with a live expert and full service options. I would say unless you have a simple basic tax return, go with an expert at your local community. These representatives are not great for the extra amount of money. Also, the experts may know how to plug in information, but the way they speak with their customers and explaining things are not great. One representative wanted to go over information "quickly" with me while I was driving, and I told her no, that it was not safe. I was also promised a call back from the sam tax expert the following day and it never happened.
Date published: 2022-03-15
Rated 5 out of 5 by from awsome my turbotax agent was great and very helpful and polite
Date published: 2022-03-15
Rated 4 out of 5 by from Good work Very helpful. Quick to respond. No issues so far. My expert answered every question i had with ease. Definitely recommend
Date published: 2022-03-15
Rated 4 out of 5 by from Auto checked boxes Page one had auto checked boxes that should not be auto checked, these items should have to be selected not auto filled.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is easy to use! I have used Turbo Tax for over 5 years and I always feel safe using the tool.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax Full Service is great! My situation was a little challenging since I moved during the tax year. Sylvia, my tax preparer, had to make sure she factored all facts in filing my returns since each state has different laws. I really feel like she had my best interest in mind. She also explained everything well and worked with me to ensure my returns are accurate, reflecting my situation, etc.
Date published: 2022-03-15
Rated 2 out of 5 by from Getting Harder not Easier Found myself having multiple problems this year . Would like an easy way to input as an independent salesman. Had to sign into Intuit multiple times and no heads up as to reason. Had problem downloading docs from Schwab. Had problem with key code and had to get a second copy - both were from Amazon
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4390