TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Perfect Really did it faster then anything else but it only took me 5mins
Date published: 2022-03-21
Rated 1 out of 5 by from i hate turbo tax stop lobbying to keep taxes complicated, i hate paying you.
Date published: 2022-03-21
Rated 4 out of 5 by from Works good The federal and state were quite easy to do. The only problem if you mail in your state(mine in particular) there is not a lot of information. I had to go to the state website to get clarification on what forms to send in. It gave generic info, I was missing the instruction page after my state return which I had 1-5 but 6 gave the specific items needed to mail in.
Date published: 2022-03-21
Rated 3 out of 5 by from it was okay Okay part of my issue is my fault. When they asked if I received my 1095 C form I clicked yes and boy 3 hours later with help of their support ( which was very helpful) I was able to figure it out
Date published: 2022-03-21
Rated 5 out of 5 by from Will keep using Turbo Tax I have used Turbo Tax for years, no plan to change any time soon.
Date published: 2022-03-21
Rated 5 out of 5 by from I had an awesome experience Melissa was great to work with, she was patient and had good tips, she noticed that I needed to amend my 2020 taxes, and she reminded me to be cognizant of the expiration of offer
Date published: 2022-03-21
Rated 5 out of 5 by from Easy for First Time Filers TurboTax laid out everything that I needed to know, and even had the option to explain why certain forms affected my return the way that they did!
Date published: 2022-03-21
Rated 5 out of 5 by from Finished I've used Turbo Tax for years. I always opt for the "Guide me through it" before I answer the questions, sometimes I think I could dispense with but I like the feeling that Turbo Tax has my back and keeps me from missing something. It is very thorough.
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo tax is easy Easy enough to use with prompts and information available as you go through the process
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax I like doing my own taxes. Have never felt comfortable with the idea of just turning over my documents to a stranger . I feel that if you don't understand the system, how would you know what documents are needed to file the forms and get the proper deductions. I can generally do a search online and find an explanation for any questions that I have on how or what to enter on the forms.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4350
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Perfect Really did it faster then anything else but it only took me 5mins
Date published: 2022-03-21
Rated 1 out of 5 by from i hate turbo tax stop lobbying to keep taxes complicated, i hate paying you.
Date published: 2022-03-21
Rated 4 out of 5 by from Works good The federal and state were quite easy to do. The only problem if you mail in your state(mine in particular) there is not a lot of information. I had to go to the state website to get clarification on what forms to send in. It gave generic info, I was missing the instruction page after my state return which I had 1-5 but 6 gave the specific items needed to mail in.
Date published: 2022-03-21
Rated 3 out of 5 by from it was okay Okay part of my issue is my fault. When they asked if I received my 1095 C form I clicked yes and boy 3 hours later with help of their support ( which was very helpful) I was able to figure it out
Date published: 2022-03-21
Rated 5 out of 5 by from Will keep using Turbo Tax I have used Turbo Tax for years, no plan to change any time soon.
Date published: 2022-03-21
Rated 5 out of 5 by from I had an awesome experience Melissa was great to work with, she was patient and had good tips, she noticed that I needed to amend my 2020 taxes, and she reminded me to be cognizant of the expiration of offer
Date published: 2022-03-21
Rated 5 out of 5 by from Easy for First Time Filers TurboTax laid out everything that I needed to know, and even had the option to explain why certain forms affected my return the way that they did!
Date published: 2022-03-21
Rated 5 out of 5 by from Finished I've used Turbo Tax for years. I always opt for the "Guide me through it" before I answer the questions, sometimes I think I could dispense with but I like the feeling that Turbo Tax has my back and keeps me from missing something. It is very thorough.
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo tax is easy Easy enough to use with prompts and information available as you go through the process
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax I like doing my own taxes. Have never felt comfortable with the idea of just turning over my documents to a stranger . I feel that if you don't understand the system, how would you know what documents are needed to file the forms and get the proper deductions. I can generally do a search online and find an explanation for any questions that I have on how or what to enter on the forms.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4350