TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Long-time Customer I ran into a glitch in filing my forms. The scanned information was all correct but my state would not accept the numbers. Dierdra walked me through the process, found the error (on the 1099), and helped me correct it. Have always found TurboTax to be less intimidating than others but this is the first time I have had to call upon a live agent (FREE) to help me navigate the intricacies of the tax codes.
Date published: 2022-03-16
Rated 5 out of 5 by from Love the live chat I found the live chat simple and very helpful! Worked great
Date published: 2022-03-16
Rated 4 out of 5 by from Such a helpful staff !! Linda was AMAZING in helping me fix a issue and made it stress free
Date published: 2022-03-16
Rated 5 out of 5 by from Awesome Turbo Tax is so super simple and informative! Saves so much time!
Date published: 2022-03-16
Rated 1 out of 5 by from Numerous significant software issues for 2021 I have used Turbo Tax for a long time and never experienced any major problems until my 2021 taxes. How Intuit could have released software like this is an internal issue that they need to take a hard look at. Testing the software must have been extremely lacking. The first major issue was related to importing data from my investment firm. The software would not accept more than 99 sales, so you either had to manually list them or wait for the software to be fixed. With over 300 entries, it was not practical for me to enter them manually. Depending upon your individual situation, a workaround was to just enter a summary. Given that this was so basic to doing taxes, it was ridiculous that it took so long to convince Turbo Tax that they had a problem and then to fix it. The second major issue was with foreign taxes. The software was not able to handle foreign tax credit carryover. This was a real fiasco. After it was finally "fixed," some still reported problems. For example, some filed electronically and received the Turbo Tax emails stating that the return was accepted, only to find out a few days later that they were actually rejected. So far, my own filing still says accepted but I'm holding my breath. Turbo Tax customer support was abysmal and inconsistent at best. In talking through the issues, people got different answers to the same problem For example, some were told you would never be able to file electronically this year if you had foreign tax carryovers which prompted some to mail in returns, only to find out later that the issue was "resolved" and you could file electronically. The Community was a lifesaver for me; however; Turbo Tax rarely communicated directly with the Community. If you don't believe what I'm telling you, then join The Community and read page after page of communications. I really need to rethink whether or not I will continue to use Turbo Tax in the future.
Date published: 2022-03-16
Rated 5 out of 5 by from Great Very satusfied with efficiency and pleasant attitude of person that helped me
Date published: 2022-03-16
Rated 5 out of 5 by from Used TurboTax For Many Years TurboTax has been my go to tax filing application for many years. The walk through option allows one to see what tax condition may impact each individual. Being able to down load financial institution data makes fling possible without an accountant. It is an excellent way to work your way through filing your tax return.
Date published: 2022-03-16
Rated 3 out of 5 by from NOT Free FREE, FREE, FREE! NOPE. NOPE, NOPE!!!!! Not free to file
Date published: 2022-03-16
Rated 4 out of 5 by from Sweet service User friendly at a time when I needed the support for sure.
Date published: 2022-03-16
Rated 4 out of 5 by from Great Product but Missing Crypto Compatibility Overall, TurboTax has been great and still provides a quality product. My only concern is that importing crypto trades, even a small number of transactions such as myself, was not supported in the desktop version. It is apparent that the online version has more capability, but there is not a way to do part online and part on the desktop version. I would suggest either adding crypto support to the desktop version or allowing desktop users to log in to the Online version to complete that section.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4350
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Long-time Customer I ran into a glitch in filing my forms. The scanned information was all correct but my state would not accept the numbers. Dierdra walked me through the process, found the error (on the 1099), and helped me correct it. Have always found TurboTax to be less intimidating than others but this is the first time I have had to call upon a live agent (FREE) to help me navigate the intricacies of the tax codes.
Date published: 2022-03-16
Rated 5 out of 5 by from Love the live chat I found the live chat simple and very helpful! Worked great
Date published: 2022-03-16
Rated 4 out of 5 by from Such a helpful staff !! Linda was AMAZING in helping me fix a issue and made it stress free
Date published: 2022-03-16
Rated 5 out of 5 by from Awesome Turbo Tax is so super simple and informative! Saves so much time!
Date published: 2022-03-16
Rated 1 out of 5 by from Numerous significant software issues for 2021 I have used Turbo Tax for a long time and never experienced any major problems until my 2021 taxes. How Intuit could have released software like this is an internal issue that they need to take a hard look at. Testing the software must have been extremely lacking. The first major issue was related to importing data from my investment firm. The software would not accept more than 99 sales, so you either had to manually list them or wait for the software to be fixed. With over 300 entries, it was not practical for me to enter them manually. Depending upon your individual situation, a workaround was to just enter a summary. Given that this was so basic to doing taxes, it was ridiculous that it took so long to convince Turbo Tax that they had a problem and then to fix it. The second major issue was with foreign taxes. The software was not able to handle foreign tax credit carryover. This was a real fiasco. After it was finally "fixed," some still reported problems. For example, some filed electronically and received the Turbo Tax emails stating that the return was accepted, only to find out a few days later that they were actually rejected. So far, my own filing still says accepted but I'm holding my breath. Turbo Tax customer support was abysmal and inconsistent at best. In talking through the issues, people got different answers to the same problem For example, some were told you would never be able to file electronically this year if you had foreign tax carryovers which prompted some to mail in returns, only to find out later that the issue was "resolved" and you could file electronically. The Community was a lifesaver for me; however; Turbo Tax rarely communicated directly with the Community. If you don't believe what I'm telling you, then join The Community and read page after page of communications. I really need to rethink whether or not I will continue to use Turbo Tax in the future.
Date published: 2022-03-16
Rated 5 out of 5 by from Great Very satusfied with efficiency and pleasant attitude of person that helped me
Date published: 2022-03-16
Rated 5 out of 5 by from Used TurboTax For Many Years TurboTax has been my go to tax filing application for many years. The walk through option allows one to see what tax condition may impact each individual. Being able to down load financial institution data makes fling possible without an accountant. It is an excellent way to work your way through filing your tax return.
Date published: 2022-03-16
Rated 3 out of 5 by from NOT Free FREE, FREE, FREE! NOPE. NOPE, NOPE!!!!! Not free to file
Date published: 2022-03-16
Rated 4 out of 5 by from Sweet service User friendly at a time when I needed the support for sure.
Date published: 2022-03-16
Rated 4 out of 5 by from Great Product but Missing Crypto Compatibility Overall, TurboTax has been great and still provides a quality product. My only concern is that importing crypto trades, even a small number of transactions such as myself, was not supported in the desktop version. It is apparent that the online version has more capability, but there is not a way to do part online and part on the desktop version. I would suggest either adding crypto support to the desktop version or allowing desktop users to log in to the Online version to complete that section.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4350