TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from TURBO TAX IS AWESOME I'VE USED TURBO TAX FOR MANY YEARS. IT MAKES THIS STRESSFUL SITUATION A BREEZE. THIS PROGRAM COVERS EVERY SITUATION SO I DON'T HAVE TO WORRY. MY ENTIRE FAMILY AND EXTENDED FAMILY NOW USES TURBO TAX. WE ALL LOVE THE SIMPLICITY OF IT!
Date published: 2022-03-21
Rated 5 out of 5 by from Hey look It worked. It worked.It worked.It worked.It worked.
Date published: 2022-03-21
Rated 1 out of 5 by from Awful I've used TT for many years. This year was Awful, Constant crashing, probably spent about a total of 8 hours on there help line. Then when I got to review it asked me to reenter information that had already been entered. Then it told me to enter yes or no to something about QBI at risk op loss Schedule C profit loss qualified trade or business form199A. Not explaining what it is or how to figure it out (it's something new this year & No explanation). And a whole bunch of other snafus. Probably my last year with TT.
Date published: 2022-03-21
Rated 4 out of 5 by from Been using it for years. Easy and accurate. Turbo Tax is easy to navigate, understand and use. I've been filing my taxes with Turbo Tax for decades. Support for form 709 (Gift tax return) would have been helpful.
Date published: 2022-03-21
Rated 4 out of 5 by from Great Experience Turbo Tax once again worked well for me this year despite a couple unusual situations
Date published: 2022-03-21
Rated 1 out of 5 by from Terrible! It has been several years since I used this software. Coming back was a mistake. They have taken out so much information from what used to be a user friendly program.It is very limited to the descriptions that are given. Also if you run into a system glitch that keeps running in circles there is NO ONE to ask a simple question too. Not a tax advice question a simple question. Very frustrating and if I had not already paid to file I would have picked up all of my things and went to a tax accountant and paid the extra for the aggravation I encountered using this software! It used to be so much better and had so many resources!
Date published: 2022-03-21
Rated 5 out of 5 by from Easier than expected The online help was excellent. For a person who is not tech savvy I wasn't sure about my ability to complete, but the help was just what I needed.
Date published: 2022-03-21
Rated 5 out of 5 by from It was great Nita was very helpful and prompt with everything I needed
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is super easy!! Quick, easy, and guides you through every step while providing additional info as needed
Date published: 2022-03-21
Rated 1 out of 5 by from Needs option to submit written bug reports A commercial package such as this that involves sensitive personal and financial information needs a readily available option to submit written bug reports. I contacted the phone-in support line and the support agent was unable to find a method to do this in the half-hour phone call. This should be available right in the program's menus. Failing that, it should be readily available on the TurboTax website.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4323
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS AWESOME I'VE USED TURBO TAX FOR MANY YEARS. IT MAKES THIS STRESSFUL SITUATION A BREEZE. THIS PROGRAM COVERS EVERY SITUATION SO I DON'T HAVE TO WORRY. MY ENTIRE FAMILY AND EXTENDED FAMILY NOW USES TURBO TAX. WE ALL LOVE THE SIMPLICITY OF IT!
Date published: 2022-03-21
Rated 5 out of 5 by from Hey look It worked. It worked.It worked.It worked.It worked.
Date published: 2022-03-21
Rated 1 out of 5 by from Awful I've used TT for many years. This year was Awful, Constant crashing, probably spent about a total of 8 hours on there help line. Then when I got to review it asked me to reenter information that had already been entered. Then it told me to enter yes or no to something about QBI at risk op loss Schedule C profit loss qualified trade or business form199A. Not explaining what it is or how to figure it out (it's something new this year & No explanation). And a whole bunch of other snafus. Probably my last year with TT.
Date published: 2022-03-21
Rated 4 out of 5 by from Been using it for years. Easy and accurate. Turbo Tax is easy to navigate, understand and use. I've been filing my taxes with Turbo Tax for decades. Support for form 709 (Gift tax return) would have been helpful.
Date published: 2022-03-21
Rated 4 out of 5 by from Great Experience Turbo Tax once again worked well for me this year despite a couple unusual situations
Date published: 2022-03-21
Rated 1 out of 5 by from Terrible! It has been several years since I used this software. Coming back was a mistake. They have taken out so much information from what used to be a user friendly program.It is very limited to the descriptions that are given. Also if you run into a system glitch that keeps running in circles there is NO ONE to ask a simple question too. Not a tax advice question a simple question. Very frustrating and if I had not already paid to file I would have picked up all of my things and went to a tax accountant and paid the extra for the aggravation I encountered using this software! It used to be so much better and had so many resources!
Date published: 2022-03-21
Rated 5 out of 5 by from Easier than expected The online help was excellent. For a person who is not tech savvy I wasn't sure about my ability to complete, but the help was just what I needed.
Date published: 2022-03-21
Rated 5 out of 5 by from It was great Nita was very helpful and prompt with everything I needed
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is super easy!! Quick, easy, and guides you through every step while providing additional info as needed
Date published: 2022-03-21
Rated 1 out of 5 by from Needs option to submit written bug reports A commercial package such as this that involves sensitive personal and financial information needs a readily available option to submit written bug reports. I contacted the phone-in support line and the support agent was unable to find a method to do this in the half-hour phone call. This should be available right in the program's menus. Failing that, it should be readily available on the TurboTax website.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 4323