TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Agents very helpful Live phone calls are prompt and agents very patient, helpful. Couldn't have completed by return without them. TT is great. It's gotten very expensive though.
Date published: 2022-03-16
Rated 1 out of 5 by from Hard to find documentation Very hard to find documentation. Forums are simplistic, not details. Phone support but doesn't understand what I say. I get disconnected (with no call back) when on support call.
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax's is very convenient to use Turbo Tax's is convenient for people like me on the move and sometimes away from home.
Date published: 2022-03-16
Rated 4 out of 5 by from Mobile App Needs Work The mobile app is pretty flakey. Often crashes and doesn't submit messages properly when you try to send them. Similarly, the web app asks for stuff multiple times, even after you've provided it. Silly examples are asking me to submit my prior tax return when that was also filed via TurboTax.
Date published: 2022-03-16
Rated 5 out of 5 by from TURBOTAX LIVE IT WAS EASY TO USE AND THE PHONE CALL HELP CORRECT THE THE NEEDED INFORMATION.
Date published: 2022-03-16
Rated 5 out of 5 by from Always outstanding I have learned much about taxes and continue to learn more each year.
Date published: 2022-03-16
Rated 3 out of 5 by from App is buggy Buggy app! Had to reinsert data multiple times because the app won't save. Notifications that were sent to phone/email were incorrect. I kept getting a message that I needed a document, however instead I had a message that needed to be responded to. I'm guessing those who use this app are the guinea pigs that's why this process was free?
Date published: 2022-03-16
Rated 5 out of 5 by from Excelente job The best they know what they do I trust on them I know they protect my privacy
Date published: 2022-03-16
Rated 5 out of 5 by from Seven Years and Counting of Ease Always great. Super easy to use. I've never had an issue that was Turbo Taxes fault. I'll continue to use y'all as long as the company exists. :)
Date published: 2022-03-16
Rated 5 out of 5 by from Top notch customer service and easier tax season! Our experience with TurboTax was great from start to finish! When we had our initial phone call to get us matched with an accountant, our customer service rep answered all our questions and made us feel confident that we were paired with the right professional for our unique needs. Since it was my first year having my own business and being self employed I was nervous going into this tax season, but everyone we talked to at TurboTax calmed my nerves. Our accountant (Shanta), was wonderful and answered all of my questions on our final phone call and I appreciate her kindness and patience throughout the process. Thanks again TurboTax team!
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4322
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Agents very helpful Live phone calls are prompt and agents very patient, helpful. Couldn't have completed by return without them. TT is great. It's gotten very expensive though.
Date published: 2022-03-16
Rated 1 out of 5 by from Hard to find documentation Very hard to find documentation. Forums are simplistic, not details. Phone support but doesn't understand what I say. I get disconnected (with no call back) when on support call.
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax's is very convenient to use Turbo Tax's is convenient for people like me on the move and sometimes away from home.
Date published: 2022-03-16
Rated 4 out of 5 by from Mobile App Needs Work The mobile app is pretty flakey. Often crashes and doesn't submit messages properly when you try to send them. Similarly, the web app asks for stuff multiple times, even after you've provided it. Silly examples are asking me to submit my prior tax return when that was also filed via TurboTax.
Date published: 2022-03-16
Rated 5 out of 5 by from TURBOTAX LIVE IT WAS EASY TO USE AND THE PHONE CALL HELP CORRECT THE THE NEEDED INFORMATION.
Date published: 2022-03-16
Rated 5 out of 5 by from Always outstanding I have learned much about taxes and continue to learn more each year.
Date published: 2022-03-16
Rated 3 out of 5 by from App is buggy Buggy app! Had to reinsert data multiple times because the app won't save. Notifications that were sent to phone/email were incorrect. I kept getting a message that I needed a document, however instead I had a message that needed to be responded to. I'm guessing those who use this app are the guinea pigs that's why this process was free?
Date published: 2022-03-16
Rated 5 out of 5 by from Excelente job The best they know what they do I trust on them I know they protect my privacy
Date published: 2022-03-16
Rated 5 out of 5 by from Seven Years and Counting of Ease Always great. Super easy to use. I've never had an issue that was Turbo Taxes fault. I'll continue to use y'all as long as the company exists. :)
Date published: 2022-03-16
Rated 5 out of 5 by from Top notch customer service and easier tax season! Our experience with TurboTax was great from start to finish! When we had our initial phone call to get us matched with an accountant, our customer service rep answered all our questions and made us feel confident that we were paired with the right professional for our unique needs. Since it was my first year having my own business and being self employed I was nervous going into this tax season, but everyone we talked to at TurboTax calmed my nerves. Our accountant (Shanta), was wonderful and answered all of my questions on our final phone call and I appreciate her kindness and patience throughout the process. Thanks again TurboTax team!
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4322