TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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TurboTax Online
TurboTax Live
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Rated 4 out of 5 by
Treehouse88 from
Agents very helpful
Live phone calls are prompt and agents very patient, helpful. Couldn't have completed by return without them. TT is great. It's gotten very expensive though.
Date published: 2022-03-16
Rated 1 out of 5 by
Rick123S from
Hard to find documentation
Very hard to find documentation. Forums are simplistic, not details. Phone support but doesn't understand what I say. I get disconnected (with no call back) when on support call.
Date published: 2022-03-16
Rated 4 out of 5 by
Cable Guy from
Turbo Tax's is very convenient to use
Turbo Tax's is convenient for people like me on the move and sometimes away from home.
Date published: 2022-03-16
Rated 4 out of 5 by
bernardjclark from
Mobile App Needs Work
The mobile app is pretty flakey. Often crashes and doesn't submit messages properly when you try to send them. Similarly, the web app asks for stuff multiple times, even after you've provided it. Silly examples are asking me to submit my prior tax return when that was also filed via TurboTax.
Date published: 2022-03-16
Rated 5 out of 5 by
null from
TURBOTAX LIVE
IT WAS EASY TO USE AND THE PHONE CALL HELP CORRECT THE THE NEEDED INFORMATION.
Date published: 2022-03-16
Rated 5 out of 5 by
EN1S from
Always outstanding
I have learned much about taxes and continue to learn more each year.
Date published: 2022-03-16
Rated 3 out of 5 by
JustinIT from
App is buggy
Buggy app! Had to reinsert data multiple times because the app won't save. Notifications that were sent to phone/email were incorrect. I kept getting a message that I needed a document, however instead I had a message that needed to be responded to. I'm guessing those who use this app are the guinea pigs that's why this process was free?
Date published: 2022-03-16
Rated 5 out of 5 by
Gorda7890 from
Excelente job
The best they know what they do I trust on them I know they protect my privacy
Date published: 2022-03-16
Rated 5 out of 5 by
NENavyWifey from
Seven Years and Counting of Ease
Always great. Super easy to use. I've never had an issue that was Turbo Taxes fault. I'll continue to use y'all as long as the company exists. :)
Date published: 2022-03-16
Rated 5 out of 5 by
Renee Lynn Creative from
Top notch customer service and easier tax season!
Our experience with TurboTax was great from start to finish! When we had our initial phone call to get us matched with an accountant, our customer service rep answered all our questions and made us feel confident that we were paired with the right professional for our unique needs. Since it was my first year having my own business and being self employed I was nervous going into this tax season, but everyone we talked to at TurboTax calmed my nerves. Our accountant (Shanta), was wonderful and answered all of my questions on our final phone call and I appreciate her kindness and patience throughout the process. Thanks again TurboTax team!
All TurboTax® Offerings Reviews - Page 4322
Date published: 2022-03-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 4 out of 5 by
Treehouse88 from
Agents very helpful
Live phone calls are prompt and agents very patient, helpful. Couldn't have completed by return without them. TT is great. It's gotten very expensive though.
Date published: 2022-03-16
Rated 1 out of 5 by
Rick123S from
Hard to find documentation
Very hard to find documentation. Forums are simplistic, not details. Phone support but doesn't understand what I say. I get disconnected (with no call back) when on support call.
Date published: 2022-03-16
Rated 4 out of 5 by
Cable Guy from
Turbo Tax's is very convenient to use
Turbo Tax's is convenient for people like me on the move and sometimes away from home.
Date published: 2022-03-16
Rated 4 out of 5 by
bernardjclark from
Mobile App Needs Work
The mobile app is pretty flakey. Often crashes and doesn't submit messages properly when you try to send them. Similarly, the web app asks for stuff multiple times, even after you've provided it. Silly examples are asking me to submit my prior tax return when that was also filed via TurboTax.
Date published: 2022-03-16
Rated 5 out of 5 by
null from
TURBOTAX LIVE
IT WAS EASY TO USE AND THE PHONE CALL HELP CORRECT THE THE NEEDED INFORMATION.
Date published: 2022-03-16
Rated 5 out of 5 by
EN1S from
Always outstanding
I have learned much about taxes and continue to learn more each year.
Date published: 2022-03-16
Rated 3 out of 5 by
JustinIT from
App is buggy
Buggy app! Had to reinsert data multiple times because the app won't save. Notifications that were sent to phone/email were incorrect. I kept getting a message that I needed a document, however instead I had a message that needed to be responded to. I'm guessing those who use this app are the guinea pigs that's why this process was free?
Date published: 2022-03-16
Rated 5 out of 5 by
Gorda7890 from
Excelente job
The best they know what they do I trust on them I know they protect my privacy
Date published: 2022-03-16
Rated 5 out of 5 by
NENavyWifey from
Seven Years and Counting of Ease
Always great. Super easy to use. I've never had an issue that was Turbo Taxes fault. I'll continue to use y'all as long as the company exists. :)
Date published: 2022-03-16
Rated 5 out of 5 by
Renee Lynn Creative from
Top notch customer service and easier tax season!
Our experience with TurboTax was great from start to finish! When we had our initial phone call to get us matched with an accountant, our customer service rep answered all our questions and made us feel confident that we were paired with the right professional for our unique needs. Since it was my first year having my own business and being self employed I was nervous going into this tax season, but everyone we talked to at TurboTax calmed my nerves. Our accountant (Shanta), was wonderful and answered all of my questions on our final phone call and I appreciate her kindness and patience throughout the process. Thanks again TurboTax team!
All TurboTax® Offerings Reviews - Page 4322
Date published: 2022-03-16