TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from GREAT So easy, couldn't believe how quick and easy this was.
Date published: 2022-03-16
Rated 5 out of 5 by from Life Saver Provides pretty clear directions for a non-tax preparer! Helps me work through confusing tax rules. I have used this system for over 20 years and have never been audited.
Date published: 2022-03-16
Rated 4 out of 5 by from A lot better than paper and pencil. Makes taxes easy for the most part. Worst explanation of Oklahoma alternative depletion allowance, but finally figured it out. Block labels where you enter information don't reflect what actually goes in there.
Date published: 2022-03-16
Rated 5 out of 5 by from Easy and intuitive Quick and simple to use. Just a couple hours in the afternoon once I had all of the necessary documents ready.
Date published: 2022-03-16
Rated 1 out of 5 by from Turbo Tax sucks I was rejected twice. You have not helped me with the situation.
Date published: 2022-03-16
Rated 1 out of 5 by from worst tax program I never got my free state and I ended up paying for state twice
Date published: 2022-03-16
Rated 2 out of 5 by from I am very disapointed I have used Turbo Tax for at least 10 years . I have always been satisfied. This year has been VERY disappointing and stressful. I did my taxes in February so I could get my refund early. When I tried to file I was informed that the software was incomplete!! Well here it is March 15th I got a email telling me the software was complete. WOW only lost a month there. I quickly competed and submitted my return. The story is not over. My return was rejected! I completed the instructions in the software, the one that did not warn me about this, but on the contrary said I was good to go. The return was rejected. There was another problem. I followed the instructions to correct it and resubmitted. The file was rejected. I tried to followed the instructions again only to find I had fixed the problem with the last attempt. I tried to find help on the net then tried to contact a support person. IT IS INPOSSIBLE TO GET THROUGH THE COMPUTER ON THE PHONE. IT HUNG UP ON ME TWICE AND WAS OF NO HELP. I will now try to mail it in, anouther loss of time, I only hope the IRS will accept it that way.
Date published: 2022-03-16
Rated 5 out of 5 by from Caitlin was wonderful Your turbo tax expert Caitlin (from Oregon) was a huge help. My taxes were particularly confusing this year as I'm a remote worker. She eased a lot of my anxieties and was super pleasant. (Give her a raise!)
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is great Very easy with the help features, Have used Turbo Tax for several years and plan on using in the future.
Date published: 2022-03-16
Rated 5 out of 5 by from 16th year using turbotax and worth it Super easy and intuitive interface that helps guide to excellent results.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4309
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from GREAT So easy, couldn't believe how quick and easy this was.
Date published: 2022-03-16
Rated 5 out of 5 by from Life Saver Provides pretty clear directions for a non-tax preparer! Helps me work through confusing tax rules. I have used this system for over 20 years and have never been audited.
Date published: 2022-03-16
Rated 4 out of 5 by from A lot better than paper and pencil. Makes taxes easy for the most part. Worst explanation of Oklahoma alternative depletion allowance, but finally figured it out. Block labels where you enter information don't reflect what actually goes in there.
Date published: 2022-03-16
Rated 5 out of 5 by from Easy and intuitive Quick and simple to use. Just a couple hours in the afternoon once I had all of the necessary documents ready.
Date published: 2022-03-16
Rated 1 out of 5 by from Turbo Tax sucks I was rejected twice. You have not helped me with the situation.
Date published: 2022-03-16
Rated 1 out of 5 by from worst tax program I never got my free state and I ended up paying for state twice
Date published: 2022-03-16
Rated 2 out of 5 by from I am very disapointed I have used Turbo Tax for at least 10 years . I have always been satisfied. This year has been VERY disappointing and stressful. I did my taxes in February so I could get my refund early. When I tried to file I was informed that the software was incomplete!! Well here it is March 15th I got a email telling me the software was complete. WOW only lost a month there. I quickly competed and submitted my return. The story is not over. My return was rejected! I completed the instructions in the software, the one that did not warn me about this, but on the contrary said I was good to go. The return was rejected. There was another problem. I followed the instructions to correct it and resubmitted. The file was rejected. I tried to followed the instructions again only to find I had fixed the problem with the last attempt. I tried to find help on the net then tried to contact a support person. IT IS INPOSSIBLE TO GET THROUGH THE COMPUTER ON THE PHONE. IT HUNG UP ON ME TWICE AND WAS OF NO HELP. I will now try to mail it in, anouther loss of time, I only hope the IRS will accept it that way.
Date published: 2022-03-16
Rated 5 out of 5 by from Caitlin was wonderful Your turbo tax expert Caitlin (from Oregon) was a huge help. My taxes were particularly confusing this year as I'm a remote worker. She eased a lot of my anxieties and was super pleasant. (Give her a raise!)
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is great Very easy with the help features, Have used Turbo Tax for several years and plan on using in the future.
Date published: 2022-03-16
Rated 5 out of 5 by from 16th year using turbotax and worth it Super easy and intuitive interface that helps guide to excellent results.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4309