TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Tax Returns made EASY! We had been filing with Turbo Tax for the past 4 years using their software. The introduction of the personal tax assistant live was a great improvement over the prior years. With the personal assistant we had more clarifications on tax law in the prior years we didn't know about therefore maximizing our return refund.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo tax is great Very quick and efficient will use them again awesome job
Date published: 2022-03-22
Rated 4 out of 5 by from Turbo Tax is reliable and easy to use I am on a recurring purchase with turbo tax. My forms transfer with ease from year to year. Using the forms allows me to provide my information and populate the correct forms without a lot of knowledge on my side. Once finished, I review the step by step inputs in the Forms format to learn how my information was used. This year, I ran into a glitch when transmitting my forms. I called Turbo Tax Customer Service and they walked me through my documents until they found the error. My email address was incorrect...grrr. The cost is a little more than one might pay for other similar services. Nonetheless, Thanks for providing a great product.
Date published: 2022-03-22
Rated 5 out of 5 by from Yes TurboTax was SUPERCALIFRAGILISTICEXPIALIDOCIOU Yes both of them Mrs. Christina and Ms. Diana were super professional
Date published: 2022-03-22
Rated 5 out of 5 by from Way Better Than Expected Vivian did very good directing me with what she needed, she kept asking if I had any questions as well. Service was very pleasant, I definitely would use Turbo Tax again.
Date published: 2022-03-22
Rated 4 out of 5 by from TTax Not a bad experience minus the continuous attempts for upgrading when it wasn't wanted
Date published: 2022-03-22
Rated 5 out of 5 by from Really appreciated Turbotax expert's help Melanie provided me with very useful support and answered all the questions I had regarding my tax filing. I had an uncommon tax event this year and Melanie helped me navigate through it. Thanks for the help!
Date published: 2022-03-22
Rated 5 out of 5 by from pleasure doing business with you easily managed software.good contacts with chat and phone
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax is easy to use and they offer live help which is such a great option to use.
Date published: 2022-03-22
Rated 1 out of 5 by from TurboTax surprised me with additional charges Prior to this year, preparation of the return for one state was included with the Federal program. This year (for 2021) after completing my Federal information TurboTax asked for an additional fee to prepare my state taxes. I assumed this would include e-filing. But when I finish and get ready to file, they want MORE money to e-file the state return!
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4282
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Tax Returns made EASY! We had been filing with Turbo Tax for the past 4 years using their software. The introduction of the personal tax assistant live was a great improvement over the prior years. With the personal assistant we had more clarifications on tax law in the prior years we didn't know about therefore maximizing our return refund.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo tax is great Very quick and efficient will use them again awesome job
Date published: 2022-03-22
Rated 4 out of 5 by from Turbo Tax is reliable and easy to use I am on a recurring purchase with turbo tax. My forms transfer with ease from year to year. Using the forms allows me to provide my information and populate the correct forms without a lot of knowledge on my side. Once finished, I review the step by step inputs in the Forms format to learn how my information was used. This year, I ran into a glitch when transmitting my forms. I called Turbo Tax Customer Service and they walked me through my documents until they found the error. My email address was incorrect...grrr. The cost is a little more than one might pay for other similar services. Nonetheless, Thanks for providing a great product.
Date published: 2022-03-22
Rated 5 out of 5 by from Yes TurboTax was SUPERCALIFRAGILISTICEXPIALIDOCIOU Yes both of them Mrs. Christina and Ms. Diana were super professional
Date published: 2022-03-22
Rated 5 out of 5 by from Way Better Than Expected Vivian did very good directing me with what she needed, she kept asking if I had any questions as well. Service was very pleasant, I definitely would use Turbo Tax again.
Date published: 2022-03-22
Rated 4 out of 5 by from TTax Not a bad experience minus the continuous attempts for upgrading when it wasn't wanted
Date published: 2022-03-22
Rated 5 out of 5 by from Really appreciated Turbotax expert's help Melanie provided me with very useful support and answered all the questions I had regarding my tax filing. I had an uncommon tax event this year and Melanie helped me navigate through it. Thanks for the help!
Date published: 2022-03-22
Rated 5 out of 5 by from pleasure doing business with you easily managed software.good contacts with chat and phone
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax is easy to use and they offer live help which is such a great option to use.
Date published: 2022-03-22
Rated 1 out of 5 by from TurboTax surprised me with additional charges Prior to this year, preparation of the return for one state was included with the Federal program. This year (for 2021) after completing my Federal information TurboTax asked for an additional fee to prepare my state taxes. I assumed this would include e-filing. But when I finish and get ready to file, they want MORE money to e-file the state return!
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4282