TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Easy and Trustworthy This is the 3rd year in a row I've used TurboTax and never had an issue. Information at your fingertips by search option and/or chat with live representative. I do recommend this tax program for everyone, especially those with multiple deductions. Step by step guidance.
Date published: 2022-03-18
Rated 5 out of 5 by from love turbotax! turbo tax is great! I have used it every year, for the last 7 years
Date published: 2022-03-18
Rated 5 out of 5 by from Thanks TurboTax! TurboTax is so easy to use, This is the 6th year I have used it. I cannot believe I used to pay someone to do my taxes for me. I do my own and e-file without any issues.
Date published: 2022-03-18
Rated 5 out of 5 by from I love this product. Using it for years! Super easy to follow, love how it does a lot of it for you and remembers your information so you don't have to retype everything every year.
Date published: 2022-03-18
Rated 4 out of 5 by from Overall Good, but install problems First time using Turbotax. Kept getting a "file not found" error when trying to save my file. I lost everything. That is a very illogical error message for what the real problem was. I reinstalled, downloaded and reinstalled, did the updated, restarted my computer several times. This did not work as suggested. Each one of these times I lost my data. Finally I search the Internet and found that Windows Defender was not allowing Turbotax to a certain folder! I am an IT person and I figured it out, but the average person would not be able to fix this problem on their own. The installer program should check for this problem and add Turbotax to the folder. I burned quite a bit of time on this problem. The program works well enough. There was one form I deleted that kept popping back up and I could not find a way to answer the question again to get rid of it either. I finally put "dummy" answers in the form.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is great! I had talk by phone with Melissa, she is very detailed oriented and had excellent skills and experience to file in my tax return. She is an amazing person, I'm very happy for having her and help me. Excellent customer services.
Date published: 2022-03-18
Rated 4 out of 5 by from Easy to follow Turbo Tax is easy to use, and there are explanations when you get a bit confused or lost.
Date published: 2022-03-18
Rated 5 out of 5 by from Easy as pie Been using TT for years and years. It's always so easy. Any confusion I have is cleared up by Customer Support within minutes. Each year the interface gets better and easier to use.
Date published: 2022-03-18
Rated 5 out of 5 by from Awesome and easy to navigate even for an amateur I was tired of paying hefty amount to my CPA so I thought why not give it a try and it worked out well, easy to navigate even for a newbie like me.
Date published: 2022-03-18
Rated 5 out of 5 by from Best Site Ever Turbo tax is super easy to use, yearly, they save my information which makes it 10x easier on me. I love it
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4262
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and Trustworthy This is the 3rd year in a row I've used TurboTax and never had an issue. Information at your fingertips by search option and/or chat with live representative. I do recommend this tax program for everyone, especially those with multiple deductions. Step by step guidance.
Date published: 2022-03-18
Rated 5 out of 5 by from love turbotax! turbo tax is great! I have used it every year, for the last 7 years
Date published: 2022-03-18
Rated 5 out of 5 by from Thanks TurboTax! TurboTax is so easy to use, This is the 6th year I have used it. I cannot believe I used to pay someone to do my taxes for me. I do my own and e-file without any issues.
Date published: 2022-03-18
Rated 5 out of 5 by from I love this product. Using it for years! Super easy to follow, love how it does a lot of it for you and remembers your information so you don't have to retype everything every year.
Date published: 2022-03-18
Rated 4 out of 5 by from Overall Good, but install problems First time using Turbotax. Kept getting a "file not found" error when trying to save my file. I lost everything. That is a very illogical error message for what the real problem was. I reinstalled, downloaded and reinstalled, did the updated, restarted my computer several times. This did not work as suggested. Each one of these times I lost my data. Finally I search the Internet and found that Windows Defender was not allowing Turbotax to a certain folder! I am an IT person and I figured it out, but the average person would not be able to fix this problem on their own. The installer program should check for this problem and add Turbotax to the folder. I burned quite a bit of time on this problem. The program works well enough. There was one form I deleted that kept popping back up and I could not find a way to answer the question again to get rid of it either. I finally put "dummy" answers in the form.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax is great! I had talk by phone with Melissa, she is very detailed oriented and had excellent skills and experience to file in my tax return. She is an amazing person, I'm very happy for having her and help me. Excellent customer services.
Date published: 2022-03-18
Rated 4 out of 5 by from Easy to follow Turbo Tax is easy to use, and there are explanations when you get a bit confused or lost.
Date published: 2022-03-18
Rated 5 out of 5 by from Easy as pie Been using TT for years and years. It's always so easy. Any confusion I have is cleared up by Customer Support within minutes. Each year the interface gets better and easier to use.
Date published: 2022-03-18
Rated 5 out of 5 by from Awesome and easy to navigate even for an amateur I was tired of paying hefty amount to my CPA so I thought why not give it a try and it worked out well, easy to navigate even for a newbie like me.
Date published: 2022-03-18
Rated 5 out of 5 by from Best Site Ever Turbo tax is super easy to use, yearly, they save my information which makes it 10x easier on me. I love it
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4262