TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Easy Process for first time. As someone who was not taught how to do taxes, turbo tax made this process easy for me.
Date published: 2022-03-19
Rated 1 out of 5 by from Disappointed We have been using your product for upwards of 6 years. This year you let us down. I was ready to file our taxes after a lot of work on my behalf to do so when you system informed us that the form 8814 was "not available". Since we did not understand what form this was or why it was not available until 3/31/22 according to the automated message, we set up an appointment to talk to one of your tax experts. It turns out your company did not have the 8814 form in your system even though both my husband and I accessed the form easily on the IRS website. After speaking with a Rep who could not tell us why, 20 minute call and hold for a supervisor or someone more expert than him. We spoke to someone else who confirmed that your company needed to "upload" the form. This form is utilized to calculate our tax liability on a 1099-DIV account the we put $50,000 into for our Daughter's (6 years old) future college, wedding or home expenses. I felt punished as a consumer of your product and annoyed that I was being told to wait over 30 days to file taxes I had worked very hard to complete as the owner of a home business, wife, and homeschooling parents of a gifted 6 year old that is in 3rd grade. We are busy, this was hugely inconvenient and unprofessional and frankly made me think about the fact that there are other self prepared services out there and maybe I should explore them. This is a situation that should not have taken more than 24 - 48 hours to address. Luckily for US, you all did get around to addressing the minor fix a bit more than 30 days, but not the full 44 you had indicated. I actually recommended your product before this situation to a friend of mind because she was unhappy with her tax person. Not a fan any more.
Date published: 2022-03-19
Rated 5 out of 5 by from Very pleased! We had some issues because my inheritance complicated what normally would happen with my taxes, but Temisha helped us and was so wonderful. Art helped us too but his phone connection was poor. I'm highly impressed that they did call within 5 minutes as the service promises. I would still highly recommend TurboTax to everyone because it did 31 pages of math I can't do.
Date published: 2022-03-19
Rated 5 out of 5 by from I can do my taxes accurately, myself, at home Taxes are not much fun to deal with, but Turbo Tax helps me get it done.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is easy to use TurboTax is easy to use and file taxes. The experts are helpful.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbotax is awesome except for charge for military i enjoy turbotax but it charged a large amount for military simple form.
Date published: 2022-03-19
Rated 5 out of 5 by from Good service Very professional and thorough. Would recommend Turbo Tax
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax still outstanding! I have used TurboTax to file my taxes for many years. Usually use Deluxe version, to file federal and state returns. Upgrade when needed to handle real estate sale and purchase, stock sale, etc. I like the Easy Step, but also being able to go directly to any forms.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is easy to use and accurate. TurboTax is easy to use and accurate. TurboTax takes the worry out of filing my tax return.
Date published: 2022-03-19
Rated 3 out of 5 by from Needs to improve I've been using this to file a trust return for 3 years now. I doesn't have ease of user features as other products. Things like importing forms are missing so I have to enter myself. This adds the possibility of errors. Overall the price is much higher than other products. The state tax product should be included at tis price. I feel there should be a trust only version of the product as I do not like paying for business features for a trust return. it seems like a money grab especially when other products keep getting better but this one is in a time warp. I've looked at other products and they are not any better.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4251
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Process for first time. As someone who was not taught how to do taxes, turbo tax made this process easy for me.
Date published: 2022-03-19
Rated 1 out of 5 by from Disappointed We have been using your product for upwards of 6 years. This year you let us down. I was ready to file our taxes after a lot of work on my behalf to do so when you system informed us that the form 8814 was "not available". Since we did not understand what form this was or why it was not available until 3/31/22 according to the automated message, we set up an appointment to talk to one of your tax experts. It turns out your company did not have the 8814 form in your system even though both my husband and I accessed the form easily on the IRS website. After speaking with a Rep who could not tell us why, 20 minute call and hold for a supervisor or someone more expert than him. We spoke to someone else who confirmed that your company needed to "upload" the form. This form is utilized to calculate our tax liability on a 1099-DIV account the we put $50,000 into for our Daughter's (6 years old) future college, wedding or home expenses. I felt punished as a consumer of your product and annoyed that I was being told to wait over 30 days to file taxes I had worked very hard to complete as the owner of a home business, wife, and homeschooling parents of a gifted 6 year old that is in 3rd grade. We are busy, this was hugely inconvenient and unprofessional and frankly made me think about the fact that there are other self prepared services out there and maybe I should explore them. This is a situation that should not have taken more than 24 - 48 hours to address. Luckily for US, you all did get around to addressing the minor fix a bit more than 30 days, but not the full 44 you had indicated. I actually recommended your product before this situation to a friend of mind because she was unhappy with her tax person. Not a fan any more.
Date published: 2022-03-19
Rated 5 out of 5 by from Very pleased! We had some issues because my inheritance complicated what normally would happen with my taxes, but Temisha helped us and was so wonderful. Art helped us too but his phone connection was poor. I'm highly impressed that they did call within 5 minutes as the service promises. I would still highly recommend TurboTax to everyone because it did 31 pages of math I can't do.
Date published: 2022-03-19
Rated 5 out of 5 by from I can do my taxes accurately, myself, at home Taxes are not much fun to deal with, but Turbo Tax helps me get it done.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is easy to use TurboTax is easy to use and file taxes. The experts are helpful.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbotax is awesome except for charge for military i enjoy turbotax but it charged a large amount for military simple form.
Date published: 2022-03-19
Rated 5 out of 5 by from Good service Very professional and thorough. Would recommend Turbo Tax
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax still outstanding! I have used TurboTax to file my taxes for many years. Usually use Deluxe version, to file federal and state returns. Upgrade when needed to handle real estate sale and purchase, stock sale, etc. I like the Easy Step, but also being able to go directly to any forms.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is easy to use and accurate. TurboTax is easy to use and accurate. TurboTax takes the worry out of filing my tax return.
Date published: 2022-03-19
Rated 3 out of 5 by from Needs to improve I've been using this to file a trust return for 3 years now. I doesn't have ease of user features as other products. Things like importing forms are missing so I have to enter myself. This adds the possibility of errors. Overall the price is much higher than other products. The state tax product should be included at tis price. I feel there should be a trust only version of the product as I do not like paying for business features for a trust return. it seems like a money grab especially when other products keep getting better but this one is in a time warp. I've looked at other products and they are not any better.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4251