TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from easy Easy to use. info is stored from year to year making it quicker to file!
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax Is Awesome Easy to work with - software is intuitive. I didn't have any issues.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is very convenient! First time tax filer here, and TurboTax made everything very easy and user friendly. I was concerned about making mistakes, but each step had clear concise instruction that were easy to follow. Great job!
Date published: 2022-03-19
Rated 2 out of 5 by from Tedious at best The process to get assigned to an expert is overly tedious and time consuming! Once you have all of your documents uploaded and some basic questions and you should be assigned, but no, this not what happens. I got assigned an expert, and I then got an email from someone else. She was great. If she couldn’t see a clear copy, she had me send again. No problem.
Date published: 2022-03-19
Rated 5 out of 5 by from Thank You For Being Patient I was scrambling to get everything in order and Dawn helped to explain all the steps and everything I needed to gather. Extremely patient with my long delays between messages..
Date published: 2022-03-19
Rated 5 out of 5 by from Awesome!! I LOVED THAT I WAS ABLE TO GET QUICK ASSISTANCE AND MY QUESTIONS ANSWERED!!
Date published: 2022-03-19
Rated 3 out of 5 by from e-filing gone rogue I have never had such a bad experience in prior years trying to e-file. It is though someone hacked the Intuit website!
Date published: 2022-03-19
Rated 5 out of 5 by from great experience quick and easy and i enjoyed every step of the process
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is a great program Very good program, we had to file amend our return and it was very easy with turbo tax.
Date published: 2022-03-19
Rated 5 out of 5 by from Awful.... I filed for the last four years. The first year went smooth, but it has only gotten worse with every year. They just want more and more info... This year I had the chance to enter a few W2's witch which wasn't to bad, but when I got to the end to file it wanted me to pay $179.00 for the free tax service because it was saying I have a $1 contribution into my retirement fund for 2021. I had to deal with three different tech'ies. The first one had me delete a for I had no idea what was for. The second tech had no idea what to do. The third tech got whole of some supervisor of theirs and decided to issue a full discount for the deluxe edition I was required to complete in order to file my return. They stated to wait while they missed me a full discount...about 10 mins later they asked if all my issues where resolved after me following all of their on screen prompts. I stated I still had another $79 charge on my account that I thought was going to be taken care of...they told me to wait while yet another person stepped in and applied the rest of my discount. After another 20min.s or so everything looked to e of. I ended the chat. To file with auto deposit you need your credit karma account. It would not let me get into my account without proving it was me. I just lost my phone and am waiting on a replacement...that's how stupid this all was. So to prove its me I need to get into a yahoo account...it won't let me, same issue! After finally putting g the same frequency password in ten times it finally lets me in to follow the trail all the way back to turbo tax. That's where a dialog box finally popped up with my routing number and account number already listed. So after 6-7-8? hrs or so I finally get to write this awesome novel and say thanks everyone on the turbo tax team that has helped. You guys are all rockstar's at what you do, ill see you all around in a spin!!!
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4250
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy Easy to use. info is stored from year to year making it quicker to file!
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax Is Awesome Easy to work with - software is intuitive. I didn't have any issues.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is very convenient! First time tax filer here, and TurboTax made everything very easy and user friendly. I was concerned about making mistakes, but each step had clear concise instruction that were easy to follow. Great job!
Date published: 2022-03-19
Rated 2 out of 5 by from Tedious at best The process to get assigned to an expert is overly tedious and time consuming! Once you have all of your documents uploaded and some basic questions and you should be assigned, but no, this not what happens. I got assigned an expert, and I then got an email from someone else. She was great. If she couldn’t see a clear copy, she had me send again. No problem.
Date published: 2022-03-19
Rated 5 out of 5 by from Thank You For Being Patient I was scrambling to get everything in order and Dawn helped to explain all the steps and everything I needed to gather. Extremely patient with my long delays between messages..
Date published: 2022-03-19
Rated 5 out of 5 by from Awesome!! I LOVED THAT I WAS ABLE TO GET QUICK ASSISTANCE AND MY QUESTIONS ANSWERED!!
Date published: 2022-03-19
Rated 3 out of 5 by from e-filing gone rogue I have never had such a bad experience in prior years trying to e-file. It is though someone hacked the Intuit website!
Date published: 2022-03-19
Rated 5 out of 5 by from great experience quick and easy and i enjoyed every step of the process
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is a great program Very good program, we had to file amend our return and it was very easy with turbo tax.
Date published: 2022-03-19
Rated 5 out of 5 by from Awful.... I filed for the last four years. The first year went smooth, but it has only gotten worse with every year. They just want more and more info... This year I had the chance to enter a few W2's witch which wasn't to bad, but when I got to the end to file it wanted me to pay $179.00 for the free tax service because it was saying I have a $1 contribution into my retirement fund for 2021. I had to deal with three different tech'ies. The first one had me delete a for I had no idea what was for. The second tech had no idea what to do. The third tech got whole of some supervisor of theirs and decided to issue a full discount for the deluxe edition I was required to complete in order to file my return. They stated to wait while they missed me a full discount...about 10 mins later they asked if all my issues where resolved after me following all of their on screen prompts. I stated I still had another $79 charge on my account that I thought was going to be taken care of...they told me to wait while yet another person stepped in and applied the rest of my discount. After another 20min.s or so everything looked to e of. I ended the chat. To file with auto deposit you need your credit karma account. It would not let me get into my account without proving it was me. I just lost my phone and am waiting on a replacement...that's how stupid this all was. So to prove its me I need to get into a yahoo account...it won't let me, same issue! After finally putting g the same frequency password in ten times it finally lets me in to follow the trail all the way back to turbo tax. That's where a dialog box finally popped up with my routing number and account number already listed. So after 6-7-8? hrs or so I finally get to write this awesome novel and say thanks everyone on the turbo tax team that has helped. You guys are all rockstar's at what you do, ill see you all around in a spin!!!
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4250