TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Turbo Tax was frustrating In previous years I have completed and used Turbo Tax since 2016 and this was difficult to complete as autofill did not function. I had to input all my information. In past years I purchase Turbo Tax CD-ROM and this year I used Turbo Tax online. I am disappointed. And towards the end I kept removing the Premium Service and it kept adding it on its own. The amount paid was not what was anticipated.
Date published: 2022-03-19
Rated 5 out of 5 by from Navigating TurboTax with Confidence I have used TurboTax for over 10 years now and I continue to be impressed with the user friendliness and ease in completing my return each year. I appreciate the helpful prompts that explain in more detail and the search content that help guide me in uncertain situations, especially in the deductions section. I don't have a simple or complex return, but I feel confident when navigating through the comprehensive sections of TurboTax Deluxe to complete my return.
Date published: 2022-03-19
Rated 5 out of 5 by from easy easy to understand and navigate. helpful knowledge
Date published: 2022-03-19
Rated 5 out of 5 by from good communication,questions answer great communications all my question and doubts were answer
Date published: 2022-03-19
Rated 5 out of 5 by from Easy to use TurboTax is a very good software. It is easy to use and can direct you step by step to complete the tax filing.
Date published: 2022-03-19
Rated 1 out of 5 by from TurboTax Sucks and Is Not User Friendly!!!! I don't even know where to start. I have been working on my taxes for hours now. Something is wrong with the CD/download version. It only allows you to use your 2019 AGI to use for the state EIC (when the website version uses the CORRECT previous year of 2020 AGI for EIC). There was no way to fix this trust me I tried EVERYTHING. I restarted my tax return 7 times. Finally after seeing there is no live chat to assist me, I restarted one more time and uploaded my 2020 pdf tax return (you can only do this at the VERY BEGINNING if you completely restart your entire tax return and enter everything in by hand) and that finally fixed the problem. I HATE how it is so freaking difficult to go back after you've answered certain questions. You pretty much have to restart if you answer a single question wrong. So stupid. I used to love TurboTax, now I will look for another website to use. I don't care how expensive it is I will never use this again because of how you are unable to go back and change answers on questions. It simply doesn't give you the option anymore even after logging in and out and restarting that section of the return. The download version is even worse than the website one by the way.
Date published: 2022-03-19
Rated 5 out of 5 by from I loved TurboTax It was super easy to use! I loved it and recommend it to everyone.
Date published: 2022-03-19
Rated 4 out of 5 by from TurboTax thumbs up It took me awhile and I was apprehensive. I DID IT! Next year, I will get help from the experts.
Date published: 2022-03-19
Rated 5 out of 5 by from AWESOME Although I didn't receive a refund this year, I still choose Turbo Tax. My employment status will change next for 2022
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is the greatest thing since sliced bread Anything that makes doing our crazy taxes easier is great
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4239
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax was frustrating In previous years I have completed and used Turbo Tax since 2016 and this was difficult to complete as autofill did not function. I had to input all my information. In past years I purchase Turbo Tax CD-ROM and this year I used Turbo Tax online. I am disappointed. And towards the end I kept removing the Premium Service and it kept adding it on its own. The amount paid was not what was anticipated.
Date published: 2022-03-19
Rated 5 out of 5 by from Navigating TurboTax with Confidence I have used TurboTax for over 10 years now and I continue to be impressed with the user friendliness and ease in completing my return each year. I appreciate the helpful prompts that explain in more detail and the search content that help guide me in uncertain situations, especially in the deductions section. I don't have a simple or complex return, but I feel confident when navigating through the comprehensive sections of TurboTax Deluxe to complete my return.
Date published: 2022-03-19
Rated 5 out of 5 by from easy easy to understand and navigate. helpful knowledge
Date published: 2022-03-19
Rated 5 out of 5 by from good communication,questions answer great communications all my question and doubts were answer
Date published: 2022-03-19
Rated 5 out of 5 by from Easy to use TurboTax is a very good software. It is easy to use and can direct you step by step to complete the tax filing.
Date published: 2022-03-19
Rated 1 out of 5 by from TurboTax Sucks and Is Not User Friendly!!!! I don't even know where to start. I have been working on my taxes for hours now. Something is wrong with the CD/download version. It only allows you to use your 2019 AGI to use for the state EIC (when the website version uses the CORRECT previous year of 2020 AGI for EIC). There was no way to fix this trust me I tried EVERYTHING. I restarted my tax return 7 times. Finally after seeing there is no live chat to assist me, I restarted one more time and uploaded my 2020 pdf tax return (you can only do this at the VERY BEGINNING if you completely restart your entire tax return and enter everything in by hand) and that finally fixed the problem. I HATE how it is so freaking difficult to go back after you've answered certain questions. You pretty much have to restart if you answer a single question wrong. So stupid. I used to love TurboTax, now I will look for another website to use. I don't care how expensive it is I will never use this again because of how you are unable to go back and change answers on questions. It simply doesn't give you the option anymore even after logging in and out and restarting that section of the return. The download version is even worse than the website one by the way.
Date published: 2022-03-19
Rated 5 out of 5 by from I loved TurboTax It was super easy to use! I loved it and recommend it to everyone.
Date published: 2022-03-19
Rated 4 out of 5 by from TurboTax thumbs up It took me awhile and I was apprehensive. I DID IT! Next year, I will get help from the experts.
Date published: 2022-03-19
Rated 5 out of 5 by from AWESOME Although I didn't receive a refund this year, I still choose Turbo Tax. My employment status will change next for 2022
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is the greatest thing since sliced bread Anything that makes doing our crazy taxes easier is great
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4239