TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Awesome! Everything is new for me in the US, it was a great help!
Date published: 2021-02-21
Rated 5 out of 5 by from Thank you, good job It was hard to do at first, but I did it I had to do it
Date published: 2021-02-21
Rated 5 out of 5 by from excellent This was a straight forward process. Easy to understand.
Date published: 2021-02-21
Rated 5 out of 5 by from awesome and easy I find it easy to do my own taxes. Turbo Tax walks you through it and explains along the way! Very easy!
Date published: 2021-02-21
Rated 2 out of 5 by from Rounding issue created extra work and frustration I have been using Turbotax for over 8 years, but this is the first year my husband and I have had sales of stocks to enter. We had several sales with less than $1.00 wash disallowed, and because turbotax was rounding these amounts down to 0, it caused a problem with the completecheck. I was unable to e-file the return until I went into each of the 10 sales and edited the wash disallowed amount to $1.00. I had to sort through 9 pages of sales in order to do this while also referencing the printout of our 1099-B. If the turbotax software did not insist on rounding these numbers, my return would have been simple, fast, and easy. Instead, it took me almost 2 hours to dissect the problem, determine the solution, and locate and edit all 10 sales with the wash amounts rounded to 0. I have been doing my taxes by myself since I was 18, back when we still used the paper forms and instruction books that always seemed like they were written in a foreign language, and I have been a fan of turbotax since I purchased my first computer. However, this was the first year I have wished I would have just paid an accountant to deal with our taxes as the frustration was hardly worth the amount of money it saved me. I hope in the future, turbotax will consider not force-rounding their numbers so that this problem does not occur. Otherwise, I will be switching to a program that does not have this issue.
Date published: 2021-02-21
Rated 5 out of 5 by from Thank God Tracy was absolutely wonderful. She’s kind she’s calm and she’s knowledgeable. I was at the end of my rope with the situation that I could not find my way around but Tracy made it manageable and helped to get it resolved. Having been a customer service rep I can tell you it’s a tough job and I’m very picky about the kind of service I get. She is top-of-the-line! I had problems with being able to find my school tax code and also the information for schedule H filing for the state of Wisconsin neither of which I could’ve done without one of your reps on the other side it was very confusing and it would be good if someone could pay attention to that before next year? Thank you Tracy thanks for your help!
Date published: 2021-02-21
Rated 5 out of 5 by from Awesome Great app easy to do love it the easiest way get your taxes done at home
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax was excellent Turbo Tax was easy to use and made the prosses easy.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is worth your time I have been using Turbo Tax for 5 years. They have answers to questions as well as all of the new laws/situations. So easy and always help if needed.
Date published: 2021-02-21
Rated 4 out of 5 by from TurboTax Review Turbo Tax was not as difficult as I expected, when I needed a question answered I had a reply in a very short time and it was very helpful
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 4183
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome! Everything is new for me in the US, it was a great help!
Date published: 2021-02-21
Rated 5 out of 5 by from Thank you, good job It was hard to do at first, but I did it I had to do it
Date published: 2021-02-21
Rated 5 out of 5 by from excellent This was a straight forward process. Easy to understand.
Date published: 2021-02-21
Rated 5 out of 5 by from awesome and easy I find it easy to do my own taxes. Turbo Tax walks you through it and explains along the way! Very easy!
Date published: 2021-02-21
Rated 2 out of 5 by from Rounding issue created extra work and frustration I have been using Turbotax for over 8 years, but this is the first year my husband and I have had sales of stocks to enter. We had several sales with less than $1.00 wash disallowed, and because turbotax was rounding these amounts down to 0, it caused a problem with the completecheck. I was unable to e-file the return until I went into each of the 10 sales and edited the wash disallowed amount to $1.00. I had to sort through 9 pages of sales in order to do this while also referencing the printout of our 1099-B. If the turbotax software did not insist on rounding these numbers, my return would have been simple, fast, and easy. Instead, it took me almost 2 hours to dissect the problem, determine the solution, and locate and edit all 10 sales with the wash amounts rounded to 0. I have been doing my taxes by myself since I was 18, back when we still used the paper forms and instruction books that always seemed like they were written in a foreign language, and I have been a fan of turbotax since I purchased my first computer. However, this was the first year I have wished I would have just paid an accountant to deal with our taxes as the frustration was hardly worth the amount of money it saved me. I hope in the future, turbotax will consider not force-rounding their numbers so that this problem does not occur. Otherwise, I will be switching to a program that does not have this issue.
Date published: 2021-02-21
Rated 5 out of 5 by from Thank God Tracy was absolutely wonderful. She’s kind she’s calm and she’s knowledgeable. I was at the end of my rope with the situation that I could not find my way around but Tracy made it manageable and helped to get it resolved. Having been a customer service rep I can tell you it’s a tough job and I’m very picky about the kind of service I get. She is top-of-the-line! I had problems with being able to find my school tax code and also the information for schedule H filing for the state of Wisconsin neither of which I could’ve done without one of your reps on the other side it was very confusing and it would be good if someone could pay attention to that before next year? Thank you Tracy thanks for your help!
Date published: 2021-02-21
Rated 5 out of 5 by from Awesome Great app easy to do love it the easiest way get your taxes done at home
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax was excellent Turbo Tax was easy to use and made the prosses easy.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is worth your time I have been using Turbo Tax for 5 years. They have answers to questions as well as all of the new laws/situations. So easy and always help if needed.
Date published: 2021-02-21
Rated 4 out of 5 by from TurboTax Review Turbo Tax was not as difficult as I expected, when I needed a question answered I had a reply in a very short time and it was very helpful
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 4183