TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Great Tax product Always so easy to file my tax return. Step by step questions make sure all income and deductions are covered.
Date published: 2022-03-20
Rated 5 out of 5 by from Great service! Very easy to do because of the step by step instructions that were on each page for me. Also, taking pictures of my tax forms made it much easier.
Date published: 2022-03-20
Rated 5 out of 5 by from Great service !!! Had an issue and an expert resolved it within minutes. Thanks !
Date published: 2022-03-20
Rated 4 out of 5 by from Great tool but need update It is quite self explanatory. However, there is some bugs that automatically brought information from last year to this year .
Date published: 2022-03-20
Rated 5 out of 5 by from turbo tax is easy to use and great help my experience with turbo tax has been great for the past few years
Date published: 2022-03-20
Rated 4 out of 5 by from allows me to do it myself Our tax documents are always here there and everywhere. I'm so glad I can do my taxes easily from my home computer
Date published: 2022-03-20
Rated 4 out of 5 by from I am pleased with Turbo Tax I like that Turbo Tax offers so much help with filing taxes. The additional help makes filing easier
Date published: 2022-03-20
Rated 5 out of 5 by from Having A TurboTax Live Expert Is Worth It! I was in the middle of filing my 2021 taxes by myself with TurboTax and realized that I was doing something wrong and couldn’t figure out. I was gonna owe back a lot, so I decided to get a TurboTax Live expert instead. That was the best decision! Nicole was my expert and she was great! She got me a nice amount back, when I thought I was gonna have to owe! I would absolutely recommend getting a TurboTax Live Expert!
Date published: 2022-03-20
Rated 2 out of 5 by from Drastic Downturn in User Experience I've used TurboTax for years, and this is--by far--the most frustrating year of doing my taxes through the program. The update/load times were unbelievably slow. When inputting information, the program apparently ran MANY calculations on the back end, and I would spend literal minutes waiting for the program to advance to the next prompt and to update the estimate of my return. The user experience has dramatically declined, and I will seriously consider other vendors next year when doing my taxes.
Date published: 2022-03-20
Rated 3 out of 5 by from Another year of no usability improvements TurboTax churns out the exact same software product year after year with no usability improvements. Pure profit machine with no budget allocated to customer experience advancement. For example, why can't I save my bank account info and driver's license info? Why do I have to re-enter that every year? At least copy what I entered for federal into my state submission. The wizard flows can also be excessively rigid -- if I want to recheck one specific piece of information, don't make me have to go through an entire wizard again just to get to it.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4155
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Tax product Always so easy to file my tax return. Step by step questions make sure all income and deductions are covered.
Date published: 2022-03-20
Rated 5 out of 5 by from Great service! Very easy to do because of the step by step instructions that were on each page for me. Also, taking pictures of my tax forms made it much easier.
Date published: 2022-03-20
Rated 5 out of 5 by from Great service !!! Had an issue and an expert resolved it within minutes. Thanks !
Date published: 2022-03-20
Rated 4 out of 5 by from Great tool but need update It is quite self explanatory. However, there is some bugs that automatically brought information from last year to this year .
Date published: 2022-03-20
Rated 5 out of 5 by from turbo tax is easy to use and great help my experience with turbo tax has been great for the past few years
Date published: 2022-03-20
Rated 4 out of 5 by from allows me to do it myself Our tax documents are always here there and everywhere. I'm so glad I can do my taxes easily from my home computer
Date published: 2022-03-20
Rated 4 out of 5 by from I am pleased with Turbo Tax I like that Turbo Tax offers so much help with filing taxes. The additional help makes filing easier
Date published: 2022-03-20
Rated 5 out of 5 by from Having A TurboTax Live Expert Is Worth It! I was in the middle of filing my 2021 taxes by myself with TurboTax and realized that I was doing something wrong and couldn’t figure out. I was gonna owe back a lot, so I decided to get a TurboTax Live expert instead. That was the best decision! Nicole was my expert and she was great! She got me a nice amount back, when I thought I was gonna have to owe! I would absolutely recommend getting a TurboTax Live Expert!
Date published: 2022-03-20
Rated 2 out of 5 by from Drastic Downturn in User Experience I've used TurboTax for years, and this is--by far--the most frustrating year of doing my taxes through the program. The update/load times were unbelievably slow. When inputting information, the program apparently ran MANY calculations on the back end, and I would spend literal minutes waiting for the program to advance to the next prompt and to update the estimate of my return. The user experience has dramatically declined, and I will seriously consider other vendors next year when doing my taxes.
Date published: 2022-03-20
Rated 3 out of 5 by from Another year of no usability improvements TurboTax churns out the exact same software product year after year with no usability improvements. Pure profit machine with no budget allocated to customer experience advancement. For example, why can't I save my bank account info and driver's license info? Why do I have to re-enter that every year? At least copy what I entered for federal into my state submission. The wizard flows can also be excessively rigid -- if I want to recheck one specific piece of information, don't make me have to go through an entire wizard again just to get to it.
Date published: 2022-03-20
All TurboTax® Offerings Reviews - Page 4155