TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Passed Smart Check, but still won't e-file in CA I sold a rental property in 2022. It was a bit difficult to enter the data in Turbo Tax for the rental sale, but I got it all entered. It passed Smart Check Fed, and Smart Check State for CA. When I went to e-file, and paid the $25.00 to e-file in CA, once it tried to transmit, it said it was unable to e-file for CA since form 593 for CA real estate withholding was not filled out. I then had to go back and fill out form 593, but it seems very strange that this would not have been caught by the smart check utility.
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax so easy to use Using TurboTax is fast and easy. If you need help, you get it right away. It's awesome.
Date published: 2023-04-09
Rated 2 out of 5 by from Sign in problems/concerns I have an account, was able to sign-in without a problem. When I tired to sign-in using Turbo Tax I kept getting error messages. To matters worse there is no contact information to speak with an actual customer service rep. Not sure if I want to continue with Turbo Tax.
Date published: 2023-04-09
Rated 1 out of 5 by from Sucks You know what you're doing this could be free, you suck
Date published: 2023-04-09
Rated 2 out of 5 by from Turbo tax online works better than the desktop ver This year I bought the Turbo Tax from Costco and I found it's very difficult to use. The way it walks me through questions are not as easy as the online version (I used 3 years in a row for online). Turn out, with the online version I get $2K more than the desktop. So I have to go back step by step and compare with the online version to find missing steps. Very disappointing!
Date published: 2023-04-09
Rated 3 out of 5 by from For first Timer If you filling first time with CD download you will not get any Online customer support or Chat Support unless you pay extra.
Date published: 2023-04-09
Rated 5 out of 5 by from first time user very simple and easy to use. it took me about 15 minutes
Date published: 2023-04-09
Rated 5 out of 5 by from Taxes aren't fun but Turbo Tax eases the pain We've used Turbo Tax for several years. It's very convenient to have our returns stored and accessible electronically. It's also a great resource to ask specific questions and get clear answers. We also appreciate the encouragement along the way!
Date published: 2023-04-09
Rated 5 out of 5 by from love it very fast and simple to use! I would definitely recommend using this app to anyone who is a first timer.
Date published: 2023-04-09
Rated 1 out of 5 by from na still charge us for the free version and I just do not understand why.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4068
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Passed Smart Check, but still won't e-file in CA I sold a rental property in 2022. It was a bit difficult to enter the data in Turbo Tax for the rental sale, but I got it all entered. It passed Smart Check Fed, and Smart Check State for CA. When I went to e-file, and paid the $25.00 to e-file in CA, once it tried to transmit, it said it was unable to e-file for CA since form 593 for CA real estate withholding was not filled out. I then had to go back and fill out form 593, but it seems very strange that this would not have been caught by the smart check utility.
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax so easy to use Using TurboTax is fast and easy. If you need help, you get it right away. It's awesome.
Date published: 2023-04-09
Rated 2 out of 5 by from Sign in problems/concerns I have an account, was able to sign-in without a problem. When I tired to sign-in using Turbo Tax I kept getting error messages. To matters worse there is no contact information to speak with an actual customer service rep. Not sure if I want to continue with Turbo Tax.
Date published: 2023-04-09
Rated 1 out of 5 by from Sucks You know what you're doing this could be free, you suck
Date published: 2023-04-09
Rated 2 out of 5 by from Turbo tax online works better than the desktop ver This year I bought the Turbo Tax from Costco and I found it's very difficult to use. The way it walks me through questions are not as easy as the online version (I used 3 years in a row for online). Turn out, with the online version I get $2K more than the desktop. So I have to go back step by step and compare with the online version to find missing steps. Very disappointing!
Date published: 2023-04-09
Rated 3 out of 5 by from For first Timer If you filling first time with CD download you will not get any Online customer support or Chat Support unless you pay extra.
Date published: 2023-04-09
Rated 5 out of 5 by from first time user very simple and easy to use. it took me about 15 minutes
Date published: 2023-04-09
Rated 5 out of 5 by from Taxes aren't fun but Turbo Tax eases the pain We've used Turbo Tax for several years. It's very convenient to have our returns stored and accessible electronically. It's also a great resource to ask specific questions and get clear answers. We also appreciate the encouragement along the way!
Date published: 2023-04-09
Rated 5 out of 5 by from love it very fast and simple to use! I would definitely recommend using this app to anyone who is a first timer.
Date published: 2023-04-09
Rated 1 out of 5 by from na still charge us for the free version and I just do not understand why.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4068