TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Awesome service! I have used Turbo Tax (TT) for years and have not had any issues. I do not see myself using another tax prep service in the future. TT rocks!!
Date published: 2021-02-25
Rated 5 out of 5 by from EXCELLENT Customer Service!!! Had a few kinks Customer Service helped me greatly with kinks!!
Date published: 2021-02-25
Rated 2 out of 5 by from not so smooth this year Issues with importing the 1099-B seemed to be resolved but not after spending extra hours trying to fix. I'm strongly considering a different service next year.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is easy It is easy to understand and use. Very fast and let's me download file to double check. Love the convenience of filing on line too. Thanks...
Date published: 2021-02-25
Rated 5 out of 5 by from GOOD TAX SOFTWARE Easy to follow. A excellent product easy to use and accurate.
Date published: 2021-02-25
Rated 4 out of 5 by from It's great I had a good experience. very informative and helpful
Date published: 2021-02-25
Rated 1 out of 5 by from TURBO TAX WAS HORRIBLE THIS YEAR!!!!!! I have been filing my taxes using Turbo Tax for the past 7 years and this was the first year I had HUGE HUGE issues with trying to file. I live in the State of Wisconsin on I was on FLMA (Maternity Leave) and had a question asking if any of us took that this year so I marked yes. In the State of Wisconsin, we will not get a 1099G form it is reported on our W2 in box 14. So when I went to file our taxes the federal went through but the state kept getting kicked back saying that I could not e-file because I didn't have one or more forests. (Like I know what that means.) I called multiple times to try and figure it out and everyone was very nice and trying to be as helpful as possible. Turbo Tax - SHOULD HAVE HAD LANGUAGE SAY THAT THE REASON MY STATE TAXES WERENT BE E-FILED IS BECAUSE IT WANTED ANOTHER FORM AND THEN LIST THE MISSING FORMS (1099G). I had to go all the way back through my already submitted Federal Taxes and unclick that I was on Maternity Leave this past year in order for it to go through!!!!!
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is GREAT!! I've using TurboTax for many years and it has never disappointed me. I wouldn't use any other means to do my taxes
Date published: 2021-02-25
Rated 1 out of 5 by from I AM NOT HAPPY WITH MY TURBO TAX EXPERIENCE MY 2020 FEDERAL TAXES, ACCORDING TO THE TURBO TAX E-MAILS, HAVE BEEN REJECTED 5 TIMES TODAY. I CALLED TURBO TAX AND A FEMALE CALLED ME BACK 30 MINUTES LATER AND GAVE ME A NUMBER TO PLUG I TO THE 2019 GROSS INCOME NUMBER ($4515) WHICH I USED AND STILL TURBO TAX SENDS ME 3 MORE E-MAILS INDICATING MY FEDERAL TAX HAS BEEN REJECTED BY THE IRS. I'D LIKE SOMEONE TO FIND OUT WHAT I HAVE TO DO TO GET MY FEDERAL TAX FILING ACCEPTED BY THE IRS.
Date published: 2021-02-25
Rated 5 out of 5 by from Excellent program, easy to use This is my 9th year using Turbotax, love it. Easy to use
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 4057
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome service! I have used Turbo Tax (TT) for years and have not had any issues. I do not see myself using another tax prep service in the future. TT rocks!!
Date published: 2021-02-25
Rated 5 out of 5 by from EXCELLENT Customer Service!!! Had a few kinks Customer Service helped me greatly with kinks!!
Date published: 2021-02-25
Rated 2 out of 5 by from not so smooth this year Issues with importing the 1099-B seemed to be resolved but not after spending extra hours trying to fix. I'm strongly considering a different service next year.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is easy It is easy to understand and use. Very fast and let's me download file to double check. Love the convenience of filing on line too. Thanks...
Date published: 2021-02-25
Rated 5 out of 5 by from GOOD TAX SOFTWARE Easy to follow. A excellent product easy to use and accurate.
Date published: 2021-02-25
Rated 4 out of 5 by from It's great I had a good experience. very informative and helpful
Date published: 2021-02-25
Rated 1 out of 5 by from TURBO TAX WAS HORRIBLE THIS YEAR!!!!!! I have been filing my taxes using Turbo Tax for the past 7 years and this was the first year I had HUGE HUGE issues with trying to file. I live in the State of Wisconsin on I was on FLMA (Maternity Leave) and had a question asking if any of us took that this year so I marked yes. In the State of Wisconsin, we will not get a 1099G form it is reported on our W2 in box 14. So when I went to file our taxes the federal went through but the state kept getting kicked back saying that I could not e-file because I didn't have one or more forests. (Like I know what that means.) I called multiple times to try and figure it out and everyone was very nice and trying to be as helpful as possible. Turbo Tax - SHOULD HAVE HAD LANGUAGE SAY THAT THE REASON MY STATE TAXES WERENT BE E-FILED IS BECAUSE IT WANTED ANOTHER FORM AND THEN LIST THE MISSING FORMS (1099G). I had to go all the way back through my already submitted Federal Taxes and unclick that I was on Maternity Leave this past year in order for it to go through!!!!!
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is GREAT!! I've using TurboTax for many years and it has never disappointed me. I wouldn't use any other means to do my taxes
Date published: 2021-02-25
Rated 1 out of 5 by from I AM NOT HAPPY WITH MY TURBO TAX EXPERIENCE MY 2020 FEDERAL TAXES, ACCORDING TO THE TURBO TAX E-MAILS, HAVE BEEN REJECTED 5 TIMES TODAY. I CALLED TURBO TAX AND A FEMALE CALLED ME BACK 30 MINUTES LATER AND GAVE ME A NUMBER TO PLUG I TO THE 2019 GROSS INCOME NUMBER ($4515) WHICH I USED AND STILL TURBO TAX SENDS ME 3 MORE E-MAILS INDICATING MY FEDERAL TAX HAS BEEN REJECTED BY THE IRS. I'D LIKE SOMEONE TO FIND OUT WHAT I HAVE TO DO TO GET MY FEDERAL TAX FILING ACCEPTED BY THE IRS.
Date published: 2021-02-25
Rated 5 out of 5 by from Excellent program, easy to use This is my 9th year using Turbotax, love it. Easy to use
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 4057