TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Good program Easy to use, very thorough, works well with my brokerage
Date published: 2022-03-25
Rated 5 out of 5 by from TT continues to help with clarity and security. Title says it. I was able to continue process after lapse of a month and everything was easy to pick up again and finish. Peace of mind is rare these days.
Date published: 2022-03-25
Rated 5 out of 5 by from Awesome service Got my stuff done right! Best turbo taxes around :)
Date published: 2022-03-25
Rated 5 out of 5 by from Great Service Call back feature is great, and the people are knowledgeable.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is awesome Very helpful, very nice. Went better than I expected.
Date published: 2022-03-25
Rated 5 out of 5 by from Easy and reliable Turbo tax always makes it easy to get into the tax filing mood. It is easy from start to finish!
Date published: 2022-03-25
Rated 2 out of 5 by from On line help is confusing, and way too difficult. In 2022 an easy to access, readily available live chat help area should be a part of this program. I spent over an hour messing around just trying to find software help. After an hour, and much trial and error, the program glitch resolved itself. Time is money, this is inexcusable.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is good! Turbo tax is very user friendly! Easy to use. Does needed job quickly.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax did the heavy lifting. Turbo Tax full-service help put my mind at ease. I typically do the taxes myself (with Turbo Tax), but this year was a little more complicated. Between Covid relief and adding a little one to the family, I knew we needed help.
Date published: 2022-03-25
Rated 4 out of 5 by from Overall - Good, but still encountered bugs. The final product was good. I did encounter bugs and problems that required me to delete certain sections and start over. The program lacked the capability to simply fix an entry and go on. Example was Schedule E where we had both royalty and rental income which requires separate worksheets. At some point income was reported for both rental and royalty income in the same section. I could not fix this situation without deleting the entire section and starting over. In addition 1099 Misc caused some issues within the program.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 4035
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good program Easy to use, very thorough, works well with my brokerage
Date published: 2022-03-25
Rated 5 out of 5 by from TT continues to help with clarity and security. Title says it. I was able to continue process after lapse of a month and everything was easy to pick up again and finish. Peace of mind is rare these days.
Date published: 2022-03-25
Rated 5 out of 5 by from Awesome service Got my stuff done right! Best turbo taxes around :)
Date published: 2022-03-25
Rated 5 out of 5 by from Great Service Call back feature is great, and the people are knowledgeable.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo tax is awesome Very helpful, very nice. Went better than I expected.
Date published: 2022-03-25
Rated 5 out of 5 by from Easy and reliable Turbo tax always makes it easy to get into the tax filing mood. It is easy from start to finish!
Date published: 2022-03-25
Rated 2 out of 5 by from On line help is confusing, and way too difficult. In 2022 an easy to access, readily available live chat help area should be a part of this program. I spent over an hour messing around just trying to find software help. After an hour, and much trial and error, the program glitch resolved itself. Time is money, this is inexcusable.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax is good! Turbo tax is very user friendly! Easy to use. Does needed job quickly.
Date published: 2022-03-25
Rated 5 out of 5 by from Turbo Tax did the heavy lifting. Turbo Tax full-service help put my mind at ease. I typically do the taxes myself (with Turbo Tax), but this year was a little more complicated. Between Covid relief and adding a little one to the family, I knew we needed help.
Date published: 2022-03-25
Rated 4 out of 5 by from Overall - Good, but still encountered bugs. The final product was good. I did encounter bugs and problems that required me to delete certain sections and start over. The program lacked the capability to simply fix an entry and go on. Example was Schedule E where we had both royalty and rental income which requires separate worksheets. At some point income was reported for both rental and royalty income in the same section. I could not fix this situation without deleting the entire section and starting over. In addition 1099 Misc caused some issues within the program.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 4035