TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from More difficult for TY 2020 Navigation seemed to be more complicated the 2020 TY return
Date published: 2021-02-21
Rated 4 out of 5 by from Turbo Tax 2020 We purchased Turbo Tax and were under the impression that we got 2 Federal filings and 1 state tax filing for free. We completed 2020 taxes for ourselvs and our daughter and had to pay the state filing each time. We also started receiving emails after our purchase about savings when you purchased 2020 Turbo tax which of course, no longer applies.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is SO EASY I have used Turbo Tax for 8 years now with no issues. It is easy to use and explains exactly what I need to do.
Date published: 2021-02-21
Rated 5 out of 5 by from Awesome and easy to use! Highly Recommended! Awesome and easy to use! In addition, the live support are there to help resolve any issues. I highly recommend using Turbo Tax!
Date published: 2021-02-21
Rated 5 out of 5 by from Very Easy to use Online tool is very easy to navigate and use. The online help is also useful when I had questions.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is easy to use This was my first time filing taxes on my own. TurboTax was fast and easy to understand.
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax Turbo tax has worked well for me for 9 years now, thank you
Date published: 2021-02-21
Rated 5 out of 5 by from Easy And The best They made my life so easy im really happy if how easy it is
Date published: 2021-02-21
Rated 5 out of 5 by from Easy and quick I didn’t need to speak with anyone live. It was easy enough
Date published: 2021-02-21
Rated 1 out of 5 by from Be careful that your info is accurate TurboTax asked me to "review" some information, and little did I know it was really duplicating one of the W2s I entered, drastically changing the results of my anticipated income. Luckily I checked everything over again before I submitted, but if I hadn't been paying more attention, or if it hadn't been such a large change, I never would have noticed. For such an expensive service, I was disappointed that they a.) try to upsell you every few minutes and b.) couldn't even handle basic W2s correctly.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 3937
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from More difficult for TY 2020 Navigation seemed to be more complicated the 2020 TY return
Date published: 2021-02-21
Rated 4 out of 5 by from Turbo Tax 2020 We purchased Turbo Tax and were under the impression that we got 2 Federal filings and 1 state tax filing for free. We completed 2020 taxes for ourselvs and our daughter and had to pay the state filing each time. We also started receiving emails after our purchase about savings when you purchased 2020 Turbo tax which of course, no longer applies.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is SO EASY I have used Turbo Tax for 8 years now with no issues. It is easy to use and explains exactly what I need to do.
Date published: 2021-02-21
Rated 5 out of 5 by from Awesome and easy to use! Highly Recommended! Awesome and easy to use! In addition, the live support are there to help resolve any issues. I highly recommend using Turbo Tax!
Date published: 2021-02-21
Rated 5 out of 5 by from Very Easy to use Online tool is very easy to navigate and use. The online help is also useful when I had questions.
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is easy to use This was my first time filing taxes on my own. TurboTax was fast and easy to understand.
Date published: 2021-02-21
Rated 5 out of 5 by from turbo tax Turbo tax has worked well for me for 9 years now, thank you
Date published: 2021-02-21
Rated 5 out of 5 by from Easy And The best They made my life so easy im really happy if how easy it is
Date published: 2021-02-21
Rated 5 out of 5 by from Easy and quick I didn’t need to speak with anyone live. It was easy enough
Date published: 2021-02-21
Rated 1 out of 5 by from Be careful that your info is accurate TurboTax asked me to "review" some information, and little did I know it was really duplicating one of the W2s I entered, drastically changing the results of my anticipated income. Luckily I checked everything over again before I submitted, but if I hadn't been paying more attention, or if it hadn't been such a large change, I never would have noticed. For such an expensive service, I was disappointed that they a.) try to upsell you every few minutes and b.) couldn't even handle basic W2s correctly.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 3937