TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Nothing but problems. What should have taken me a couple hours at most took me at least 6 hours. That is absolutely unacceptable.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is awesome Great customer service and easy and helpful was great help I will use them every year
Date published: 2021-02-21
Rated 2 out of 5 by from This year was bad This year I started with the free product got to the point where I had to claim my Health Savings account which required the upgrade to Deluxe that was okay. Finished with both Federal and State went to do my E-file and it had the fun error "Our records indicate that you are not entitled to efile one or more formsets." Tried starting over completely that hadnt worked. Only way to fix it was to delete state which was 0$ to file after I refilled it out had. This took several attempts to get it to work. Still have no idea why it made me try so many times before it would work then charge me after getting to the e-file multiple times without a charge for state and work.
Date published: 2021-02-21
Rated 3 out of 5 by from turbo Tax is expensive To expensive They charge for FED State and then For electronic filing/returns
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is Amazing and Efficient! So happy with ease of use and the ability to do my own Taxes!! Thank you TurboTax!!
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax slaps fr I love this site I'm a college student I don't know anything this makes it so easy.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is easy and efficient. This is my 5th year using Turbo Tax, each year is easy and efficient. Turbo Tax remembers all my personal information and any tax data from the previous year. I just have to get my tax papers together, enter the data, and Turbo Tax does all the calculations and checks to make sure I get all the deductions I'm eligible resulting in the highest possible return available.
Date published: 2021-02-21
Rated 5 out of 5 by from Excellent Excellent experience. Will definitely be using in the future.
Date published: 2021-02-21
Rated 5 out of 5 by from easy to use have used for years love it, the format is very user friendly
Date published: 2021-02-21
Rated 4 out of 5 by from turbo tax is ok The is the fifth time I used turbo tax and I find that the first time and the third time was good. The second and the forth times you took money. The second year I filed you took $86.00, but then you sent it back to me a year later. Then when I did my 2019 taxes you took $128.00.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 3886
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Nothing but problems. What should have taken me a couple hours at most took me at least 6 hours. That is absolutely unacceptable.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is awesome Great customer service and easy and helpful was great help I will use them every year
Date published: 2021-02-21
Rated 2 out of 5 by from This year was bad This year I started with the free product got to the point where I had to claim my Health Savings account which required the upgrade to Deluxe that was okay. Finished with both Federal and State went to do my E-file and it had the fun error "Our records indicate that you are not entitled to efile one or more formsets." Tried starting over completely that hadnt worked. Only way to fix it was to delete state which was 0$ to file after I refilled it out had. This took several attempts to get it to work. Still have no idea why it made me try so many times before it would work then charge me after getting to the e-file multiple times without a charge for state and work.
Date published: 2021-02-21
Rated 3 out of 5 by from turbo Tax is expensive To expensive They charge for FED State and then For electronic filing/returns
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax is Amazing and Efficient! So happy with ease of use and the ability to do my own Taxes!! Thank you TurboTax!!
Date published: 2021-02-21
Rated 5 out of 5 by from TurboTax slaps fr I love this site I'm a college student I don't know anything this makes it so easy.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is easy and efficient. This is my 5th year using Turbo Tax, each year is easy and efficient. Turbo Tax remembers all my personal information and any tax data from the previous year. I just have to get my tax papers together, enter the data, and Turbo Tax does all the calculations and checks to make sure I get all the deductions I'm eligible resulting in the highest possible return available.
Date published: 2021-02-21
Rated 5 out of 5 by from Excellent Excellent experience. Will definitely be using in the future.
Date published: 2021-02-21
Rated 5 out of 5 by from easy to use have used for years love it, the format is very user friendly
Date published: 2021-02-21
Rated 4 out of 5 by from turbo tax is ok The is the fifth time I used turbo tax and I find that the first time and the third time was good. The second and the forth times you took money. The second year I filed you took $86.00, but then you sent it back to me a year later. Then when I did my 2019 taxes you took $128.00.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 3886