TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from No new identify yourself questions Overall the experience was good. However, there are now sooooo many identification fields and verifications that I may file paper next year. I am sure half of what I was asked to verify went straight to the marketing division. NOT COOL.
Date published: 2021-02-16
Rated 4 out of 5 by from Easy, User Friendly Turbo tax is easy step by step, makes taxes less stressful.
Date published: 2021-02-16
Rated 5 out of 5 by from Intuitive Great experience filing with TurboTax. They were easy and intuitive. I received excellent customer service.
Date published: 2021-02-16
Rated 2 out of 5 by from PRODUCT SUCKS DEALING WITH MY JAPAN ADDRESS My Japanese address would not be accepted at several areas within the product; including my credit card payment.
Date published: 2021-02-16
Rated 3 out of 5 by from TurboTax is quick, Has gotten more expensive When I first started using TurboTax a few years back I loved it. It was easy, it explained everything I didn't understand. Now, TurboTax has the same features but seems to be charging way more! TurboTax has the option to get help from a real expert, but if I didn't use this feature I don't feel the price of "deluxe" is worth it. I didn't see the new value of the "Deluxe" from what I've experienced in years before.
Date published: 2021-02-16
Rated 5 out of 5 by from Extremely happy with Turbo Tax It was easy to file my taxes for the first time. I will be using Turbo Tax next year.
Date published: 2021-02-16
Rated 5 out of 5 by from Painless, quick and free Took less than an hour! Thank you! Will definitely use it again and again.
Date published: 2021-02-16
Rated 5 out of 5 by from Awesome...good Very easy way to file for stimulus if you didnt get the 2nd paymemr
Date published: 2021-02-16
Rated 5 out of 5 by from Simple Simple, quick, easy. It would be nice to start looking for tax deductions on home improvements during the year I'm filing.
Date published: 2021-02-16
Rated 2 out of 5 by from Should be more upfront around fees It should be clearer to the consumer what fees a filer is subject to. It simply isn't good business and a good reminder to not use services like this and look elsewhere. There certainly are places where it is cheaper. And a consumer can simply do this for free-- I'll keep this in mind for next year. Disappointed in TurboTax this year.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 3854
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from No new identify yourself questions Overall the experience was good. However, there are now sooooo many identification fields and verifications that I may file paper next year. I am sure half of what I was asked to verify went straight to the marketing division. NOT COOL.
Date published: 2021-02-16
Rated 4 out of 5 by from Easy, User Friendly Turbo tax is easy step by step, makes taxes less stressful.
Date published: 2021-02-16
Rated 5 out of 5 by from Intuitive Great experience filing with TurboTax. They were easy and intuitive. I received excellent customer service.
Date published: 2021-02-16
Rated 2 out of 5 by from PRODUCT SUCKS DEALING WITH MY JAPAN ADDRESS My Japanese address would not be accepted at several areas within the product; including my credit card payment.
Date published: 2021-02-16
Rated 3 out of 5 by from TurboTax is quick, Has gotten more expensive When I first started using TurboTax a few years back I loved it. It was easy, it explained everything I didn't understand. Now, TurboTax has the same features but seems to be charging way more! TurboTax has the option to get help from a real expert, but if I didn't use this feature I don't feel the price of "deluxe" is worth it. I didn't see the new value of the "Deluxe" from what I've experienced in years before.
Date published: 2021-02-16
Rated 5 out of 5 by from Extremely happy with Turbo Tax It was easy to file my taxes for the first time. I will be using Turbo Tax next year.
Date published: 2021-02-16
Rated 5 out of 5 by from Painless, quick and free Took less than an hour! Thank you! Will definitely use it again and again.
Date published: 2021-02-16
Rated 5 out of 5 by from Awesome...good Very easy way to file for stimulus if you didnt get the 2nd paymemr
Date published: 2021-02-16
Rated 5 out of 5 by from Simple Simple, quick, easy. It would be nice to start looking for tax deductions on home improvements during the year I'm filing.
Date published: 2021-02-16
Rated 2 out of 5 by from Should be more upfront around fees It should be clearer to the consumer what fees a filer is subject to. It simply isn't good business and a good reminder to not use services like this and look elsewhere. There certainly are places where it is cheaper. And a consumer can simply do this for free-- I'll keep this in mind for next year. Disappointed in TurboTax this year.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 3854